Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 1 sur 5 étoiles

Actually I do not want to give star (no star or minus star) worst delivery service I think may be staff lazy.They do not have responsibility and do not care customer service.I do not understand why sh... Voir plus

Noté 2 sur 5 étoiles

I'm really really disappointed, the services is extremely slow like a snail, can't even reach to contact the customer helpline as there is only a website and a emails there . I hope it can improve th... Voir plus

Noté 1 sur 5 étoiles

Sent email to their inquiry address multiple times but never responded. My parcel has been on hold since 23 Jul 2020. What is the purpose of your email address listed in your website since no o... Voir plus

Noté 1 sur 5 étoiles

I would like to give no star if there is the option. Have my parcel arrive in Singapore since 17 Apr, until today, 8 May still cant received my parcel. Understand current situation during the CB perio... Voir plus

1,4

Mauvais

TrustScore 1.5 sur 5

40 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Amazing Mining company!!

Amazing Mining company!!! ❤️Great it helped and complete control of your withdraws on money and profit Husband ❤️mines He uses also ..

Sandi Olson💋

4 avril 2020
Avis spontané
Noté 1 sur 5 étoiles

Avoid Dex at all cost.

Completely trash customer service. It takes so long for your products to arrive. If you're in Pakistan I'd suggest go for either TCS or Leopards Courier.

29 décembre 2019
Avis spontané
Noté 1 sur 5 étoiles

3 times flight delay and make mistake with the tracking number caused my parcel left in china

I wanna to complaint for the 3 times flight delay & they have make mistake with the tracking number and my parcel caused my parcel delay more than 2 weeks times it is by air shipment. I have a parcel from china to singapore sent on 21/11. At first they said flight delay after that they said mistake with the tracking number at the end said the parcel haven't send to singapore. Till now I still haven't receive it. Due to I need this for company event today. It make me very hard to explain to my company and waist time & my company&colleague's money because event almost over. how come their services so lously and no systems and people careless!!! How come you all mistake and we need to take all responsible ! Please assist to give us better solution. I need this parcel by today! if not i need your company bear all the responsibility and i need to request compensation.

5 décembre 2019
Avis spontané
Noté 1 sur 5 étoiles

Worst courier service in the world.

Worst courier service in the world.

Tracking service is completely bogus.

Although the tracking service mentioned the parcel is out for delivery, 4 days have since past and the item is still with Dex—i and no attempt at delivering

24 septembre 2019
Avis spontané
Noté 1 sur 5 étoiles

poor service

poor service, extremely slow, unwilling to contact the customer before delivering the goods, avoid at all cost

18 juin 2019
Avis spontané
Noté 1 sur 5 étoiles

Just don't use Dex.

Delivery service is too slow, attitude is also poor. When i tracked on the website the parcel arrived at my house yesterday but I was not around yet they did not call to inform. Contacting customer to inform about parcel's arrival is the most basic task for a delivery service but they failed to do so. And there's no contact from them to inform about the re-schedule of delivery. Bad experience.

15 mai 2019
Avis spontané
Noté 1 sur 5 étoiles

Dont use DEX

Dont use DEX, u regret forever!! My stocks has been delayed for more than 5 mths and yet they still tracking til now. Everytime their reply is still sort out this matters.

8 octobre 2018
Avis spontané
Noté 1 sur 5 étoiles

My lesson from using DEX within taobao…

My lesson from using DEX within taobao forwarding services. Although an inherent problem of integrated Taobao forwarder services, the attitude DEX handled my case was extremely unacceptable.

A merchant sent my order in multiple packages. The forwarder only registered the first package under that order number and it showed in the system as order has arrived. After a long wait, I received my items yesterday missing quite a few. After checking with the forwarder, they said it’s still in warehouse. And they ask me to pay not only another shipping fee but also overtime fee!!! I didnt even know I have such items in the warehouse and it doesn’t show in the system. What the hell could I have done? Use psychic power? They blame the seller and demand me to pay, only not blame themselves for sloppy and faulty system. And they well knew that this happens from time to time as they have a preformulated reply.

They gave me a very passive aggressive attitude like “this is my verdict. what you gonna do?” In the end I refused to pay but that also means I forfeited my items. They win I lose.

The Taobao integrated forwarding service gives you no option to check your item history details after you initiate the ship-out. There are other 3rd party forwarders. Choose wisely. Avoid my situation.

More trouble with this forwarder!
Right after this order (at the time the previous order was still on the way to Singapore) I placed another order of 2x1 meter cable trunking and a 2 meter solar film. Both items were very light, one was 0.38kg I remember. Size also small, which was also indicated on taobao. They were only long in one dimension, which was 1m. And DEX 递壹时 wanted to charge me for over 1000 yuan! citing oversize. I had previously ordered the same solar film in much larger quantity with may other bulky and heavy items, and the cost was only 400+. These two items are worth about 100 yuan together! I went through a lot of trouble to return the item. Mostly I wasted all the payment and the return shipping payment you won’t be able to trace once you made the payment! No trace of payment, no tracking number, you are in the complete dark.

15 juillet 2018
Avis spontané
Noté 1 sur 5 étoiles

avoid dex-i.com for your shipping

ship your item from china using this company(递壹时), 2 months not received, customer service will keep ignore you, and simply give you answer like: on hold with custom, come back in 3 days etc...

avoid at all cost!

7 février 2018
Avis spontané

Cette entreprise vous appartient ?

Revendiquez votre profil pour accéder aux outils gratuits de Trustpilot et renforcer vos relations clients.

Créez un compte gratuit

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.

En savoir plus sur les différents types d'avis.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus