Diamond Bus Avis 

Excellent service and friendly drivers. Used everyday.

Diamond buses have consistently been late, rarely being punctual on Fridays in particular with me waiting from 3pm to 5pm in one instance. I’d use a competitor if I could.

Absolutely no consistency with when the bus that takes me home from school will arrive, and very often doesn’t come at all. Bearing in mind I rely on it to get home, as my parents are both working long after I am supposed to get home, it is terrible. My sister has given up getting it at all, so that shows how unreliable it is. Bus Drivers are rude and terrible at their jobs, and one has even crashed into a fence trying to turn around. This company is terrible, DO NOT USE DIAMOND BUSES!

The 125 West Midlands timetable is a work of fiction. The tracker App & Bus Shelter time bare no link to reality..It needs sorting. Customer focus does not feature as a priority...

Last month I was traveling through Worcester on the way to Kidderminster. I saw that the 303 bus from Worcester to Kidderminster was still in the bay but the only way I would catch it was to run across the bus area, I know one should not do this but I took care. The bus driver saw me coming from behind between the bus and the rails and started to drive the bus closer to the rails. Pressing me between the bus and the railings, an absolute criminal act. Then after tapping on the window to get the bus to stop, the driver gets out and starts screaming like some deranged maniac get to the back of the bus, blocking my way to safely get on the pedestrian area.
I complained to Diamond bus because I knew there was a video of the event. I contacted the supervisor the manager of Kidderminster and the area manager and received contradicting replies. They more or less interpreted the video to suit the protection of the driver. Put shortly, they believed a minor wrong which I admit I had committed by running across the bus area, indicates that the driver can behave as criminal and without care for the safety of that passenger and it is accepted that the driver screams like a madman in such circumstances. To be honest I do not think they even spoke to the driver. All in all from the driver to the administration a really bad company

I have a mobility problem and was rushing as fast as I could to get to the bus.Driver clearly saw (and heard!) me alongside the window trying to get on.I was a few feet from the door and he closed the door and drove off.
Utter bar-stool.This is why people don’t bother with buses anymore.

fyi i am a student and i have bline card to get a bit of money off my bus fairs, when i got on the bus the man was very rude to me and i showed him my bline card and he didnt take the money off, i also heard others on the bus say he was rude aswell.

Most awful service!!!!!!!!! 229 THE WORST BUS!!!!!!!!!!!!!!

Can't get through to anyone in Derbyshire Customer Services and no response to my email query either.
I want to buy a pass for our grandson for the school routes but need to speak with someone!

I applied for a trainee bus driver's job with Diamond Bus and was sent to Bolton, had passed my module 1a,1b and module 2 prior to go there, drove for three days with an extremely rude and aggressive instructor who often used so bold swear words with screaming loud shouting, absolutely unpleasant and suffocating environment. Had to quit on day three....
Will never recommend to anyone who I have the slightest empathy for....

Buses always late and breaking down all the time.

Bus driver on 64 Wolverhampton wakely hill was bad tempered rude arrogant because I evidently dared to ask if I could get on his bus at the terminus in Wolverhampton a whole 6 minutes before departure on Wednesday evening.
If he can't bare to deal with the public best he gets another job quickly

Complaint About Driver of Bus 555 from Whiteley Village to London Heathrow Airport

I am writing to formally complain about the driver of bus number 555, which operates from Whiteley Village to London Heathrow Airport. The incident occurred today on 05/07/2024 at approximately 7:48 AM at the Harlington Corner bus stop.

The driver's ethnicity in question is an african male, appearing to be in his late 50s. Despite my clear attempts to signal the bus to stop, he did not come to the bus stop. There was a slight traffic delay, during which the bus had to wait. I approached the bus and asked the driver to open the door, explaining that I was running late for work and desperately needed to board. However, the driver refused and curtly told me to take the next bus.

This is not the first time I have encountered such behavior from this driver. On two previous occasions, he has also ignored my requests to board the bus. While I did not raise a complaint those times, this recurring issue has now compelled me to take action. As a result of this latest incident, I was delayed and reached work at 8:07 AM, leading to a formal warning from my employer for being late.

I am extremely disappointed and frustrated with this unprofessional and inconsiderate behavior. Reliable public transport is crucial for commuters like me who depend on timely service to meet work commitments. The driver's refusal to accommodate passengers at designated stops undermines the reliability of your service and causes significant inconvenience and distress.

So twice in the last month the 7.27am bus from Swadlincote to Burton has not done its route and skipped out Winshill altogether by going down Ashby road.. I found this out by using the diamond app..Not good when I need to get to work…Buses need to do their route even if they are late!! It’s ridiculous people have places to be and to do.. I wish I never had to rely on them but unfortunately I do.. there should be something on the app so you can check delays and break downs which happens a lot .

The driver who drives the 15C Worcester (stourport-Kidderminster) is so nice, he makes the ride smooth and they're overall a good bus company I personally think. I've been taking them to school every day and it's the same driver every time it's amazing. Thinks his name is Lee.

I rarely get the 370 or 371 bus but about 3 months ago, I used the 371 to go to Altrincham for a medical appointment. When I exited the bus, turning right as I did so, something hit my head and made quite a reverberating noise. IT WAS THE OFFSIDE WING MIRROR!! I was stunned - literally. I swear I could see stars. I walked a few steps, then stopped and absorbed what had happened, looking back at the stationery bus, puzzled and with my head now throbbing. The wing mirror appeared to sticking out, right in front of the right hand door, at head level. An elderly lady approached me, telling me she too had been hit by the mirror!

I went to my appointment and told the medic what had happened and she could see how shaken up and said I was in shock. My blood pressure had shot up and she made me sit and wait to calm down. My head continue to hurt and the struck site was swelling up. I also felt woozy.

To cut a long story short, I contacted Rotala (the company who own Diamond, I believe), who took weeks replying. I also had been advised by Bee Network (they were helpful) to request the video footage, which eventually I received and could see my impact with the mirror in the short clip. Rotala's response had no sympathy or concern and merely said it was an 'isolated' incident (in other words my fault) and they were satisfied with the design of the bus and of their compliance. The email was copied in to their legal department.

I had taken photos of the vehicle and spoken to a few of the bus drivers on that route and they ALL have told me, not only have several passengers had the same accident; INCLUDE ELDERLY FOLK, but that they had reported this faulty design to their company, who told them the same that they told me of how - satisfied they were there is no cause for complaint!! U-N-B-E-L-I-E-V-A-B--L-E-!

The managers at this company are vile. They are liars, lack common sense and clearly have not been legally challenged on this matter. I told them I am not going away quietly. This is a health and safety issue for members of the public.

I note all the low ratings they have here on Google (one of their bus drivers advised me to leave a review here). I also note that Rotala/Diamond have not responded to any messages.... not surprising, considering the way they have dealt with my complaint.

It is totally drivers fault that dimond 4H bus is getting 1 star from me. I get a bus from west bromwich bus station and i was going to oldbury i press the bell to stop when bus cross the last stop from my stop but driver did not stop the bus when i asked him that why you did not stop the bus at my stop as i pressed the bell then he behalf me very roudly. He started agruments with me. As i was using english language while talking with him he abused me. It was such a bad experience of my life that a person did not have manners to talk with others. Soo shamful for him. It happened nearby 5 45pm on friday.

Notorious late. Sometimes over 30min ! Really poor service.

Friendly driver on every route I’ve been on the bus was on time and got to destination on time can’t fault it

Crap bus service, unreliable don't turn up.