Diamond Bus Avis 

Waited for no.8 bus and 2 didn't turn up at Burton Railway station.

The drivers I have had recently on the number 11 bus (Redditch) have been really friendly and helpful. Give me a chance to get sat down and put my pushchair into position. Has given my the confidence to be able to do the buses again with both children. Definitely a big improvement in the last few months!! Thank you!

The 229 between Dudley and Bilston is shocking. When you wait 45 minutes for it to show up ( they run 2 an hour......supposed to ) and you see no sign of the bus travelling in the opposite direction towards Bilston bus station .......then you are in deep brown stuff. You may as well walk....no kidding !. This ' public transport ' cowboy outfit are unfit to hold a public service vehicle licence and should be dismantled and run out of town. You have more chance of contacting the dead in your local graveyard than Diamond customer service. Dreadful, incompetent and a total crap company.

Paul the driver on the number 80 bus between bilston and Moxley in the west midlands is very helpful to old age pensioners like my mom Janet, Always on time and the other old pensioners love paul . He really is a diamond,

I waited well over an hour for a bus at Heathrow that never came and finally had to pay for a taxi. I asked for a refund which was agreed and, like the bus, I am still waiting for this. I have sent numerous emails and each time am told that a ticket has been created. But where is the refund??

My partner and I had waited for the 556, 755am bus on the 24th of January at Heathrow Airport. We waited for over 30 minutes. The bus never showed up. It's ridiculous that a timetable is displayed and no buses are showing up.

One of the worst public transport experiences I've had in a first-world country.

I took the 710 bus from Amersham to Heathrow and I was impressed with the service. The bus was only a couple of minutes late. I am just so happy that there is some form of direct transport from where i live to the airport. I really hope this line stays running. The bus driver Pavan was also very friendly. Smooth, direct transport to Heathrow.

X50 What the hell is wrong with this service. Worst service I have ever been on. Never on time. If you can’t run the service on time please change the timetables at least people don’t waste their time waiting for the due service. Unluckily I don’t have any choice but to go on this service. Always late.

Jan 2024 Flooded roads all over Worcestershire but absolutely no service updates on the Diamond app or bus tracker. I presume the 296 Stourport to Worcester isn't running but no messages on the system.

Looking at all the negative comments, I would like to post a positive. I was on the 555 from Heathrow today (3/01/24), it broke down in Ashford.
The driver kept us informed and dealt with the situation very well indeed, thank you Jonathon.

Bus tracker jumped a distance of around 2.5 miles causing me to miss the bus.
The tracker showed the bus stationary on station hill kidderminster, Then it disappeared, I immediately went out of my house, Only to see it leaving the stop.
What the hell is going on, Previously the driver has sold me day tickets for the wrong area & refused a refund. "Contact customer service by email" Sent picture of wrong ticket & picture of correct ticket issued immediately after, Complete with debit card info for a refund.

No refund has been issued by diamond bus customer service.

The government want people to use public transport yet these Dirty, unreliable, worn out heaps of junk with some drivers who don't deserve a job, Encourage not to!

This bus service is absolutely terrible its always late and never on time . I catch the 16a for school and I'm always about to be late. Hey dimond fix this problem

All the buses in Stretford are being diverted due to road works. This a.m. the 150 driver refused to stop at the temporary stop for me to get off. I am disabled and he took me out of my way and made me late.

This company must employ the worst drivers. After today I would tell my family & friends NEVER to travel on Diamond.....

The worst bus provider in the world. May as well hitchhike

Drivers are not very educated, slow and extremely rude. You will most likely get wiplash as they cant even control their brakes 😂😂😂. The head office is even worse, no phone operating skills at all.

Very shambles. Most unreliable transport provider in the uk

My 2 year old nephew can drive better on the bus somulator game. Maybe something you should buy for your drivers.... got to start with the basics

An absolute DISGRACE. I go to school meaning I have fixed times and already it comes quite late but it still works but today IT DIDNT EVEN COME I didn’t miss it as I was there way before it was supposed to arrive but it doesn’t come. Disgraceful service like come on. L A15 bus. Screw you

At least the morning bus did turn up on time, even if it did take an absolute eternity to get to its destination.

Coming home though was far worse.

15.10 bus didn't turn up. 15.40 bus was 15 minutes late. A 1hr 5 minute journey took an hour and a half. So by the time I got home it was over an hour later than it should have been. If that'd been a train journey I'd have been given my money back. But this lot didn't even offer an explanation never mind an apology.

Never again.

I was going to take the bus 50 from city centre to Moseley but when I came and went on the diamond bus the lady bus driver was having none of it. It was around 15pm. Since the buses have joined the nbus scheme there shouldn't be any problems to jump on that bus. I have taken the diamond bus for around 2 months now without a problem. Maybe some of your staff doesn't now about the nbus scheme but I don't what to have this embarrassment one more time, thank you.

X50 always from Piccadilly gardens is an absolute shambolic state they cannot stick to a basic timetable. A month ago they crashed a bus in Manchester through a shop window and killed a lady. These dhickheads need to loose the contract. Alot of people can agree

Do you guys ever show up? I'm seriously asking I was stood for over 40 minutes on stourport Road and atleast 4 buses should have gone by and there were zero