I recieved an email informing me my items had been delivered .... they havent .... I assumed you had to sign for them, having to be over 18 ..... so either your delivery person has lied or they just... Voir plus
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Lisez les avis des autres
Solved problems with my payment but tbh best thing was getting to speak to a human. Simon deserves a payrise because he was so helpful.
Ordered two flavours of juice, one was out of stock, the other one arrived in 3 days and refund for other juice I got back next day. Excellent service, highly recommend.
Amazing team of staff with an amazing brand. 100% recommend. Have been stocking for around 10 years now and still couldn't be happier. Flavors are great and have seen 100s of customers switch to Diamo... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We are Diamond Mist! UK based manufacturers of the E-Liquid Brand Diamond Mist.
Coordonnées de contact
Royaume-Uni
- info@diamondmist.com
- diamondmist.com
4,2
Bien
406 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 8 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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Always on time good value for money and…
Always on time good value for money and easy to order
5 juillet 2024
Quick Service
2 juillet 2024
Delivery on time2working days packed…
Delivery on time2working days packed well on very nice fluid
10 juin 2024
Very disappointed
Very disappointed. I ordered my liquids last Thursday paying for Royal Mail 48 delivery. I received my liquids yesterday (4 working days from placing my order). I queried the delivery date and asked for my delivery fee to be reimbursed but did not receive any correspondence. And to make matters worse, I don’t believe my liquids are the strength I ordered - very different to my usual order!
29 mai 2024
Avis spontané
Réponse de Diamond Mist
**Edit**
Hi Charmaine,
After a closer inspection in to this we can assure you that you did not purchase from us. Maybe from another company but for some reason left the review on our page. If you can drop us an email to the mentioned email address and attach proof of purchase or an order number to show that it was us your purchased from we will be more than happy to come to an arrangement to get this resolved.
Kind Regards
Diaond Mist Team
**Edit**
Hi Charmaine,
We have tried to search for your order on our system and we are unable to find anything under your name. Is there a chance that you ordered from another company and got us confused with them? We have tried to reach out to you via Trustpilot to obtain more info so we can help to get this resolved but we have had no response from yourself. If you can drop us an email to the previously mentioned email address below we will be more than happy to get this looked in to for you. If you have mistaken us for another company please let us know also so we can get this updated.
Kind Regards
Diamond Mist Team
Hi Charmaine,
Sorry to hear that you was not happy with your delivery time. Although we strive to get orders shipped as quickly as possible there are the unfortunate occasions that postal delays are out of our control.
Would you please be able to provide us with your order number as we was not able to find any orders from you under your name.
In regards to the 4 working day's delivery time this is within Royal Mail's delivery time frame for Tracked 48 (2-4 working days) and this can be found under our Shipping Policy (https://www.diamondmist.co.uk/policies/shipping-policy)
Please drop us an email to info@diamondmist.com so we can look in to this further for you.
Kind Regards
Diamond Mist Team
Received my order within a couple days
Received my order within a couple days, well packaged.
3 avril 2024
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