DigitalFibre Avis 

Every thing went wrong! Internet was changed over eventually but took a little while. Have only recently found out that they never notified the supplier so now getting double billed!!! Took out a phone package with them that took over 6 weeks to install after the handsets were delivered.

Customer service is very limited, they don't respond to emails and telephone calls to them are never answered, they always have to call back if you're lucky!

They are supposed to be taking care of termination charges from old supplier but it seems that hasn't really happened and they charged 3 months upfront before ethe system went live. Have had to pay current supplier in this time as well due to the lack of information.

If you want to waste you're time, effort and eventually legal cost, this is the company for you!

Waste of time and very frustrating. Do nothing they say they are going to do and seem happy take your money and give you the worst service ever

Very helpful young lady

Had a good experience talking to Ally ..
Finally I am hopeful things will get sorted going for forward.

"Tiahh" Kown want she was talking about, and went out of her why to help.

PLEASE STAY AWAY FROM THIS COMPANY.!!!!!!

Honestly the worst company I have tried to deal with, talking 3 hour waits on the phone,, 3rd week into a problem with the internet no fix and seems like no plan to get a fix sorted.!!!
though the phone staff are nice (I know it’s not there fault) it’s just an absolute sh*t show of a company..
it as Cost my business thousands in last revenue SO FAR and they don’t seem to care, also they have just tryed to take £180 out my bank agreed to a contract at £40 with no bill or brake down of costs

Back in February, I complained about the treatment of my 100-year-old mother and was assured that a refund was to be processed.

My mother subsequently terminated the contract and paid an agreed termination fee.

The other day (yes, we are in May), she noticed that the company had set up an unapproved direct debit and taken a payment of around £90 from her account. Which bit of termination don't this company understand and when did they start sanctioning theft from an account?

I was asked, after the last complaint to consider putting something nice on. Sad to say, this company have stooped to new lows. AVOID AT ALL COST - YOU HAVE BEEN WARNED

Chloe from Digital Fibre has been helping me sort out an Early Termination Fee from my previous supplier . She has been very supportive and a fountain of knowledge. Composing letters for me to send to the previous supplier. Always rings back or emails. Sorted out several related problems as well .
Thank you Chloe

Ruby in customer service was fantastic, ran some tests and spoke to engineers about my issues. She called back as promised with answers. Let’s just hope the openreach team are as professional as Ruby.

Terrible, never answer the phone or email

Chloe was amazing- She reassured me and kept me calm when I was in an head to head battle with escalating charges from BT !
She enabled me to get a positive outcome - I’m so grateful for her expertise in guiding me through a traumatic period !!
Thankyou Chloe you are a Godsend

Very poor service they don’t answer the phone or emails! And I’ve had an email asking for another good review from Chloe ?

I would leave 0 if I could. Our business was approached by digital fibre, who stated they could beat our current bill with other providers for the same service. We agreed. This led to the biggest whirlpool of nonsense I've ever seen in my life......
A long story short, we plugged the equipment in and.....it didn't work. Nobody at their end could make it work. For weeks we had a drop in internet and phone troubles for month. It cost us a fortune to go back to other provider, and after exercising our 14-day right to leave the service, they still went ahead and ported over the other site (without our knowledge). This was in October, and we are STILL receiving bills from them, with threats of debt recovery from services we haven't had in 7 months..... and every time I email and call, there is no reply, no answer, nothing. Pressing 1 for a call back doesn't happen. A telecoms company who can't process information, receive emails or phone calls...... Stay well away rom them.

Absolutely no communication from Digital Fibre despite sending more than 8 emails over the past two weeks. The phone lines are never answered, and the call back facility never returned.
We were sold the change to Digital Fibre on the promise that we would not pay a penny of any early termination fee. No communication regarding this from Digital Fibre, and the previous supplier just keeps raising early termination letters and invoices, which they are now chasing.
It is costing my business money chasing this company, and if you have any sense, I would avoid them at all costs.

My phone call was received with much patience as I was not happy. Mae was kind and explained what the problem was a number of times until I understood.

I was cold-called to switch from Sky.
There is supposed to be a cooling-off period of 2 weeks, but they pressed the button immediately. I didn't become a customer, but they’ve sent monthly messages asking for payment of a non-existent account. When I phone them, they apologise and admit that I've never been a customer and say they will update their records and have sent an email to that effect. All to no avail. Their behaviour is a nuisance and threatening. Phone calls and text messages do not stop them. Be warned.

Tiahh was helpful in explaining why I had been charged ( still don't agree with the charge) but tiahh was polite, calm and helpful which helped a lot.

Tiahh was very friendly and helpful, I’ve had quite a few calls with Digital fibre in my time as a customer and although all customer service have been polite I’ve not always felt like I have solved the issues by the end of the call or felt like the actions proposed were going to be put into action.. Tiahh did a great job explaining things to me and solving the issues I raised. Dealing with these kind of issue is a personal dislike so having a very friendly and easy to talk to person on the end of the phone like Tiahh is super helpful! Thank you

The lady Tiea was lovely to deal with, hopefully sorting out one of my ongoing problems, she was very helpful and had great customer skills M Norman

I can only comment on my experience today. Leanna was very helpful and sorted out my prioblem for me. Thank you Leanna.

So far I have not had a callback from your automated telephone service(only once which said someone else would call me back, didn't happen) Queried bills still arriving from my old supplier, no call back but next day recieved a bill from you accounts dept. for 3 months service after 5 weeks of you taking over my service. very poor