I've been wearing daily contacts for 15 years & these would have to be THE WORST. Within minutes my eyes started stinging & watering, my eyes became very slow to open & close, almost like I was drunk.... Voir plus
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Horrible absolutely Horrible. Do not order. Save yourself money and time. Tell me why they delivered 2 different sets of contacts one of each without a prescription??! Nothing but money wasted as for... Voir plus
These contacts are awful, they are massive and leave a very obvious blue ring around the iris, also made my eyes extremely itchy.
Second Time we have placed an online one off order with no issues at all. Ordered and then received at our house two days later. No issues. It can take a short time to receive a reply on email or... Voir plus
1,7
Mauvais
56 avis
A répondu à 72 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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These contacts are awful
These contacts are awful, they are massive and leave a very obvious blue ring around the iris, also made my eyes extremely itchy.
30 mars 2026
Avis spontané
Second Time we have placed an online… Great service and delivery time
Second Time we have placed an online one off order with no issues at all. Ordered and then received at our house two days later. No issues. It can take a short time to receive a reply on email or chat (a couple of hours on chat) however they do reply and are great to deal with. We have had no issues at all despite the not so good reviews we have read. We really like the product. Thanks Dimple contacts :-)
25 mars 2026
Avis spontané
Painful & uncomfortable
I've been wearing daily contacts for 15 years & these would have to be THE WORST. Within minutes my eyes started stinging & watering, my eyes became very slow to open & close, almost like I was drunk. They were also quite difficult to remove from my eyes, like they were almost "stuck" to my eyeball. The contact packets are really hard to open too. 100% avoid & would not recommend. They are definitely not worth saving a few bucks for the pain & discomfort I went through.
21 mars 2026
Avis spontané
I have a great liking for these contact…
I have a great liking for these contact but the shipping is getting worse and worse. 9 days fine but 18-20 worse everytime I order. I just cant keep ordering. I like the products and you should be able to choose the lense you want for the trial pack but Ill move on deaf ears. The shipping needs a UPS/FEDEX option. Ill look around and see what other places I can find that has faster shipping.
19 mars 2026
Avis spontané
Snake Oil Salesmen
If I could give zero I would. Completely ripped off. Lots of promises made to rectify a charge that I did not authorise. Another internet snake oil salesman
11 mars 2026
Avis spontané
Horrible absolutely Horrible
Horrible absolutely Horrible. Do not order. Save yourself money and time. Tell me why they delivered 2 different sets of contacts one of each without a prescription??! Nothing but money wasted as for customer service, forget it there is none. They will not correct their mistake and return policy....??? They will not even provide a return label. Not an honorable business.
I hope this review helps others.
10 mars 2026
Avis spontané
Scam ! Don’t buy from them !
I ordered the 10 pair free trial, however, there’s $6 delivery fee, fair enough, paid , waited for like 3 wks, I didn’t receive anything then I contacted them. They said I didn’t provide my prescription. That’s weird , I’m sure when I paid I selected my eyes prescriptions. Anyway I provided via email. Then they said back that they need a physical copy of my prescription. I said I’ve never needed to provide that ordering online contact lenses in my whole life. From there I feel like they are scam so I just asked for $6 refund.
Don’t try their website, all scam. They also asked you to sign up before your trial order. If you were not careful, you subscribed them and they will charge your money and never get your contact lenses. Awful!!
6 janvier 2026
Avis spontané
Réponse : dimplecontacts.com
Hi there — thanks for sharing your experience. I’m sorry this has been frustrating, and I’d like to clarify a few points for accuracy.
For all contact lens orders (including trials), we’re legally required to have a valid prescription on file before we can dispatch lenses. In some cases, if the prescription details can’t be verified online, we do need a copy of the prescription to proceed — this is an industry and regulatory requirement, not a scam.
Regarding the trial: a card is required to pay the delivery fee, and the terms and conditions clearly explain that signing up for a trial also opts you into a subscription unless it’s cancelled. This is outlined during sign-up.
That said, if an order can’t be fulfilled and you’ve requested a refund, our team is always happy to assist — we’d just need you to contact us directly so we can review and resolve it properly.
We genuinely don’t want anyone to feel misled, and we’re always here to help clarify or fix issues when something doesn’t go as expected.
Absolutely awful service no contacts lenses!!!
Absolutely awful service . I placed an order and my contact lens case was empty ( no contact lenses) ! They resent the order again and once again empty contact lenses with no contacts !!!!! Unbelievable!!! Got in touch with customer service and still waiting for reply !
15 décembre 2025
Avis spontané
Réponse : dimplecontacts.com
We’re really sorry to hear about this experience — we completely understand how frustrating and unacceptable this must be, and we sincerely apologise for the inconvenience caused.
This is certainly not the level of service we aim to provide. We’d like to look into this urgently and resolve it properly for you. Please reach out to us directly at hello@dimplecontacts.com
with your order number (or reply to our latest email if you’ve already contacted us), and we’ll prioritise your case immediately.
Thank you for bringing this to our attention, and again, we’re very sorry for the trouble this has caused.
Terrible
Terrible. I purchased a pack of 1day blue eye contacts, 5pairs in a box. Every single one was broken . All 10 contacts ripped and un-usable . Contacted them. No response
28 novembre 2025
Avis spontané
Réponse : dimplecontacts.com
We’re really sorry to hear about your experience — that’s absolutely not the quality we expect for our lenses. We also want to apologise if you didn’t receive a response; we definitely don’t want you feeling ignored.
For support with Dimple Color orders, we have a dedicated help centre to make sure issues like this are handled quickly. Please reach out to our team here: https://dc-help-centre.gorgias.help/en-US/contact
They’ll be able to assist you with your concerns right away.
Thanks for giving us the chance to make this right.
Worst company
AWFUL management i had forgotten to cancel my subscription as i did not like their contact lens they took 2 days to reply back to me saying they will talk with the courier so they can refund me but they never reached out to me Don’t ever buy from this scam company
edit:they told me to email them upon emailing them they still took a week to reply what is even worse it that the courier team which delivered to my parcel said that they won’t be able to delivered such parcel as they only deliver from this company they send from which is very inconvenient for me cause i have to look for another parcel company and they usually cost 15-25 dollars…. what a scam making it impossible to return once their customers don’t want the lenses wow worst company worst management worst customer service absolutely the worst in everything if i had to rate the company 0 stars i would
3 novembre 2025
Avis spontané
Réponse : dimplecontacts.com
We’re really sorry to hear about your experience — that’s definitely not the service we aim to provide. Our team doesn’t operate on weekends, which is why there was a short delay in our response, but we absolutely understand how frustrating that can be.
We’d love to make things right. Please reach out to us at hello@dimplecontacts.com with your order details so we can review your case and ensure your refund is properly processed.
Thank you for your patience — we truly appreciate your feedback and the chance to improve.
— The Dimple Team
Awful lenses
Awful lenses, sting my eyes throughout the day. Tried a couple of days after a couple of weeks and they’re still SO bad! I don’t know what ingredients are in them but I have never had this happen and I’ve been wearing lenses 8 years…
I will stick to ordering my contact lenses from the UK instead.
29 octobre 2025
Avis spontané
Réponse : dimplecontacts.com
We’re really sorry to hear you had this experience — that’s definitely not the comfort level we aim for. Our lenses are made from high-quality, moisture-rich materials designed for all-day comfort, so we’d really like to look into what might have gone wrong here.
If you haven’t already, please reach out to our team at hello@dimplecontacts.com
so we can review your batch details and help make things right for you.
Thank you for sharing your feedback — it helps us improve and ensure every customer has a great experience.
Please avoid this product
Please avoid this product. I ordered some daily contacts for my holiday trip thinking that it would be super convenient, since I’m using monthly contact lens. I was wrong, the contact is so uncomfortable out of the pack, it wouldn’t even last a day until it starts irritating your eye so much. The next day it was just becoming too unbearable to wear again.
30 août 2025
Avis spontané
Réponse : dimplecontacts.com
Thank you for taking the time to share your feedback — we’re really sorry to hear that your experience with our daily lenses wasn’t what you expected. That’s certainly not the comfort standard we aim to provide.
We’d love the chance to look into this further for you, as the discomfort you described isn’t typical of our lenses. Could you please reach out to us at hello@dimplecontacts.com
with your order details? Our team will be happy to investigate and help make things right.
We truly appreciate you giving Dimple a try and hope we can turn this experience around for you.
Order Never Arrived, Customer Service Ignored Me!!!
Order no Order #143249DC I am extremely disappointed with my experience. I placed an order that was supposed to be delivered on 20th sep, but I still haven’t received it. I have tried contacting customer service multiple times through chat and email, but no one has responded to me. I even sent messages on Instagram, but still no reply. This level of service is completely unacceptable, especially as I needed my order urgently. I feel ignored and let down as a customer. I will not be ordering again and cannot recommend this company to others.
I already emailed you at the address you provided with my order details, but once again, I haven’t received any response. I’ve also messaged on Instagram, tried the online chat, and even left messages through the Contact Us section on your website still no reply. It was my biggest mistake to trust and order from your website. At this point, I’m no longer concerned about the package please refund my money immediately. For reference, here’s my order number again: order 143249DC. If I don’t hear back, I will make sure to tell everyone not to order from this website as it’s nothing but a scam.
20 septembre 2025
Avis spontané
Réponse : dimplecontacts.com
I’m so sorry to hear about your experience and that your order still hasn’t arrived. I completely understand how frustrating this must be, especially given the urgency. Please accept my sincere apologies for both the delivery delay and the lack of timely responses from our side—we clearly fell short here.
I’ve already flagged this with our team to investigate your order right away. Could you please confirm your order number and send it to hello@dimplecontacts.com so I can track this down and resolve it as quickly as possible? If it’s easier, you can also provide the email address the order was placed under.
Thank you for bringing this to our attention, and again I’m truly sorry for the poor experience you’ve had so far. I’ll make sure this is resolved for you promptly.
Scammy and no response for missing…
Scam and no response for missing order
order 20049 Here. I ordered the 3 month supply on 15 Aug and they said its out for delivery on 17 Aug. However, I still haven’t received till this day. I emailed them, messaged them on FB/IG numerous times, but no response still.
Edit: Its a lie. They replied on here but I still haven’t got a response from my email nor the online chat function. WARNING Don’t buy from here 😮💨
9 septembre 2025
Avis spontané
Réponse : dimplecontacts.com
I’m so sorry to hear about the delay with your order and that you’ve had trouble getting through to us—that’s definitely not the experience we want for our customers.
I’ve located your order (#HK20049) and can confirm it was marked as out for delivery on 17 August.Could you please email us at hey@dimplecontacts.com with the details of your concerns so we can resolve this for you as quickly as possible?
We really appreciate your patience, and we’ll make sure this is taken care of promptly.
I wanted to love these
I tried them on and they instantly popped out of my eyes. I put solution on them and my eyes did not want to keep them in. I think it would be helpful if I could fit my full perscription onto the order. Initially really uncomfortable to wear. My right eye won’t align with the middle of the contact and my left eye took a few hours to feel comfortable.
8/17/25
Edit:
I’m not sure how to reply to the replied message, but is there a way to get a refund for the amount of money I spent on the contacts? I was really excited to try this out and the ads and TikTok reviews made them seem comfortable and fitting for my eye shape. I spent nearly $200 and I don’t think I could be okay with losing out on that money especially with using them for less than 24 hours.
16 août 2025
Avis spontané
Réponse : dimplecontacts.com
Thanks so much for sharing your experience with us. I’m really sorry to hear the lenses felt uncomfortable and weren’t sitting properly on your eyes — that definitely shouldn’t be the case.
In the meantime, I’d recommend discontinuing wear of the trial lenses since they aren’t sitting well for you. Your eye health and comfort are our top priority, and we want to make sure you’re fitted with the right lenses before moving forward.
You can also discuss your concerns with our Dimple Color Support here - https://dc-help-centre.gorgias.help/en-US/contact
Incredibly painful to wear
Incredibly painful to wear, which i found surprising as normally i can tolerate contacts even when slight discomfort, however these were just intolerable!! Poor quality.
8 août 2025
Avis spontané
Réponse : dimplecontacts.com
We’re really sorry to hear about your experience — this is not the comfort or quality we strive to deliver.
If you’re able to share the batch number from the blister pack with us at hello@dimplecontacts.com, we can investigate this further with our manufacturing team.
Thank you for bringing this to our attention, and we apologise for the discomfort caused.
Very uncomfortable to wear
Very uncomfortable to wear, extremely expensive!!! I bought the green contacts and they were already $62 but I had to pay extra $29 for both shipping and taxes. $91 for contacts that expires in 3 months and are extremely uncomfortable to wear is not it. Might as well continue buying from just4kira
29 juillet 2025
Avis spontané
Réponse : dimplecontacts.com
Thanks for your feedback, and I’m really sorry to hear you had a disappointing experience with your lenses.
Comfort is incredibly important to us, so it’s disappointing to know they didn’t meet your expectations.
As for the pricing, the lens cost includes premium-quality materials and manufacturing, but we understand the additional international shipping and taxes can add up — especially depending on your location. We're always working on ways to make things more accessible for our customers, and your feedback definitely helps.
If you’re open to it, we’d love to know more about the discomfort you experienced so we can help troubleshoot or pass it along to our lab team.
Thanks again for giving Dimple a try.
Ordered mystic olive
Ordered mystic olive, colour was amazing but they were so uncomfortable. When I tried to wear them for the second time, it burnt my eyes and I had to take them off immediately. Lenses are thick, and makes your eyes red writhing few hours.
18 juillet 2025
Avis spontané
Réponse : dimplecontacts.com
Thanks so much for your feedback, and I’m really sorry to hear about your experience with the Mystic Olive lenses.
That definitely doesn’t sound right—your comfort and eye health are incredibly important to us. While a brief adjustment period can be normal, any burning or prolonged discomfort is not something we’d expect or want you to experience.
For the fastest support with your colored lenses, please reach out to our Dimple Color team directly here:
👉 https://dc-help-centre.gorgias.help/en-US/contact
uncomfortable
The contacts are extremely hard to get out of the packet and harder to put in than my normal ones.
I have genuinely never worn such uncomfortable contacts, by 3pm they are unbearable, I've also had one just fall out.
Would not recommend.
17 juillet 2025
Avis spontané
Réponse : dimplecontacts.com
Hi there! I’m really sorry to hear that your experience with our lenses hasn’t been a positive one. That’s definitely not the standard we aim for, and we appreciate you taking the time to share your honest feedback.
Comfort and ease of use are incredibly important when it comes to contact lenses, so we’d love the chance to make this right. If you haven’t already, please feel free to reach out to our support team so we can look into this further for you.
Thanks again for giving us a try, and we hope to do better by you.
Quality issues
Been ordering the daily coloured lenses . the colours are great but the quality is not . Minimum 2 to 3 lenses per box of 10 lenses tear as soon as get them out of the individual packaging or as i am putting the lens into my eye . It could be dangerous if it tears inside my eyes! I have taken photos and sent to the email address provided and have received no response . This is not a positive look for the company.
12 juin 2025
Avis spontané
Réponse : dimplecontacts.com
Thanks for reaching out, and I’m really sorry to hear about the issues you've experienced with the daily coloured lenses — that’s definitely not the quality we aim to provide, and I completely understand your concern, especially around safety.
I also apologise if you haven’t received a response to your previous email. Just to confirm, were you sending your concerns and photos through this contact form?
👉 https://dimplecolor.com/pages/contact
If not, feel free to use that link or and I’ll personally make sure your message is picked up and handled properly.
I’ll also pass this on to our team to review and ensure we make things right for you. Thanks again for bringing it to our attention.
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