Direct Group Limited Avis 

Added an engagement ring to our insurance. Vicky was so bubbly and just wonderful. Was sorted very quickly and very fair priced. Wonderful company!

I have been with 3xd for over 17years. Always friendly and helpful. Would definitely recommend

Terrible response. In fact no response at all from last 2 months. A claim is pending settlement and there has been no response from these guys. Escalated to them and parent company more than 10 times.
This company must shut down.

Rude call centre staff because that is exactly what they are. Robots reading off scripts. Waiting times to get through are absolutely absurd. Systems down for 2 plus weeks and all you get told is ‘the systems are down’ no sense of urgency. Please please do not renew with this diabolical company!!

In 40 years of having insurance we have never made a claim and the first time we have to, this company 3XD and ark insurance do not want to know. Firstly it was a nightmare trying to speak to the correct person, the communications was very bad. We were sent round in circles to finally find out they had the wrong email address hence no correspondence. Our tenant was paying the rent, then missed one month,then paid another until in the end from October 21 they didn’t pay any. We were informed by one of their employees not to put a claim in until the tenant had left even though our policy mentioned a 45 day deadline. Once the tenant had vacated we did what we were told by said employee to be told that we had missed the dead line. They did review it with little success. Anyway my point is they are a 2nd rate company and I would advise anyone who uses these to change immediately. They are never late taking your money but when you need to make a claim through no fault of your own they brush it off and pass the buck so they don’t have to pay up. I will never use them again. As a medical professional if I was to treat my patients the way we have been treated I would be reprimanded.

Thrid rate insurance company.

Please don't go anywhere near to it.

They will find one or the other way to reject the claim.

Highly discouraged.

Don't touch 3Xd insurance company ( subsidiary of GRP Group) with a barge pole especially if you are from Ethnic Minorities. Their plumbers ( at least the one we had the misfortune to come across) are probably recruited from the infamous NF. This plumber has deliberately caused damage and sabotaged our hot water system when we had an Emergency in Oct 2020. Despite complaining to 3Xd with photographic evidence they did not take any action but actually shielded this racist man. I wonder why ! Is it because the entire company is racist or some of its staff ? I don't know and as they have refused to investigate the issue I would complain to the Ombudsman and other relevant authorities. But be warned Black? Asians. this co. wants your money but don't want to provide any service and the chances of being abused by their contractors and staff are vey high. Avoid it like a plague.

The roof on the Leanto adjoining the house got damaged in a high winds . First of all they denied there had been high winds , even though the forecast confirmed it. This was Jan 2019. It took from January till July for them to agree a payout, even though the family were living in a dangerous situation whereby the roof could collapse on them . I had to threaten to go to the press, the Consumer Council and Office of fair trading and the Insurance ombudsman . Finally, they agreed to pay out. It was very stressful. I wouldn’t touch them with a barge pole . They are the worst. Tesco Bank, in the other hand , were fantastic and no excess

no email add or phone number? what kind of jumped up outfit is a company you cant reach by email?!

The worst company I have ever dealt with for an insurance claim. This company should be investigated. The staff are rude and unhelpful and it has taken 11 months to finally get an answer to my claim for a lost gold bracelet (which I had many years and was very sentimental as well as of value) - which was a refusal to compensate me. The original insurance policy was a household buildings and contents one with Swinton Insurance. As I didn’t know exactly where I had lost the bracelet which had clearly fallen off my wrist whilst out, they decided not to honour my claim. I have only now been given this reply via Lloyds whose help I was forced toa seek. AVOID DIRECT GROUP AND AXIS AT ALL COSTS. They are quick to take your premium but don’t deliver in return when you need them! Shame on them!

I waited patiently for several days after my insurer (Nat West) told me that 'Davies' would be in touch, but heard nothing, so I contacted them and they said that they had no email address or mobile phone number to contact me even though 'Nat West' had taken my details! Karen then made apologies and took my details again of the claim and said they'd get back to me with a response regards valuations etc and was most courteous. Again I heard nothing over the following days so contacted Again, as the online log-in showed that even after my Access had been paid (which they insisted upon to advance the claim), there was no movement on it. This time my details were finally put in and my confidence boosted by a very pleasant and helpful lady called Pallick? She then phoned me late in the day with an offer and the options and finally, a few weeks on I was able to start to look at a replacement camera.

The valuation wasn't the best as the unit was considered "old" at seven years, and after the £100 access left me somewhat short on the first claim I've ever made on this insurance, but that in part will be down to Nat West regards Access?

All in all, it's a low score because I'm convinced that had I have not have picked up the phone on both of those occasions, I'd still be waiting a month on now for 'Davies' to pick up the baton from Nat West, which isn't inspiring after dutifully paying almost £36 a month for a decade or more, and Shame on 'Nat West' for allowing such poor service under their banner!

It doesn't please me to ever give negative feedback, but whatever way I try and square this, I still think 2 out of 5 is a fair score and it's all down to your last customer service representative Pallick, or it could have been lower still.

Thank You
Sincerely Yours
Mr. Limpopo on behalf of David Okangba
Penzance, Cornwall.

Appallingly bad and dishonest, 3 times they said they'd sent the money we are due, 3 times it turned out to be a lie and they hadn't bothered. It's been months and they're still messing us around. Do yourself a favour don't use these clowns they will just lie to you. When this year is up there is nothing that will make us stay with these con artists. Absolutely useless and expensive.

Now facing litigation.
Woman called "Danielle" at Direct Group refused verbal enquiry about a claim. She was unsure of her reasons and refused to allow an escalation, at that time to her manager. She then agreed that her manager Sarah would call me. No call.

The grounds for a verbal decline regarding a potential claim was not founded on fact. Danielle took no account of advertised cover from Hastings Insurance.

Complaint process commenced, to include the industry watchdog, but this will be settled through litigation against Hastings Insurance as it uses Direct Group is its representative.

Avoid Hastings Insurance and obviously the Direct Group.

I purchased this policy from Dreamsavers Wedding Insurance and Direct Group are dealing with the Covid19 claims. No acknowledgment, no contact and an absolute joke!!!!! I will think VERY carefully about purchasing wedding insurance, it's not cheap and not worth wasting the money and time on filling out claim forms & paying for recorded delivery. They don't care one bit!

Direct Group (acting on behalf of Debenhams Wedding insuranc) has not adhered to their insurance policy and has refused a valid wedding insurance claim in an unlawful and unjust manner. An absolute scam!! We will bring this to the press, and anyone with similar circumstances, please be in touch.

Does anyone know a contact phone number for these people....none of there contact numbers work

Terrible company avoid at all costs
Waited 3 weeks for an accessor to look at my bedroom ceiling which had caved in due to water damage...still waiting...will report them to the ombusman although not confident it will do any good...disgraceful way to treat paying customers

i have had a serious illness and im unable to return to work if i ever can as im awaiting a lung transplant date.but everytime i talk to someone at direct group claims about my policy telling them its now been 4 months i have realised the only way to get a reaction is to get a very good solicitor and file a court procedure against them just pop a letter to their complaints office and then after 14 days of normal nothings from them you can then get into court win the case get your solicitor fees paid and gain interest and compensation . so hence dont waste time on the phone as you will hear the same thing that you will hear in the next few days about your policy . this company is a joke

Your money is not in safe hands with this underwriter. It is the underwriter for many different insurance providers: Debenhams, WeddingPlan, Endsleigh to name a few. This company dissolves any faith in the insurance industry. Always check who the underwriter is before purchasing an insurance policy and avoid Direct Group at all costs. Just reading through these other reviews should be evidence enough. Callous and ruthless in the extreme.

I honestly believe with this company it's who answers the phone will determine your experience.

Had an on going claim for nearly 2 years. Wedding supplier didn't turn up, I couldn't claim against "failure of supplier" until the company was dissolved. This took companies house 18 months to do so. Really painful being passed from pillar to post until Jack answered. Sorted it in less than 15 mins.

Ask for Jack!