Added an engagement ring to our insurance. Vicky was so bubbly and just wonderful. Was sorted very quickly and very fair priced. Wonderful company!
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Lisez les avis des autres
Made my first gadget claim ever and was worried as a lot of reviews of this insurer are really bad here. Made my claim three days ago and was asked to provide ownership and loss report which I did. Di... Voir plus
In total took about 4 weeks to even get a answer from them. After this wait and sending loads of information the claim was accepted and paid out same day. Account manager was always polite and expl... Voir plus
Took out holiday insurance with gadget cover lost phone when abroad new phone deliverd 15 days later easy to claim and helpful staff on telephones
À propos de l'entreprise
- Compagnie d'assurance
- aussi dans
- Agence d'assurance
Informations provenant de diverses sources externes
Direct Group was founded in 1990
Coordonnées de contact
Doncaster, Royaume-Uni
- directgroup.co.uk
4,8
Excellent
86 avis
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The worst insurance company ever
The worst insurance company ever, doesn't even deserve one star! All what they want is your money, and when you start claiming back - in my case travel insurance policy with them - they will simply spin you to avoid paying anything! Bunch of arrogant and chicky creatures with very low customer service skills. So rude and unprofessional! Go somewhere else!
3 novembre 2018
Avis spontané
Awful insurance company. AVOID AT ALL COSTS!
If there was a 0 star out of 5 option they'd get that. Incompetent, unhelpful and creatively designed to squeeze every penny out of you! I just had a 45 minute conversation to tell me they didn't have a new phone in stock. They haven't had my replacement phone in stock for over a week now, and the cash settlement they offer is a joke. They also put you on hold for AGES in the hope you'll give up. STAY AWAY at all costs!
2 novembre 2018
Avis spontané
Check your policy wording very…
Check your policy wording very carefully!!! they WILL NOT pay out on an insurance claim on bikes being stolen if they are taken from a shed, only if they are stolen from within your house! Even when they ask you to detail such items when you take it out! This is just a cheap way of trying to get out of paying out. If they wont pay out on a theft, then their policies are not fit for purpose at all!!! i have a devastated 13yr old son already, now thanks to this companies refusal to pay out on a theft he will be upset until i can replace it! absolutely disgraceful conduct
19 octobre 2018
Avis spontané
Incompetent and inefficient
Incompetent and inefficient. Still waiting for my claim to be resolved after over a month!
20 septembre 2018
Avis spontané
Not a great experience
I bought a travel insurance policy with GetGoing Travel insurance and a gaget extension was offered quite cheaply. It looked like a good deal so I added it to my policy. In my experience you only find out how good your policy is when you make a claim and unfortunately my son lost his phone or possibly had it stolen while we were on holiday. The claim was handled by Direct Group who initially seemed quite efficient. The process dragged on though and emails took at least a week to be acknowledged and information was requested one item at a time. I was also told that the excess was £200 when my policy clearly stated £75. After weeks of providing more and more requested information we were finally told that they couldn't replace the handset and offered a fraction of the value because they only provide refurbished models and not new. This is not made clear in the policy. Not great service but they did pay an extra £25 as compensation for our poor experience.
27 août 2018
Avis spontané
Hi please refer to my better Buy…
Hi please refer to my better Buy insurance
Review as I believe
they are the same shower of S#!T
10 mai 2018
Avis spontané
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