Distant Journeys Avis 

553
•
TrustScore 4.5 sur 5

4,7

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Having been on an amazing trip last February to Southern India with Distant Journeys on a solo holiday, I decided to dip my toe in the water again. I want to visit Vietnam and Cambodia as well as S... Voir plus

Noté 5 sur 5 étoiles

Everyone has been very helpful and very patient with me and really friendly. All of the Staff rang me back when they said they would even though they were very busy and always answered my questions p... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I have had an excellent experience booking my next adventure with Distant Journeys. The tour advisor was only to happy to answer all my questions and guide me through the small print without attemptin... Voir plus

Noté 5 sur 5 étoiles

A great company to deal with . Tried 3 different travel companies for a trip to India 2 didn’t call me back . At Distant Journeys the phone was answered promptly by Jay who was incredibly helpful . He... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Voyagiste

Écrit par l'entreprise

Award-winning escorted tours to Australia, New Zealand, South Africa, India, Sri Lanka, Japan, Vietnam & Cambodia and Canada & Alaska.


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

553 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 83 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,7

Tous les avis

(553)

166 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Knowledgeable and polite agent

Knowledgeable and polite agent
who assisted me in making the right airport choice for flight to Japan

26 août 2025
Avis spontané
Logo de Distant Journeys

Réponse de Distant Journeys

Really pleased to hear that we were able to assist you in choosing your airport for your tour to Japan. We are confident that you will have an amazing time in Japan, there are some wonderful optional excursions on your freedom days that you may wish to consider booking as places operate on a first come first served basis. We hope your tour is everything you want and more and look forward to hearing all about it upon your return. Warmest regards, Distant Journeys

Noté 5 sur 5 étoiles

Great adventures

We have completed 2 trips with DJ and everything has been very smooth and professional, had a great time on both trips. Guides were great and went out of their way to make the trip unforgettable by doing the small things that if travelling by ourselves would have never discovered. I'd go again with DJ no problem

4 avril 2025
Avis spontané
Logo de Distant Journeys

Réponse de Distant Journeys

Thanks for choosing us not once but twice, we are truly grateful and we hope to have the pleasure of your company in the future. Did you know that if you recommend a friend and if they go on to make a booking you will both receive a £50.00 M&S voucher as a token of our appreciation. Thanks again for choosing us, Warmest regards, Distant Journeys

Noté 5 sur 5 étoiles

We went on the Essential Australia tour…

We went on the Essential Australia tour in April 2025. What a brilliant experience. Very well organised from start to finish. All transfers were efficient. The care and the knowledge of our guide, Pam, was tremendous. Nothing was too much trouble and her knowledge of the country made the holiday even more special. Do it!! It’s worth every penny.

27 avril 2025
Avis spontané
Logo de Distant Journeys

Réponse de Distant Journeys

Aww that really is fabulous news, we are so pleased to hear you enjoyed the tour and as a result you would recommend others to do it. Thanks for your lovely comments concerning Pam we will be sure to pass them through to her and we hope that we will have the pleasure of you travelling with us again in the future. Warmest regards, Distant Journeys

Noté 5 sur 5 étoiles

I found from sending the brochure

I found from sending the brochure , to asking questions , then booking , the whole experience was easy , with prompt informative answers
I felt confidence in the company and confident that I was booking a wonderful holiday to Sri Lanka ,

26 août 2025
Avis spontané
Logo de Distant Journeys

Réponse de Distant Journeys

We are super pleased that the whole process from brochure ordering to booking was easy, exactly what we aim for. We are confident you will have a fantastic time in Sri Lanka and we look forward to hearing all about it upon your return. Warmest regards, Distant Journeys

Noté 5 sur 5 étoiles

friendly and helpful with booking.

friendly and helpful with booking

22 août 2025
Avis spontané
Logo de Distant Journeys

Réponse de Distant Journeys

Thank you for your 5 star review and to read that the staff were friendly and helpful when you booking is fantastic as it is exactly what we aim for. We hope you enjoy your time in Canada and look forward to hearing all about it upon your return. Warmest regards, Distant Journeys

Noté 5 sur 5 étoiles

Fantastic customer service when booking…

Fantastic customer service when booking my Solo holiday. Professional and knowledgeable very friendly too.

14 août 2025
Avis spontané
Logo de Distant Journeys

Réponse de Distant Journeys

Thank you for your kind feedback, we are really pleased that you found our staff friendly, professional and knowledgeable and we hope that your tour proves to be a most enjoyable experience. Warmest regards, Distant Journeys

Noté 5 sur 5 étoiles

Very best of Kenya

Very best of Kenya

The service and interface with Distant Journeys, and the information provided was excellent
The ground handlers and guide were very good, meeting us from airport and train station. A special mention for the guide/driver Ferdinand who provided excellent formation and looked after us very well.
Overall the tour is very good. Be aware that ‘The Ark’ is at 2283m and it can be cold at night as can a couple of other locations which are high up. Be prepared for a lot of time travelling. The distance between a few of the lodges can be five or six hours and then with an afternoon game drive can be a long time in the vehicle. There is always the choice to drop a couple of games drives to suit.
The vehicle is very good with fresh bottled water always available and there are lots of opportunities and locations for bathroom breaks.All of the hotels and lodges were excellent with a very wide range of foods available and the two tented lodges provide the best pizzas we have ever eaten! The balloon trip is expensive and we had poor weather for it and this ruined the champagne breakfast. The great migration is outside of the range of the balloon trip and we could only see it in the distance. Fortunately we were able to drive to it. Be aware that it can be cancelled or abandoned without refund which you will not know until the evening before. Overall we saw everything, and on numerous occasions and it is a trip to remember.
The App from Distant Journeys is brilliant and really worth a mention.
Well done DJ we would certainly travel with you again. This was exceptional quality and organisation.

2 juillet 2025
Avis spontané
Logo de Distant Journeys

Réponse de Distant Journeys

Thank you for taking the time to review our Very Best of Kenya tour. We appreciate such a comprehensive review and are glad that overall you were happy with the tour and to hear you would travel with us again in the future is exactly what we hope for when we plan these tours. We are ecstatic to read you felt the tour delivered exceptional quality and organisation and we look forward to having you travel with us again in the future. Warmest regards, Distant Journeys

Noté 5 sur 5 étoiles

The Booking Experience was a pleasure

The travel advisors i spoke to were so friendly, helpful and efficient. I don’t like phoning normally but they made everything so easy it was a pleasure to speak to them

19 août 2025
Avis spontané
Logo de Distant Journeys

Réponse de Distant Journeys

Thanks Elizabeth for your kind comments, we are pleased that your booking experience was a pleasant one and we hope you have a wonderful holiday with us, warmest regards, Distant Journeys

Noté 3 sur 5 étoiles

Wonders of Australia

I went on the Wonders of Australia tour in July/August of 2025.

The tour was very well organised and all flights, transfers and hotels were fine. I was also fortunate to travel with a lovely group that bonded well. The things I saw in Singapore and Australia were spectacular.

The tour guide, James, was very knowledgable about all of the places we visited. He regularly provided or contributed to many of the tour commentaries.

Be warned, however, that he has a ‘blokey’ sense of humour. His jokes about hotel rooms needing extra cleaning due to prior homosexual activity, or his drawing attention to the scant clothing of certain females on the street may prove embarrassing if you have children.

There was one under-age traveller in our group, so I’m not sure this humour was appropriate.

Overall, the tour is highly recommended if you don’t mind a bit of ‘blokey humour’, but if you are travelling with kids, or are easily offended, it’s probably wise to book your Australian adventure elsewhere.

20 juillet 2025
Avis spontané
Logo de Distant Journeys

Réponse de Distant Journeys

Thank you for your review of our Wonders of Australia to that you returned from recently. We are glad you felt the tour was very well organised and all flights, transfers and hotels were fine. It is great to read that you travelled with a lovely group and that you bonded well, which is always what we aim for. We completely agree with you in that the things you see in Singapore and Australia are spectacular. We are glad you found James the tour guide deeply knowledgeable about all the places visited, providing regular commentary, however we are sincerely sorry to learn that sometimes his comments were not appropriate. Rest assured that we will talk this through with our agents, taking any appropriate action deemed necessary as we set a certain level of standards when it comes to our tour managers.
We are glad that overall, you would highly recommended tour and we hope that we will have the pleasure of your company in the future. Warmest regards, Distant Journeys

Noté 1 sur 5 étoiles

Do not deal with these people if you like transparency over pricing!

Do not deal with these people if you like transparency over pricing!
My wife requested a quote for the ‘Very Best of Vietnam’ tour, and was quoted the Brochure Price of £4,095 each, less £100 ‘early booking promotion’ of £100 each. So far so good!
We had requested Economy Flights, but thought that we may be interested in upgrading, so we asked for a requote on that basis, but found that the upgrade cost was £2,095 each rather than the price advertised in the Brochure of £1,395. So we asked to go back the original quotation of £4,095.
We were shocked to be told that we would have to pay a ‘supplement’ of £300 because the cost of the flights had changed between the first and second quote. Bearing in mind that there were only 10 days between the original booking and the revised booking (half of which was caused by Distant Journeys spelling my wife’s name incorrectly , which had to be corrected).
I enquired about the reasons for the supplement, and I was given what I can only call various c***-and-bull explanations.
• The price of the flight had increased – at no time were we told that there was a time limit on the quote because of the potential price implications. In any case, Distant Journeys were the cause of part of the delay as noted above
• In a classic coincidence, I received an email from Distant Journeys on the day after the revised quotation was received, and the price was quoted exactly as I would have expected ie £4,095 less £100 ‘early booking discount’ of £100. So I asked Distant Journeys if, as a new customer, I had phoned in for a quote that day, I would have been charged the Supplement of £300. They said ‘yes’
• I pointed out to them that they therefore knowingly continued to advertise a price which they knew that they would not honour, dishonestly enticing customers to request quotes.
• They did not believe that there were any Trade Description or Consumer Protection Act implications.
We travelled with Distant Journeys previously to South Africa (not to mention the China Tour we booked in 2020 which was cancelled because of Covid), but that counted for nothing, so we decided not to travel with them again.

PS I have just read Distant Journey’s reply - it just makes matters worse - I have lost complete trust in their honesty!

19 août 2025
Avis spontané
Logo de Distant Journeys

Réponse de Distant Journeys

Good morning, Kevin, we are sorry to learn that you feel we are not being transparent with our pricing as we have spoken and emailed you on several occasions, giving you costs and explaining that each quote is only valid for 48 hours. We facilitated your initial request for economy flights and then you asked for us to look at costs if you were to upgrade your flights, which we quoted for and held again for 48 hours. Our brochures and our websites states –
Flight upgrades
Singapore Airlines upgrade to Premium Economy from £1,395 per person return, or Business Class from £3,595 per person return.
Emirates upgrade to Premium Economy^ from £1,195 per person return, or Business Class from £4,145 per person return. *Only available on certain flights.
We advertise a from price and whilst other customers will have secured the advertised from price it had increased at the time of your enquiry as flight costs are fluid. When you then decided to go with your original quote we had to re-quote as it had expired, and the price had increased.
The cost of the tour remains at £4095, less early booking offer; however, flight supplements may be applicable subject to availability.
We are sorry that the increase in cost has led you have taken the decision not to travel with us, and we wish you the best for the future.
Warmest regards, Distant Journeys

Noté 1 sur 5 étoiles

Multiple issues some very serious as…

Multiple issues some very serious as our safety was put at risk. Schedules were often gruelling. Some starts so early we couldn’t get breakfast at the hotel but had a box that was awful. Some hotels were a long way from points of interest. One guide created chaos and more

25 mai 2025
Avis spontané
Logo de Distant Journeys

Réponse de Distant Journeys

Dear Mel, We are sorry to learn that you have afforded us a one star review as the tour in the main had positive feedback. We understand that our customer experience manager is handling your feedback directly with you and hopefully they will be able to resolve your issues to our mutual satisfaction. Kind regards, Distant Journeys

Noté 5 sur 5 étoiles

Magnificent New Zealand

Travelled to New Zealand in January 2025 with Distant Journeys. Excellent experience. First class hotels and coach captains who shared information about their beautiful country. They were knowledgeable and helpful. I have booked another trip with Distant Journeys for 2026 and would thoroughly recommend this company.

12 janvier 2025
Avis spontané
Logo de Distant Journeys

Réponse de Distant Journeys

Thank you for your review. It is so good to read your New Zealand tour was an excellent experience with first class hotels and coach captains who had lots of knowledge. We hope you enjoy your Very Best of Australia tour as much if not more and we look forward to hearing all about it. If you do recommend us to others and they go on to book you will each receive a £50.00 M&S voucher as a token of our appreciation. Warmest regards, Distant Journeys

Noté 5 sur 5 étoiles

A trip of a lifetime to China

A trip of a lifetime to China. it’s such a country of contrasts, with sprawling cites and the beautiful countryside. Getting around is easy with the high speed trains and far more comfortable than economy class when flying. We started in Beijing and finished in Shanghai, with many stops in between. All the accommodation was of a high standard, although a little disappointed with the hotel in Shanghai as it was rated a 4/5 star but quite tired when you got to the rooms and some of the staff were not particularly friendly or helpful. I would thoroughly recommend the stay in Pingyao and the resort in Guilin with the trip along the Lijiang river to reach it.it was nice to have the 3night cruise along the Yangtze River as a way to chill out after the hectic day’s visiting the Great Wall and terracotta arm among other things. The trip required some degree of fitness as places like the Great Wall are at a high altitude and involve a lot of walking up hills and stairs. Stair cases are often stone with no handrails which can be difficult at times.

14 mai 2025
Avis spontané
Logo de Distant Journeys

Réponse de Distant Journeys

Great review, thank you so much. We are ecstatic to read it was a trip of a lifetime and you thoroughly enjoyed the experience. Your feedback is very much appreciated and we hope to have the pleasure of your company on future tours. Warmest regards, Distant Journeys

Noté 5 sur 5 étoiles

Distant Journeys help to cross another destination of my wishlist

I must say Distant Journeys are a superb travel provider their staff are first class. I made an online enquiry to visit the Golden Triangle and requested a brochure which arrived quickly. I phoned the company and discussed my requirements with a member of staff who was very knowledgeable and outlined the 11 day guided tours in detail and ensured me that all teh hotels were 4 star/5 star. I asked for an email outlining the tour for my wife and i to review, this was sent straight after my call. I discussed this with my wife and we booked the trip taking up the early booking discount offered. The trip was absolutely brilliant , the hotels first class and our tour guide was superb. Each day was an excellent experience and i can highly recommend booking with Distant Journeys as they are first class.

8 mai 2025
Avis spontané
Logo de Distant Journeys

Réponse de Distant Journeys

This review really is fantastic and we appreciate your kind comments. Its great to read you believe the staff are first class and knowledgeable as that is exactly what we want to hear. We are pleased you found the trip brilliant, hotels first class and a superb tour guide, all the makings for a fabulous experience. We hope we will have the pleasure of you returning to us in the future. Warmest regards, Distant Journeys

Noté 5 sur 5 étoiles

Sri Lanka guided tour

The Sri Lanka programme offers a really varied trip and we had a great guide Su, who was very knowledgable, organised and interesting.

24 février 2025
Avis spontané
Logo de Distant Journeys

Réponse de Distant Journeys

Great review, we are so pleased that you enjoyed the tour of Sri Lanka and found your guide Su to be knowledgeable, organised and interesting, exactly what we aim to deliver for our customers, warmest regards, Distant Journeys

Noté 5 sur 5 étoiles

Excellent tour, holiday of a lifetime

Excellent tour, in fact it was a holiday of a lifetime. This was my first holiday solo, so to say I was a tad nervous is an understatement. From start to finish it was so well organised, lovely hotels and a fantastic guide Danielle. Distant journeys kept us informed via their app throughout the whole holiday. The holiday itself was truly amazing and one that I shall never forget. I would have done it all over again if I could have. Great holiday company, in fact I am going to book again with them and go to India next, I dont think there is another company to beat them. Always on the end of the phone, they ring you back when they say they will. Customer service excellent and friendly and very knowledgeable staff, no matter how silly you think your question is.

5 avril 2025
Avis spontané
Logo de Distant Journeys

Réponse de Distant Journeys

We are pleased that your tour was excellent, especially as it was your first holiday solo and you were a little nervous. Its so great to read that from start to finish you found it to be well organised with lovely hotels and a fantastic guide in Danielle. Danielle will be pleased as are we. To learn that it was an experience you will never forget and would have done it all over again if you could is heart-warming. We look forward to taking to to India on your next adventure, Warmest regards, Distant Journeys

Noté 5 sur 5 étoiles

New Zealand by Rail Road and Sea

We had a great time, the itinerary was well thought out and adhered to. All the hotels were a good standard and well placed for exploring the locality and restaurants. So much to see , we enjoyed every minute.

12 janvier 2025
Avis spontané
Logo de Distant Journeys

Réponse de Distant Journeys

Great to hear you enjoyed the tour and thank you for taking the time to acknowledge it. Hopefully you will consider us in future travel plans. Warmest regards, Distant Journeys

Noté 5 sur 5 étoiles

Distant Journeys 5 star service

Distant Journeys online and physical brochures are of the highest quality and filled with details of each day of the trip. There was regular communication about the upcoming trip and any minor changes such as flight timings and when to apply for our Indian visas. The app we received contained particularly useful information around culture, climate and tipping. On arrival in India we were constantly in the care of our Tour Manager who looked after all the aspects of the tour including hotel check-in, admission tickets and tips. All the hotels were of a very high standard and matched the ratings in the brochure. The size of the group (23) was just right giving plenty of space on the coach. Distant Journeys provided a 5 star service from beginning to end.

8 février 2025
Avis spontané
Logo de Distant Journeys

Réponse de Distant Journeys

Wow, great review and we are really grateful and pleased you enjoyed the trip and found the group size to be just right. We hope we can have the pleasure of you travelling with us again in the future. Warmest regards, Distant Journeys

Noté 5 sur 5 étoiles

A very special trip to India with distant journeys

Distant journeys made my experience in India something special. From superb hotels, knowledgable and caring guide to excellent organisation throughout. Aside from the iconic sites, we had 4 separate tiger sightings. The Goa extension was a welcome end to a full programme and gave us a taste of a different side of India. I have recommended the company to several friends.

9 mars 2025
Avis spontané
Logo de Distant Journeys

Réponse de Distant Journeys

We are ecstatic to read your experience was a special one and we are grateful for you taking the time to review it and recommending us to others. Hopefully you will travel with us again in the future. Warmest regards, Distant Journeys

Noté 5 sur 5 étoiles

Great tour of Vietnam and Cambodia

Just back from the 15 day classic Vietnam, Cambodia tour with a few days stopover in Singapore. There were just two of us and we took the private option.
The guides and drivers were all excellent, friendly and knowledgeable. The hotels good, some excellent, all in great central locations. Pickups and drop offs work seamlessly. One hiccup on a delayed flight but we were able to flip a tour day so it didn’t really affect us. Tour highlights. Ha long bay cruise. Hoi An. Angkor Wat. The app with itinerary works really well and is useful. Really delighted with the whole trip, a fabulous experience.

20 mai 2025
Avis spontané
Logo de Distant Journeys

Réponse de Distant Journeys

So glad you had a fabulous experience as we aim to deliver this for all our customers whether on a private tour or as part of a group. Hopeful that you will consider us in future travel plans as we value your custom. Warmest regards, Distant Journeys

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus