Excellent customer service. 13 year old lawnmower and not only can they tell me what parts I need, they can supply them all too. Website and links to full diagrams for parts - very useful.... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Did originally rate them at 1 star, but received s phone call from them this morning. They explained the delay and I would have rated them 5 star now, but for the person telling me I had a small life... Voir plus
L'entreprise a répondu
A really, really good expereince with this company, couldn't have been more helpful. I ordered parts from an official supplier who it turned out don't even keep stock in this country and orders ar... Voir plus
L'entreprise a répondu
Excellent, I tried to look for a part for my lawnmower and had trouble finding it myself over the internet, but as soon as I contacted them they replied within the day with the correct part I needed a... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Espace Internet
- Magasin de bricolage
- Jardin
- Service de réparation de tondeuses à gazon
- Service de réparation de petits moteurs
- Magasin
Écrit par l'entreprise
DiY Spare Parts makes it easy for you to find and buy the correct spare parts for your garden and household machinery. Behind the scenes there is a small, talented team, ensuring your buying experience is easy, efficient and value for money. We work hard to ensure parts are easy to find. Popular parts are categorised by type, however we show thousands of interactive machine diagrams, helping you to choose the correct parts for your individual machine. You can always contact us for further help.
Coordonnées de contact
The Barn, Shearstock Estate, SP79PT, Shaftesbury, Royaume-Uni
- 01747 823039
- jonathan@diyspareparts.com
- diyspareparts.com
4,5
Excellent
284 avis
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Thanks Jon
Thanks Jon
A replacement part damaged in transit was replaced with no hassle at all, I judge a company in how they deal with a set back, 10 out of 10.
Well done
2 juin 2023
Avis spontané
Near impossible to contact
Near impossible to contact. I do not like companies who take your money then after me chasing the order to be told that items are not in stock this day and age parts should be next day ! Other companies can and I did send a web enquiry with no response
31 mai 2023
Avis spontané
Réponse de DIY Spare Parts
Hi Ben, sorry you have not been able to reach us. The phones are mega busy at this time of year, but the phone message does say to use the contact us form on the site if you cannot get through. I cannot see a web enquiry from you though.
Your order was placed on 25th May and was dispatched to you yesterday. You should have received a dispatch notification email.
With the bank holiday weekend, it took us 2.5 working days to get this part dispatched to you, which to be fair at this time of year and with the volume of orders coming through, is pretty good.
The dispatch email will have contained the tracking number for the parcel, but we will email that to you privately, in case you did not receive it, or it went into your spam folder.
Thank you for your order.
Kind regards,
DiY Spare Parts Team
Everything was super easy
Everything was super easy, such a great company, half way around the world and still super everything was perfect, I had such an amazing experience purchasing parts through this company, the staff are very quick to respond to emails and would stop at nothing to make a happy customer, an absolute pleasure 🙏
12 avril 2023
Avis spontané
Réponse de DIY Spare Parts
Hi Trent, thank you for your 5* review, it means a great deal to us. Drop us a line if you need any help going forwards and we will endeavour to assist. Thank you for your order.
Kind regards
Helped me identify the correct part for…
Helped me identify the correct part for my lawnmower when there was different options depending on the year of manufacture. Dispatched and arrived in 48hours
24 avril 2023
Avis spontané
Réponse de DIY Spare Parts
Hi Gerard, thank you so much for your review. Glad we were able to assist you, please feel free to contact us again, should you need assistance going forwards, kind regards
Great service and quick delivery.Many…
Great service and quick delivery.Many thanks.
20 avril 2023
Avis spontané
Réponse de DIY Spare Parts
Hi Eric, thank you so much for your review. We look forward to assisting you in future, should you need it. Kind regards
First time used
First time used, first quality bearing for my Efco bearing. Arrived very quickly. Would thoroughly recommend
23 mars 2023
Avis spontané
Réponse de DIY Spare Parts
Hi Brian, thank you for your review, we really appreciate it. If you need anything going forwards, please feel free to get in touch and we will endeavor to assist.
Kind regards
Great service again ...
Great service again from Andy at DIY Spare Parts. Pair of blades for EF/OM 92 ride-on mower sourced quickly from Emak and delivered within a couple of days. Can highly recommend them for all your spares, etc..
25 mars 2023
Avis spontané
Réponse de DIY Spare Parts
Hi, GW, thank you for your review, it means a lot to us. Glad we were able to assist you, we will make Andy aware of your review. Please feel free to get in touch if we can be of assistance going forwards.
Kind regards, DiY Spare Parts Team
Thank you for you excellent service
Thank you for you excellent service. Your prompt response to my order saved the day and enabled me to complete my work on the local footpath.
23 mars 2023
Avis spontané
Réponse de DIY Spare Parts
Hi Bob, thank you for your review, it is very much appreciated. Glad we were able to assist you, please feel free to get in touch if we can be of assistance going forwards.
Kind regards, DiY Spare Parts Team
Great service
I recently had a problem with an old mower and could not find the parts for it…after just a few E-mails to Jon the problem was solved … excellent service from Jon … would not hesitate to use again …great service 👍
5 avril 2023
Avis spontané
Réponse de DIY Spare Parts
Hi Mark, thank you so much for your 5* review. Glad we were able to assist you and please feel free to contact us if we can be of assistance going forwards.
Kind regards
Not receiving my order
I have the same problem as the majority of customers. Order Stihl equipment on the 16th of February 2023. Were promised despatch within 7 to 10 working days. On the 10th of March, I contacted them to find out why this order was not dispatched yet and they said there was an issue with automatic ordering software and it will be fixed. By the 15th of March, I contacted them again to ask, where we are at with this order. On the 16th Jon said they are hoping to have the order on that Friday. Then dead silence, no answering emails at all. I just want a refund
10 mars 2023
Avis spontané
Réponse de DIY Spare Parts
Hi Righard,
Yes, our sincere apologies for this situation. There was a problem with one manufacturer only, and it has taken longer to resolve than expected. We received a delivery of 800 lines of backorders on Tuesday, which is being processed now. The situation has been resolved and the parts are coming through again now.
To add insult to injury, your reply to the web enquiry, we had been corresponding on, dropped into an unmonitored mailbox for some reason, we are addressing this also.
I will cancel and refund your order for you straight away.
Kind regards,
Jon
No delivery of parts ordered
Items listed as being in stock but when enquired about delivery of goods I was told that they were not in stock.They said it would take between 7-14 days still no sign of them.
18 février 2023
Avis spontané
Réponse de DIY Spare Parts
Hi John, sorry you have not received your order as yet. If an item is out of stock, it comes in from the manufacturer and this is normally only a couple of days. If they are out of stock, then we are dependant on their supply.
I would like to look into what has happened and get this resolved for you, but I need some more information regarding your order please. Can you let me know your order reference number please?
Kind regards, Jon
Test your patience with DIY spares
Ordered Stihl spares mid January. No delivery by end of January due to Stihl not despatching spares apparently. Still no delivery by mid February also due to Stihl deliveries. Contacted L&S engineering on a Friday and parts delivered on following Monday. Replies from Jon were prompt until I asked for a refund. Now mid March and still waiting for a refund.
13 janvier 2023
Avis spontané
Réponse de DIY Spare Parts
Hi Kevin, so sorry about this. We discovered the problem was at our end and orders had not been transmitted. This was fixed, but with such a lot of orders, it has taken longer than expected to resolve and get stock in. Most orders have been sorted and the remainder will be tomorrow.
Regarding your contact with us for a refund, yes, this was missed as it was a reactivated older enquiry and did not come up on our notifications. We are working with Freshdesk to prevent this from happening again.
I am currently on holiday and have just seen your Trustpilot review. I can understand your frustrations and sincerely apologise for this situation.
I contacted the office and your order was refunded in full this morning.
Kind regards,
Jon
Top class service from friendly…
Top class service from friendly knowledgeable staff. Helped sort a problem with a 15 year old Briggs engine. Will always use DIY Spare Parts in future. Such a pleasure to deal with a company that genuinely wants to help its customers. Thank you.
13 mars 2023
Avis spontané
Réponse de DIY Spare Parts
Hi Timothy, thank you or your review of our services.
Glad we were able to assist you and we look forward to being of assistance going forwards, should you need it.
Kind regards, DiY Spare Parts Team
A top service from Jon
A top service from Jon of DIY Spare Parts. I have 20y old machines - Stihl BR420 leaf blower & Husqvarna 232R brush cutter. I had been informed by a local repair shop the machines were obsolete & beyond repair but with OEM parts from Jon, both are now running perfectly.
16 février 2023
Avis spontané
Réponse de DIY Spare Parts
Hi Sean,
Thank you for your 5* review. Really pleased to hear we were able to assist you in helping to keep these machines running. I will make sure Jon is aware of your review and I hope we can be of assistance to you in the future.
Kind regards, DiY Spare Parts
Sorted without fuss, with many thanks!
Really grateful and appreciative of the excellent quality of service provided once again,viz by the awareness of my need for replacement part and my uncertain description of exactly which part(s) - all dealt with by an informed recognition of the problem and the clarity of the explanation of the solution for the appropriate order: just like the previous occasion when I called - straightforward, positive and correct. BIG THANKS Jon.
9 janvier 2023
Avis spontané
Réponse de DIY Spare Parts
Hi Richard, thank you so much for your 5* review. Glad we were able to assist you. Your order is due to be dispatched to you today. If we can be of assistance to you going forwards, please do feel free to contact us. Have a lovely day, kind regards, DiY Spare Parts
Ordered and paid for items later turned…
Ordered and paid for items later turned out to be unavailable, but the seller has apologised and refunded the money.
5 janvier 2023
Avis spontané
Réponse de DIY Spare Parts
Hi Tom, thank you for your review and our apologies the part was not available.
Parts listings get updated when the manufacturers send us their latest listings and if something goes no longer available in between that time, we are not aware until an order is placed for that part. This does not happen often, but as soon as we are informed, the customer is refunded in full.
Sorry we could not assist you on this occasion, but please feel free to contact us if we can be of assistance going forwards.
Kind regards,
DiY Spare Parts
Super service for DIY online shoppers!
Old Mountfield lawnmower back in action today on Isle of Islay Sunday 11 Dec with spare part arrived safe and sound Saturday 10 Dec, due to great packing which had kept it intact thro' Royal Mail delays. Absolutely delighted with the service throughout process + great packing and dealing with one friendly customer service person - thank you Jon! (Royal Mail staff doing their best too!)
10 décembre 2022
Avis spontané
Réponse de DIY Spare Parts
Hi Margaret, thank you so much for your 5* review. Glad we were able to assist you and that all was ok with your order and delivery. Please feel free to contact us if we can be of assistance to you going forwards. Kind regards and happy Christmas... DiY Spare Parts Team
Customer Support is Excellent!
Ordered a part and the wrong one was sent by their wholesale supplier. This was due to a mislabelling error on the far end - totally not DIYSpareParts fault. Even so, the Customer Support Team took the problem in hand and after a number of back-and-forths (which I was not directly involved in) got the wholesaler to sort out their labeling and got me the correct part. I am very pleased.
8 décembre 2022
Avis spontané
Réponse de DIY Spare Parts
Thank you so much for your 5* review for us. Glad we managed to get this sorted for you and all is ok now. Please feel free to contact us, if we can be of assistance to you going forwards. Kind regards, DiY Spare Parts Team
Can't fault them!!!
An excellent company to deal with, all queries are answered very quickly and they even sent me a drawing of the part I was ordering to make sure it was the right one. They then compiled an order for me so all I had to do was pay. The sort of service that is so sadly lacking nowadays.
30 septembre 2022
Avis spontané
Brilliant company
Brilliant company, staff were very helpful, had no problems getting the parts I needed, I will definitely use them again
17 août 2022
Avis spontané
Réponse de DIY Spare Parts
Hi Neil, thank you so much for your 5* review. Glad we were able to assist you and we look forward to being of assistance to you going forwards, should it be required. Kind regards, DiY Spare Parts Team
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