DIY Wall Panelling Avis 

Amazing customer service! Thank you, panelling up and looks fab!

I ordered panelling on 12 November. I’ve received no updates on the order. I’ve emailed twice looking for an update and got no replies. I have called multiple times and it always goes through to voicemail. I can see from other reviews this is not unusual. I’m hoping my negative review may prompt a response so I can finally figure out if I will receive the items I paid for.

I contacted company before my purchase as wanted to make sure the order will arrive on time. I received reply that it will so I completed purchase. Not only that the order didn't arrive, they don't pick up the phone or respond to emails. I requested cancellation of the order and still nothing. Absolutely shocking company. Got two more bathrooms to do but will never order again from them.

Good quality product, good price, delivered quickly by Gaz

***Edit so paneling turned up on Saturday as promised, better late than never. I’m going to be honest, it looks great! My husband fitted it the same day, it was easy to hang and was up in a couple of hours. Quality is good and it was so reasonably priced.
Paneling is definitely 5 star unfortunately it’s just the customer service that lets it down. That’s why I’ve knocked off one star

***Edit 27/11 I have just received an email from a lady named Natalia who was very apologetic for the delay and explained they are experiencing a high number of orders at the moment. She has promised my order will be with me by Saturday and that she is personally going to keep an eye on it for me. So fingers crossed it’s here Saturday. I’ll update if and when my order arrives. I’m hoping they pull it out the bag for me as I had high hopes for this place. I’ll update once ny order arrives.

Hi, I don’t normally leave negative reviews but customer service for this company is non existent.
I ordered panels at the beginning of the month which I’m still waiting for. I have emailed the company for an update and expected delivery date which has been ignored. I have tried to ring multiple times, calls ring out then go to voicemail, mysteriously if you try to call straight back calls then just go straight to voicemail without ringing.

I’ve noticed that other negative reviews on trustpilot have been answered promptly so it seems that it takes leaving a bad review to receive a reply.
It’s unfortunate really as the actual products look good quality and are reasonably priced. All I am asking for is an update on my order.

Hoping to receive a reply to this review as there is no other way to communicate with this company.
I will be happy to amend this review if somebody can respond with an update. As I say I don’t like leaving negative reviews as I know how it can impact small businesses but unfortunately I have tried every other way to make contact with somebody.

Some reviews were very negative which was concerning. However, I had help from the lady in the office and the goods arrived when she said they would. Happy to use this company again.

don’t usually leave negative reviews, but I’ve contacted the company three times about these issues and haven’t received a single response.

I ordered five panels, and to start with, delivery was quick — they arrived within a week. When I emailed beforehand to ask about delivery times so I could plan, the response was friendly and prompt.

Unfortunately, that’s where the positives ended. I paid extra to have the panels primed, but they arrived with hard lumps that had to be sanded down and re-primed before they could be painted. The panels didn’t fit together well, leaving visible gaps once installed. My partner is a carpenter, so it wasn’t an issue of poor installation — one panel was actually bowed and wouldn’t stay flat against the wall without excessive nailing.

There were two areas where paint simply wouldn’t stick, even after four coats and just showed dark marks. The result looked so poor that we had to remove the panels entirely.

I’m really disappointed, especially given the cost, and the lack of response from the company has made it even more frustrating. Based on this experience, I wouldn’t purchase from them again.

Easy ordering. Fast delivery. Ordered the tongue and groove effect panelling for bathroom, fitted easily looks fantastic.

Very poor service! I ordered some Wall Panels to see what they are like on the 28th October 2025, it’s now the 5th November 2025 and they are still not here. I have emailed them and phoned twice, but no response!

Very efficient company in all respects. Extremely helpful in answering questions about their wallboards which were delivered on time. Products were safely delivered in perfect condition.

Delivery on time, good quality, easy to fit. Would recommend

Lovely friendly service order arrived on time as scheduled
Great product too

Brilliant panelling. I went for it primed, which was a great decision. My paint went on like a dream and only needed two coats for a perfect finish. Panelling was easy to cut and stuck to the wall really well. I will 100% order again.

Good selection of panelling at a competitive price ,easy to use website,kept up to date on delivery,delivered on time,looks well made,looks great on the wall

What a great company, I now have ordered for the second time from DIY wall panelling, great products fairly price and above all excellent service! Which is very rare these days. The person on the phone took the time to go through the sizes with me giving me different options. I would definitely use the company again and will recommend them with great confidence. Many thanks.

Delivery perfect and on time.
Quality of primer dubious.

The panelling is of good quality and was delivered when we were back from a holiday as requested.
Angie in the office was friendly and helpful and so we had no issues at all.
Many thanks.

wonderful product well packaged and super quality

Did not have to wait long for a delivery. Very easy to cut down and use and we painted ours and it looks fab, only 1 coat needed. Wipes down lovely too. Bit disappointed that it does include skirting but overall very satisfied 🙂