DIY Wall Panelling Avis 

Very disappointed. Placed an order on the 15th of June, still haven’t received this order it’s been 4 weeks.Tried calling customer services. No answer. And emailed no answer.
Order number DIY23851
Lee

The product is exceptionally good quality, easy to fit and easy to cut to size.
I received outstanding customer service! I needed my order (16 x t&g panels @ 1000 x 600mm) asap so I put a note on my order.
I phoned the company the next day to check my request had been seen. The lady in customer services was excellent. Answered promptly, promised to get them delivered quickly and informed me I would get a message from the courier the day before delivery.
They arrived 3 days later.
Superb service, excellent quality panels. I highly recommend this company & I will definitely use them again.

I’m very disappointed! Tried calling 3 times no answer, sent 2 emails, no response, sent an online message, no reply!
I have been waiting since the 27th May for my order which they have a 2 week lead time for, appreciate people are busy but this level of customer service is just not acceptable!
Order number is DIY23616

If the company happen to see this review and would like to actually provide some customer service it would be appreciated, but also too little too late!

Really straightforward online ordering. Only downside is that after the initial confirmation email, correspondence is quite sparse! However I called the number on the website and it was answered right away (twice) - and the lady was super helpful. My panels were delivered within a week of ordering, after I asked if faster delivery was possible. Again, there was no dispatch email from the company, which made me a little nervous(!), but true to their word - delivery company contacted me and my boards were delivered on time and in very good condition. (Tongue and groove boards primed) Thought I’d share as I was a little apprehensive post order when I stumbled upon some reviews here - but after a phone call - all was good and super helpful. I advise that over emailing them, if do need to follow up post online order.

Had a great experience with this company, yes the lead time is a little long perhaps but patience is key as when my panels arrived they were top quality, extremely well packaged and delivery was very efficient. When I did need to contact customer service via email, each time Natalia got back to me same day which was much appreciated. As I said, if you want a great product at a great price, don't hesitate to use these guys, just order a couple of weeks in advance and you'll receive a great product.

As honest as I can be. I made the order with no issues however I missed where it said a 2 week lead time so thats my issue but after 3 emails asking for updates and no responses, 2 phone calls not answered I was starting to get annoyed. I did however get a phone call back the same day with an explanation. I was then told my order was coming the day after or the following day interestingly. In terms of the product, I've no issue with the product, it seems good quality and well engineered however the general customer service lacks. The website looks very professional which needs backing up with a better customer service. I was told to ring a certain number and not to email as they weren't likely picked up but in my experience, an email is far easier to respond to for busy people.

Update: just got email to say will be arriving tomorrow. Thank you both times it has happened to Natalia for getting it rectified so quickly. Hopefully all will arrive ok. Such a shame about the poor communication, and that it takes a bad review to get it sorted 😕

Second experience with them now,
I ordered a pair of panels which took four weeks to come, and only after sending multiple emails (which were not responded to) and leaving a review on here did I get a response. An apologetic email was sent and the panels arrived the very next day after posting the review.
The panels themselves are great- and as I ordered the first two as a tester I begrudgingly knew I needed to get more to finish off the project but was worried the same thing would happen again.
Unfortunately I’ve had exactly the same experience, I ordered on the 3rd of May so we are again coming up on four weeks when the website estimates two. I’ve emailed customer services twice with no reply.
Customer service is very poor, and it is such a shame because the panels themselves are perfect for what I need.
Could somebody please get back to me with when my order is arriving:
Order number DIY23330

It took me 2 attempts at making an enquiry via this company's online system and then a separate email before a member of staff contacted me concerning my request for bespoke wall panelling which had included detailed measurements and preferences of style of panelling. A member of staff by the name of Tom emailed me back saying 'absolutely we can help you'. I replied to Tom asking whether his company delivers to my location and got no reply. I emailed again asking this question and noticed in the one emailed sent to me that the measurements quoted were incorrect and I pointed this out. I received no response - in fact 3 weeks have now elapsed and I have heard nothing! These are complete timewasters and are not capable of dealing with bespoke orders or anything outside of their standard online options. Avoid...

Unreliable and Unprofessional – Avoid at All Costs

This is the second bad experience I’ve had with DIY Paneling. The first time, my order took over a month to arrive with no email confirmation or updates. I had to chase them by phone, and after being told it would arrive in two days, it still took over a week.

Unfortunately, I made the mistake of ordering again to top up what we needed for a project. This time, the panels never arrived. It’s been over a month, I’ve chased them five times – no replies, no updates, absolutely no customer service.

This delay has now stopped work on-site because we can't finish installing the bathroom. Totally unacceptable. They’re quick to take your money and vanish after that. AVOID.

There should be the option for zero star rating, please be warned do not fall into the scam of ordering through this company.
The website is well put together and user friendly- that is where it stops.

I have waited over a month and not one panel has turned up. After 17 days of not hearing anything, I gave them the benefit of the doubt, that they are a small company and playing catch up.
I did not get a response to my email after 17 days, I tried calling several times but no one answered.
After another week of emails I finally get a reply which was a complete fob off, they will be delivered this week but no idea when.
Needless to say there wasn’t a delivery or reply to any of my other emails.
I asked for a refund as it had been over a month, again nothing back.
Luckily I managed to claim it back through my credit card.

I am surprised there are some glowing reviews on here, either they’ve had some serious issues- if so they shouldn’t let you order and mess people around waiting for a product that doesn’t exist. Or the reviews are fake.
The reviews that leave poor feedback then get responded by from the company always trying to blame it on the customers 🤣 petty school yard behaviour.
Hopefully you read this review before deciding to make a purchase on their website.
COMPLETE SCAM!
Shortly after posting this review I received a call from the lady working for the company.
She did sound genuinely apologetic how poor the experience had been and made no excuses for it.
I asked if there was a reason why it had been handled so poorly, she said it was due to understaffing issues and her having to deal with a lot.

She did seem to care, and I will give her benefit of the doubt.
Mine was a small order but it has held up the entire job and had quite a knock on factor.
She did say my order was with the courier but it’s very hard to believe it after so much messing around.
She did offer to send the order free of charge, so again I guess she does feel bad for how it has progressed or not.

It’s just disappointing that I get a call straight away after leaving a negative- but honest review, but all of my other correspondence goes unanswered.
I wish them well and suggest they review how they respond to customers.

Ordered 15 April and still no news of order. Have sent multiple emails but no response or even acknowledgement.

Judging by some of the other reviews here, I am not alone.

Any company that has two trustpilot accounts are going to be disingenuous. Avoid at at all cost. Customer service not available as they ignore email and phone contact. Still waiting for panels which I guess will never turn up.

Very pleased with the product-looks great but not been installed just yet. Only thing I had an issue with was I spoke to them on the phone and asked for delivery from a certain date& I also indicated this on my order. They delivered earlier than that by a week, luckily I was in-I had not been sure I could be. Hope they can pick up on this as otherwise was very pleased

Absolutely rubbish. I ordered 3 weeks ago. I've phoned them. Emailed them. Wrote to them, nothing back

Lovely company to deal with Very friendly and helpful. Just letting the wood get to room temperature so looking forward to getting it up. Would definitely recommend this company to friends and family.

Amazing customer service and the panelling looks amazing & so easy to fit.

The customer service was excellent. I needed the wall panels to be delivered in 3 days and they sorted that out for me immediately. The panels and skirting boards arrived well packaged and were just what I was looking for at a reasonable price. Would highly recommend this company.

Excellent experience with DIY Wall Panelling. You really don't know what a company is like until you have a problem - that's just my personal opinion. I did have an issue, my order was a little overdue and the amount of panels that did eventually arrive were not the amount ordered. I was dreading making the call as this was 4.30pm on a Friday afternoon and I needed these panels for the weekend. However, spoke to Natalia who sorted the issue out promptly and professionally and by 7.30am the next day (Sat), the panels arrived. Can't get better service than that. Well done. I love them too, they look great. Will definitely be back and can't recommend DIY Wall Panelling enough.

Ordered item, 1 week later no delivery estimate. Emailed to ask for one, no reply. Will be asking my bank for a refund at this rate.
Updated to add: after seeing my review the company issued me a refund stating this is what I had asked for - if you read my review above, I didn't. I also received a phone call informing me I'd been refunded as per my review and that delivery apparently takes 2 weeks. Why they don't make this clearer in a confirmation email or on the checkout page, I don't know. I did say they didn't have to refund me, they could have just told me when my order was arriving. Didn't particularly appreciate the tone of the call to be honest - otherwise I'd probably have updated to a higher star rating.

I ordered my panels on 5th march and received them on the 12th march,very well packaged and all the panels
were of excellent quality,i emailed natalia to confirm the delivery date and she got back to me a couple of hours later very polite and informative.
Now if your reading the reviews on trust pilot you will see a couple of negative ones which seam very extreme and unfair i dont get why people are so quick to leave rude and negative reviews,i can only speak from my experience which was fantastic,to which i have just ordered some more panels.
Great panels great service.
Thank you.