DLG Auto Services - Aldershot Avis 

404
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TrustScore 4.5 sur 5

4,6

Holder Road, Unit 5, Blackwater Valley Industrial Park, GU12 4PQ Aldershot, England, GB

•

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Lisez les avis des autres

Noté 5 sur 5 étoiles

DLG staff were very professional and courteous. The standard of their work can be highly recommended. The repair to our car was completed in good time and the finish was exceptional. The car had been... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

From the first contact to the last, DLG's drivers, repairers and admins took the stress completely out of the repair part of a nuisance insurance claim. They delivered the courtesy car and our pristi... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Excellent service from start to finish. They called me about half an hour after I reported the accident I’d been involved in to Direct Line, to arrange collection. Explained all that would happen and... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Had a query about a previous repair. Photos were sent yesterday afternoon, this morning Steve called, I managed to drop in & my car is sorted…. And it’s only just gone 9am!! Fabulous professional... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Atelier de réparation automobile

Écrit par l'entreprise

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Coordonnées de contact

  • Holder Road, Unit 5, Blackwater Valley Industrial Park, GU12 4PQ, Aldershot, England, Royaume-Uni

  • 0345 3015087

4,6

Excellent

TrustScore 4.5 sur 5

404 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

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4,6

Tous les avis

(404)

348 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Brilliant repair service

Brilliant repair service. They collected the car, stress-free, work was done so quickly within a week and then car was delivered back by a very friendly man named Konrad who also provided some very helpful advice. Can't fault from start to finish. Thank you

17 mars 2025
Avis spontané
Noté 5 sur 5 étoiles

Made an excellent job of my car…

Made an excellent job of my car following a recent encounter with a deer . All work completed as promised and on time and the car delivered home looking brand new

31 mars 2025
Avis spontané
Noté 5 sur 5 étoiles

Recent repair

From start to finish I was totally kept informed on the repair to my vehicle. From the first contact right up to when the car was delivered back I knew exactly what was happening.

25 mars 2025
Noté 1 sur 5 étoiles

Rude and insensitive delivery driver

Rude and insensitive delivery driver. Complaint not answered. Poor management. Terrible customer service.

3 décembre 2024
Logo de DLG Auto Services - Aldershot

Réponse de DLG Auto Services - Aldershot

We understand your frustration with the recent delivery experience and the lack of response to your complaint. We strive to provide excellent customer service and are disappointed to hear that your expectations were not met. We value your feedback and will use it to improve our processes and ensure a better experience for all customers.

Noté 5 sur 5 étoiles

Real Service

After someone drove into my door in a car park my insurers nominated DLG as repairer. Their initial communication was fast and exact, the next day after the accident in fact. The car was collected from my address when promised with a phone call to announce exact arrival time for collection. There is a web site that DLG use to allow you to check updates which was completed and the car was returned to me three days earlier than anticipated again with text and calls to advise more exact timings. Work was completed as agreed with minimal fuss. Something like this, which wasn't my fault, was a total nuisance but to be fair the organisation of work was relatively hassle free from my perspective.

21 janvier 2025
Avis spontané
Noté 5 sur 5 étoiles

Hi DLG Tiguan

Hi DLG, what a great service you provide, we were very confident that you will deliver the best service from start to finish, no disappointment from us, thank you for looking after our car and us so promptly we would definitely recommend you to our friends and family.
Regards Keith Hutt .

2 janvier 2025
Avis spontané
Noté 5 sur 5 étoiles

Absolutely amazing staff

Absolutely amazing staff. Very polite, friendly and helpful. Always was updated with progress of my car repairs. Car was fixed even earlier than promised. Amazing work.

23 décembre 2024
Noté 5 sur 5 étoiles

Great customer service

DLG Auto Services contacted us shortly after being introduced through Direct Line and collected the car within a day or two. Communication was excellent in terms of reporting the issues with the car, to the prompt repairs and its re delivery in great condition. Very impressed with their level of service.

11 décembre 2024
Avis spontané

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