Excellent from start to finish. Tom, from the Heywood branch, is brilliant and unflappable, literally going out of his way due to road closures, whilst managing to keep to schedules. Super-friendl... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementPilsworth Road, Unit P5, Heywood Distribution Park,, OL10 2TT Heywood, England, GB
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Lisez les avis des autres
Excellent service from beginning to end. I was kept informed about my car all the time it was in the garage. The staff were pleasant and helpful. The repair was done to a high standard and was returne... Voir plus
L'entreprise a répondu
We got our car back today from DLG Auto Services. They did a fantastic job of repairing our car. Every member of the team was friendly and professional. The service was quick and efficient and complet... Voir plus
L'entreprise a répondu
My car was hit by another driver 10 days before Mot due. These guys collected my car and I explained about the time sensitive MOT. Tim said would put a rush on it and my estimated repair changed from... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Coordonnées de contact
Pilsworth Road, Unit P5, Heywood Distribution Park,, OL10 2TT, Heywood, England, Royaume-Uni
- 0345 3031671
4,7
Excellent
353 avis
Demande des avis aux clients
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Absolute brilliant service from picking…
Absolute brilliant service from picking up my car to dropping it. Car looks fantastic. Always able to check on progress of repairs highly recommended.
Thank you DLG
Karen
10 octobre 2024
Avis spontané
Great service
Great service, communication and good workmanship. Nothing at all to fault.
15 octobre 2024
Excellent service friendly mechanic…
Excellent service friendly mechanic well done
16 octobre 2024
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Alan Harvey
A very pleasing experience, keep up to date with repairs and returned on the date forecast.
17 septembre 2024
Réponse de DLG Auto Services - Heywood
Thank you for your kind words. We're delighted to hear that you had a positive experience. We strive to provide excellent service and appreciate your feedback.
Really fantastic experience
Really fantastic experience. I was going on holiday and they made sure the car was returned prior to me going away. Car came back in immaculate condition would definitely rwcommend
17 septembre 2024
Réponse de DLG Auto Services - Heywood
Thank you for your kind words! We're delighted to hear that you had a fantastic experience. We strive to provide excellent service and are glad that our team was able to meet your needs. We appreciate your recommendation and hope to see you again soon.
Excellent service
Excellent service. My car came back like new. Well recommended and work has 5 year guarantee too.
16 septembre 2024
Avis spontané
Réponse de DLG Auto Services - Heywood
We're delighted to hear you were happy with our service. We strive to provide the best possible care for our customers' vehicles, and we're thrilled that you were satisfied with the results. Thank you for your kind words and recommendation.
Best experience
Very reliable ,quick turnover of vehicle and nice work done to our car
10 septembre 2024
Réponse de DLG Auto Services - Heywood
Thank you for your kind words! We're thrilled to hear you were happy with our service. We strive to provide a quick and reliable experience for all our customers, and we're glad we were able to meet your expectations.
Fantastic service
Fantastic service, kept up to date whilst my vehicle was in for repair
10 septembre 2024
Réponse de DLG Auto Services - Heywood
Thank you for your kind words. We're thrilled to hear you were pleased with our service. We strive to keep our customers informed throughout the repair process and appreciate your feedback.
The repair was down in a timely…
The repair was down in a timely fashion.
The Car was returned clean inside and out
3 septembre 2024
Réponse de DLG Auto Services - Heywood
We appreciate your kind words and are glad to hear that you were happy with the repair and the condition of your car upon its return.
Absolutely amazing service!!!
Over the moon with the way this company work !! Collected my Audi as the passenger door was very badly damaged, they kept in contact with me throughout, took one week and delivered my car back to me,, everything was spot on ! Amazing job ! Thank you so much to these wonderful people!!!
31 août 2024
Avis spontané
Réponse de DLG Auto Services - Heywood
Thank you for your kind words and glowing review. We're thrilled to hear you were so pleased with our service. We strive to provide exceptional care for our customers and their vehicles, and we're delighted that you found our communication, repair work, and overall experience to be top-notch. We appreciate your business and your feedback.
Everything went smoothly
Everything went smoothly from start to finish. Vehicle was collected on the arranged day and time. The vehicle was returned
to us on the day and time agreed after a telephone call from DLG Heywood. We are very satisfied with the work that was carried out and the cleanliness of the vehicle on it's return to us.
Thank You
15 août 2024
Réponse de DLG Auto Services - Heywood
We appreciate your kind words and are delighted to hear that you were satisfied with our service. We strive to provide a seamless experience for our customers, and it's rewarding to know we met your expectations. Thank you for choosing us.
Great customer service
The car was collected promptly by a polite friendly driver. We were kept informed of progress. When we contacted the centre we found the staff to be very polite, helpful and informative. The car was very clean when it was returned to us.
20 août 2024
Réponse de DLG Auto Services - Heywood
Thank you for your kind words and positive review. We are thrilled to hear that you had such a positive experience with our service. We strive to provide excellent customer service and are delighted that our team met your expectations. We appreciate your feedback and will continue to work hard to deliver the best possible service to all our customers.
My car is my pride and joy…
My car is my pride and joy even though it’s a few years old. No fault accident to my little mini but DLG made an amazing repair. It’s like brand new and you cannot tell it’s been damaged at all. The lovely people who work there keep you updated and nothing is too much trouble. Excellent service and would definitely recommend them.
20 août 2024
Réponse de DLG Auto Services - Heywood
We are delighted to hear that you were so pleased with the repair work on your Mini. It's wonderful to know that we were able to restore your car to its former glory and that you are happy with the quality of our work. We are also thrilled that you found our team to be helpful and communicative throughout the process. We strive to provide excellent service and appreciate your recommendation.
Excellent customer service
Excellent customer service. Did exactly what they said they would do and when they said they would. Can't fault them.
14 août 2024
Réponse de DLG Auto Services - Heywood
Thank you for your kind words. We're delighted to hear that you were satisfied with our service. We strive to deliver on our promises and appreciate your recognition of our commitment to providing a positive customer experience.
Speedy repair and good communication.
14 août 2024
Réponse de DLG Auto Services - Heywood
We appreciate your kind words and are glad to hear that you were satisfied with the speed and communication of our repair service.
Happy customer
DLG were assigned to me through a third party insurer following damage to my car. Excellent communication throughout; my car was collected from the home address and returned within 2 weeks with no sign of the previous damage. It had also been cleaned and valeted and looked like new again. I was given a full list of the works undertaken plus an advisory on one of the tyres. Exceed my expectations and I would highly recommend. Thanks DLG :)
6 août 2024
Avis spontané
Réponse de DLG Auto Services - Heywood
We are thrilled to hear about your positive experience with our services. We strive to provide exceptional customer service and it's wonderful to know that our team exceeded your expectations. We are committed to delivering high-quality repairs and ensuring customer satisfaction. We appreciate your kind words and recommendation.
Wonderfully efficient process for…
Wonderfully efficient process for collection, repairs and delivery back.
6 août 2024
Réponse de DLG Auto Services - Heywood
We are so glad to hear that you had a positive experience with our collection, repair, and delivery process. We strive to provide our customers with efficient and reliable service, and we're happy to know that we met your expectations.
Réponse de DLG Auto Services - Heywood
Thank you for your kind words. We are pleased to hear that you were satisfied with the quality of our service and communication. We strive to provide our customers with the best possible experience.
Inter Departmental communication skills..
I do not know who held up the repair Churchill's or yourselves but the car we received would not fit my wheelchair in. I knew I could manage 7-10 days without going out but 3 weeks was taking it far for a minor speed she hit our car at.
6 août 2024
Réponse de DLG Auto Services - Heywood
We understand your frustration with the extended repair time. We strive to provide timely service and apologize for the inconvenience this delay caused. We're committed to improving our processes to ensure a smoother experience for our customers.
Job well done highly recommended
Job well done highly recommended - Thank you Ian for making the process easy from start to finish.
6 août 2024
Réponse de DLG Auto Services - Heywood
We appreciate your kind words and are thrilled to hear that you had a positive experience. We strive to make our services as seamless as possible and are glad that Ian was able to assist you throughout the process. Thank you for your recommendation!
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