Excellent from start to finish. Tom, from the Heywood branch, is brilliant and unflappable, literally going out of his way due to road closures, whilst managing to keep to schedules. Super-friendl... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementPilsworth Road, Unit P5, Heywood Distribution Park,, OL10 2TT Heywood, England, GB
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Lisez les avis des autres
Excellent service from beginning to end. I was kept informed about my car all the time it was in the garage. The staff were pleasant and helpful. The repair was done to a high standard and was returne... Voir plus
L'entreprise a répondu
We got our car back today from DLG Auto Services. They did a fantastic job of repairing our car. Every member of the team was friendly and professional. The service was quick and efficient and complet... Voir plus
L'entreprise a répondu
My car was hit by another driver 10 days before Mot due. These guys collected my car and I explained about the time sensitive MOT. Tim said would put a rush on it and my estimated repair changed from... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Coordonnées de contact
Pilsworth Road, Unit P5, Heywood Distribution Park,, OL10 2TT, Heywood, England, Royaume-Uni
- 0345 3031671
4,7
Excellent
353 avis
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Very professional ,
From collecting my Wife’s car to returning it , fully valeted! The service couldn’t have been better, great communication from start to finish.. John Ardern ..Lytham, Lancs.
30 juillet 2024
Réponse de DLG Auto Services - Heywood
We're thrilled to hear about your positive experience! It's wonderful to know that you were happy with the service from start to finish, including the valet. We appreciate your kind words and are glad you had a great experience.
Vehicle repair
Excellent work carried out. Wouldn't know its been in a bump. Good communication as to were the car was up to in the repair process
10 juillet 2024
Réponse de DLG Auto Services - Heywood
We appreciate your kind words and are thrilled to hear you were happy with the work performed on your vehicle. We strive to provide excellent service and communication throughout the repair process.
I was extremely satisfied with the…
I was extremely satisfied with the service. Thank you DLG
23 juillet 2024
Réponse de DLG Auto Services - Heywood
We're delighted to hear you were satisfied with the service. Your feedback is truly appreciated.
Very professional service
Very professional service, completely happy with everything.
23 juillet 2024
Réponse de DLG Auto Services - Heywood
Thank you for your kind words. We're thrilled to hear you were happy with our service. We strive to provide a positive experience for all our customers.
I would have given a zero star if I…
I would have given a zero star if I had the option… my vehicle went into repairs and has come out with other faults. Roof wasn’t repaired properly and now have to take it somewhere else to have the repairs rectified
5 juillet 2024
Réponse de DLG Auto Services - Heywood
We understand your frustration and apologize for the inconvenience caused by the recent repairs. It's disappointing to hear that you aren't happy with the repair work. I have asked the site to look into this for you.
Réponse de DLG Auto Services - Heywood
We appreciate your kind words and are glad to hear you were pleased with our communication and work on your vehicle.
First class service
Excellent service from start to finish.
The car was repaired quickly and the repair work was excellent.
9 juillet 2024
Avis spontané
Superb repair job- looked great.MANY THANKS
Car looked like new when returjhned. Unfortunately the courtesty cars supplied were ynsuitable - so I was without a car for 2-3 weeks and as I can;'t walk far - it was inconvenient. I can't fault the work done on my Skoda Yeti - it looked great when returned.Stadff wwere always courteous and helpful.
10 juillet 2024
Everything was great from beginning to…
Everything was great from beginning to the end Keep yp the good work everyone!!
10 juillet 2024
Great service kept updated on repair…
Great service kept updated on repair car came back nice an clean looks to gave bee polished aswell thank
10 juillet 2024
Direct Line Group Vehicle Repair
DLG in my case were excellent in dealing with my car damage. From start to finish, they kept me informed throughout. Friendly and efficient customer staff.
10 juin 2024
Fantastic experience
I was kept up to date of my repair status throughout and the workmanship was phenomenal
9 mai 2024
Excellent service and repair
Excellent service and repair - kept in the loop from start to finish - staff were nice and the repair was good
26 juin 2024
WOW and I mean WOW WOW
WOW and I mean WOW WOW. If every company in the UK run their company like DLG Autos in Heywood, then we would be world beaters and in a far better place than we are now. I have never known a company to be so amazing in every way. Customer Service is impeccable, duty of care of vehicle, also impeccable. I even had reason to visit the site and witnessed first hand all of this and it also appeared that everyone their enjoys working for them too. Thank you DLG Autos in Heywood for your outstanding care and attention.
28 juin 2024
Avis spontané
Excellent communication
Excellent communication. Great app that kept me updated, very professional and quick. Brilliant job, would recommend to everyone. Well done.
26 juin 2024
I had to have my car repaired after…
I had to have my car repaired after someone reversed into it. This company was chosen by my insurance.
They kept me informed all the way through the process. From picking up the car to delivery back to my house. The repair was amazing, you would never know that it had been damaged or repaired. Michael (I think that was his name) who picked up my car and returned it was lovely. He was very polite and knew what he was doing. He made me feel like my car was in good hands. Cannot fault this company at all!
14 mai 2024
The overall experience was very good
The overall experience was very good. It was good to be able to track the progress of the repair and the projected date of completion. The repair itself was first class and handed back as new.
One small complaint that stopped me giving 5 stars it was returned to me dirty.
29 mai 2024
Best Service and on time delivery
It was a great service and we can keep tracking of our repairs online
29 mai 2024
Excellent quick service
21 mai 2024
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