Excellent from start to finish. Tom, from the Heywood branch, is brilliant and unflappable, literally going out of his way due to road closures, whilst managing to keep to schedules. Super-friendl... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementPilsworth Road, Unit P5, Heywood Distribution Park,, OL10 2TT Heywood, England, GB
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Lisez les avis des autres
Excellent service from beginning to end. I was kept informed about my car all the time it was in the garage. The staff were pleasant and helpful. The repair was done to a high standard and was returne... Voir plus
L'entreprise a répondu
We got our car back today from DLG Auto Services. They did a fantastic job of repairing our car. Every member of the team was friendly and professional. The service was quick and efficient and complet... Voir plus
L'entreprise a répondu
My car was hit by another driver 10 days before Mot due. These guys collected my car and I explained about the time sensitive MOT. Tim said would put a rush on it and my estimated repair changed from... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Coordonnées de contact
Pilsworth Road, Unit P5, Heywood Distribution Park,, OL10 2TT, Heywood, England, Royaume-Uni
- 0345 3031671
4,7
Excellent
353 avis
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Brilliant service
Brilliant. Collected, repaired and delivered back with no fuss whatsoever. A decent courtesy car and they had it delivered back well within a week. I recommend these people highly
23 mai 2024
Avis spontané
Car was picked up when said and…
Car was picked up when said and delivered back after repairs done no problems
8 mai 2024
Very efficient service.
8 mai 2024
Easy to use online
Easy to use online. Call back to organise courtesy car and ours to pick up prompt. Kept informed throughout repair and excellent job. Highly recommended.
8 mai 2024
Outstanding customer service and…
Outstanding customer service and excellent repair to my vehicle. Communication was very good throughout the process and a reasonable courtesy car too. Thank you.
23 avril 2024
Great service from start to finish
Great service from start to finish. Quick turnaround of my vehicle and high quality work done. Would recommend them.
23 avril 2024
Quick and efficient response
Quick and efficient response, regular updates and a brilliant repair
20 mars 2024
First class service from start to…
First class service from start to finish . Very friendly and helpful . Picked up my car left me a curtesy car . Job done on my car 1 week . Excellent job . Would defo recommend these . They have a good set up to cause we visited the garage .
16 avril 2024
Informed me of work required and all…
Informed me of work required and all dents repaired. Excellent 100% job!
10 avril 2024
Great communication and prompt service
26 mars 2024
Excellent and efficient service from…
Excellent and efficient service from start to finish.
23 février 2024
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Poor communication and made more stressful.
My car was hit by another driver 10 days before Mot due. These guys collected my car and I explained about the time sensitive MOT. Tim said would put a rush on it and my estimated repair changed from Monday 4th to the Friday 1st. Great or so I thought,Turns out the wing the needed replacing hadn't even arrived with them till Friday 1st and my car was not ready till the following Thursday so missed the Mot. No call or communication from garage to tell me of the delay. Very poor communication.
19 mars 2024
Réponse de DLG Auto Services - Heywood
We apologise for the inconvenience caused to your vehicle's repair and the missed MOT appointment. We value your feedback and will take immediate steps to improve our communication processes to ensure that our customers are promptly informed of any delays or changes. Thank you for bringing this to our attention, and we hope to serve you better in the future.
Company was faultless..from initial…
Company was faultless..from initial call to booking in and update on my repair,courtesy car was amazing and driver helpful and friendly
Would highly recommend this company to anyone who needs a repair
19 mars 2024
Excellent quality of work done on the…
Excellent quality of work done on the car. Staff friendly and very accomodating.
19 mars 2024
The staff were very helpful
The staff were very helpful. The repair to our car was done quickly. Really pleased with the repair.
19 mars 2024
Absolute nightmare!
Was persuaded to use dlg instead of my normal garage. Absolute nightmare. Ended up coming out with more damage than it went in for! Scratch on my rear bumper, chips in the headlight that has supposedly been repaired, damage to my vinyls, did work that I didn't agree to resetting my ECU and removing one tint instead of none or both, messed up my led spoiler, car covered in dust and not even washed and swirl marks left in the paint job. Shoddy work for the price they have charged and very unprofessional to return a car in this state to a customer. I contacted dlg and they said it's been passed to the workshop controller/ production manager and it went a week with no response/ resolution. How hard is it to ring a customer to apologise and get the car back in to fix the issues? Finally spoke to Nick the production manager and his attitude was appalling. Very rude and unprofessional as well as unhelpful. Had to raise the complaint further to mark turner the site manager who I will say so far has been absolutely brilliant and tried to resolve the issues and if there were more people like him at the garage it would run much better. Never again will I use these
4 mars 2024
Réponse de DLG Auto Services - Heywood
We apologise for the experience you had with our services. We understand how frustrating and disappointing this must be for you.
We take customer satisfaction very seriously and have strict quality control measures in place to prevent such incidents. We appreciate your patience and are glad that you were able to speak with our site manager, Mark who is diligently working towards resolving the issues.
We value your feedback and will use it to improve our processes and services. Rest assured, we are committed to making things right and will do our utmost to rectify the situation.
Thank you for bringing this to our attention.
Réponse de DLG Auto Services - Heywood
Hi, I'm sorry that you aren't happy, please contact the site directly if there are any outstanding issues.
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