Unfortunately I have had to rely on DLG Middlewich in the last couple of weeks, for repairs to my car, following accident. The service from DLG was excellent, from my 1st contact with them, to the re... Voir plus
L'entreprise a répondu
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Amazing company! After someone backing up into my car while stationary 'it happens!' Within no time is was dealt with via my insurance & repaired pefectly! I even got left a lovely note as... Voir plus
L'entreprise a répondu
A woman ran into the back of my car and within an hour Direct line insurance (who DLG motors are a part of) phoned me up and said DLG would collect my car. A few days later they did. I was kept... Voir plus
L'entreprise a répondu
DLG Middlewich seemed to be organised and efficient at first. The issue came once I had the car back. There was an error on the tyre pressure sensor that wasn't there before they had the car, and came... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Coordonnées de contact
Pochin Way 41, CW10 0GY, Middlewich, England, Royaume-Uni
- 0345 3031679
4,7
Excellent
299 avis
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Superb work
My VW went in for bodywork after it was hit by a van. Checked the repair when it was brought back to me and was extremely pleased with the work. It looks like it just came off the production line. Well done DLG.
14 février 2024
Avis spontané
5⭐️ service from start to finish
5⭐️ service from start to finish. Staff were helpful over the ‘phone, explained exactly what was going to happen and guided us through everything. Regular text updates were appreciated. Car has been repaired brilliantly and looks good as new and was left sparkling and cleaning. Thank you so much and no hesitation in recommending you.
12 février 2024
Avis spontané
Great comms
Great comms, quickly sorted my car. Would'nt hesitate to use if they were local to me.
8 février 2024
Car was repaired by DlgAuto services…
Car was repaired by DlgAuto services after being sent there by my insurance company. Repairs were carried out to a high standard very quickly too and with excellent communication at every stage. Staff were courteous and professional. Would recommend without hesitation.
31 janvier 2024
Avis spontané
Excellent service in every way
Excellent service in every way. Can’t fault the service I received. Took all of the worry out of what could have been a very stressful experience! .
8 février 2024
Very easy from start to finish
Very easy from start to finish. Staff very helpful and understanding
31 janvier 2024
Fantastic workmanship
Fantastic workmanship, done on time as arranged. Kept informed by phone throughout the repair. Very impressed.
26 janvier 2024
My car was involved in an accident…
My car was involved in an accident before Christmas, not my fault, my insurance company advised DLG of Middlewich, they were great, repairs done and car had been valeted ,delivered back with care, 5.1.2024 brilliant people
Date of experience: 05 January 2024
2nd review
5 janvier 2024
Outstanding
Very efficient, great communication & excellent job completed, no complaints or issues whatsover.
9 janvier 2024
Happy customer
I was informed regularly on the progress of the vehicles repair
The two hire cars were delivered promptly and met my expectations
17 janvier 2024
Quick turnaround
17 janvier 2024
Always first class service
17 janvier 2024
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Good quality repair, but unclear delivery date
Completed repair and fine quality, but completion date and delivery date not the same (completion Friday, delivery Monday) and this was not explained earlier. Excellent clean and polish though.
17 janvier 2024
Réponse de DLG Auto Services - Middlewich
Sorry to hear you did not have a great customer journey but glad to hear you were happy with the repairs.
5 Stars
Everything was straight forward and the communication was good. My car was returned in a decent time frame and looked great after repairs. Special note to the driver that collected the car and dropped off the hire vehicle, he was very friendly and polite.
15 décembre 2023
A good job very well done
Everyone I dealt with, either by telephone or face to face was polite, knowledgeable and helpful. I was very impressed by the standard of the repair and the valeting prior to returning my car.
19 décembre 2023
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