Unfortunately I have had to rely on DLG Middlewich in the last couple of weeks, for repairs to my car, following accident. The service from DLG was excellent, from my 1st contact with them, to the re... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Amazing company! After someone backing up into my car while stationary 'it happens!' Within no time is was dealt with via my insurance & repaired pefectly! I even got left a lovely note as... Voir plus
L'entreprise a répondu
A woman ran into the back of my car and within an hour Direct line insurance (who DLG motors are a part of) phoned me up and said DLG would collect my car. A few days later they did. I was kept... Voir plus
L'entreprise a répondu
DLG Middlewich seemed to be organised and efficient at first. The issue came once I had the car back. There was an error on the tyre pressure sensor that wasn't there before they had the car, and came... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Coordonnées de contact
Pochin Way 41, CW10 0GY, Middlewich, England, Royaume-Uni
- 0345 3031679
4,7
Excellent
299 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great service fast and efficiant
25 octobre 2023
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
10/10 DLG MIDDLEWICH
Excellent communication , aways kept me up to date with repairs , repair was done professionally, I had LEE HASLAM who was assigned to me with all updates and work (great communication well done lee) would not hesitate to use DLG MIDDLEWICH again & would highly recommend . KEEP UP THE GOOD WORK .
2 octobre 2023
Avis spontané
Réponse de DLG Auto Services - Middlewich
Thank you for sharing your fantastic experience, I have shared your feedback with Lee.
Excellent service and repair
Car picked up, repaired and dropped off with no problems. Great work.
4 octobre 2023
Kept me informed at all stages of the…
Kept me informed at all stages of the repair. Excellent communication and friendly knowledgable staff
4 octobre 2023
Top class servicemn
The service delivered was top class. A lovely gentleman came to collect my car and drop it back. The staff at the depot were also so polite and helpful.
4 octobre 2023
The service was very good
The service was very good. My car was collected and dropped off to my home address. The drivers rang me just before they arrived on both occasions. I'm also very happy with the repair.
25 septembre 2023
Avis spontané
Have this company to repair your car
This company were a pleasure to deal with. They kept to the times they quoted for both collection and re-delivery of our car. The repairs were of excellent quality
15 septembre 2023
Car returned to me with an advisory…
Car returned to me with an advisory warning that front sensors not working. Rang you and was told simply a switch needs pressing. As I’m not a motor mechanic, I have had to take my car to Stoneacres Wrexham. Is it booked in for 13/10/23. If I am charged you will be receiving the invoice 😡
However they have now contacted me, and have sent a mechanic to look at the problem. Now just waiting to hear back. Amazing what a review can do 🙂
Can now say my car is fixed, thanks to the three gentlemen who are sent to sort it out. Am very pleased with the outcome. Thank you DLG
6 septembre 2023
Réponse de DLG Auto Services - Middlewich
Hi, thank you for leaving your review, sorry you did not have a great experience. Your comments have been sent to the Leadership Team at Middlewich and are being investigated they will respond to you directly.
Excellent job and Great customer service
Excellent job completed promptly and easy to contact with almost immediate friendly, professional help. I have no hesitation in recommending DLG auto services
31 août 2023
Great customer service
Great customer service, quick and efficient for accident repair
21 septembre 2023
Wing repair
Car was collected and delivered as promised. A seamless repair, invisible to the naked eye.
14 septembre 2023
Stay away from this garage !!
Stay away from this garage !!
After having 2 doors repaired my car is now leaking in water . They have totally ruined my car.
12 septembre 2023
Avis spontané
Réponse de DLG Auto Services - Middlewich
Hi, thank you for leaving your review, sorry you did not have a great experience. I have spoken to the Site Manager at Middlewich and he has informed me he is in communication with you to investigate and resolve the issues with your vehicle, if you have any further issues please do not hesitate to contact us again.
My experience was extremely pleasant…
My experience was extremely pleasant due to the regular updates by your staff regarding the progress of the repair to my car. Your staff were very helpful and all communication I received were very accurate regarding the date my car would be returned. My car has been restored to its previous beauty! Thank you
5 septembre 2023
Staff very helpful
Staff very helpful, on line via web site helpful, to see progress of repair. We are very pleased with repairs carried out to our car, and
28 août 2023
The car took longer to come back than I…
The car took longer to come back than I was told and there were a few flat spots that had to be polished by someone who came back to finish the job. It was also splattered with polish along the previously damaged side
20 août 2023
Réponse de DLG Auto Services - Middlewich
Hi, thank you for leaving your review, sorry you did not have a great experience. I’ve shared your comments with the site’s manager to improve the customer journey in the future.
Good communication
28 août 2023
Good repair service
good updates on the status, and a good repair to the car, you can't tell where we had our collision, thank you : )
28 août 2023
They pay attention and listen and…
They pay attention and listen and arrange in your best interest. Friendly and professional and just want to get the job done right from the start. It was a really quick turnaround and quality of work top notch in fact I hate saying but I hope if I ever have need in the future it gets passed to them. Amazing service!!!
7 août 2023
Avis spontané
Absolutely brilliant from start to…
Absolutely brilliant from start to finish. Kept you up to date with vehicles progression.
22 août 2023
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.