Once my car was finally delivered to DLG Auto Services in Newbury, I was kept up to date on progress by Simon. He clearly explained the problems and the reason for delays e.g. waiting for parts to ar... Voir plus
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Lisez les avis des autres
Everything was arranged and carried out as planned, professionally and quickly. Pick-up driver, was polite and friendly, texted message kept me updated and informed. Car returned in perfect cond... Voir plus
DLG repaired my Suzuki S Cross after the passenger front was hit by another car. The company emailed and phoned with updates about progress. The quality of repairs to front wing bumper area and trim... Voir plus
What a fantastic job. I had a situation with my vehicle which was pretty traumatic for myself. When I took my car to DLG Auto services I was spoken to and explained how everything was going to happen... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Coordonnées de contact
Arnhem Road 3, RG14 5RU, Newbury, England, Royaume-Uni
- 0345 2463669
4,2
Bien
280 avis
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A very good company to deal with
A very good company to deal with, personnel are efficient and contact you when with updated information
28 juin 2023
Good service
Good service, car came back but had a few issues with the finish, called them and they sent a technician out same day and sorted the problem out, 10/10
28 juin 2023
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Colour of bumper does not fully match…
Colour of bumper does not fully match bodywork ( spraying of bumper has not been blended into bodywork panels). Bumper has not been fitted correctly gap under headlight is over double compared to gap on opposite side headlight.
28 juin 2023
Réponse de DLG Auto Services - Newbury
Hello,
Thank you for taking the time to provide us with your feedback. I'm sorry for any inconvenience caused by the repair not meeting your expectations. I have shared your concerns with the leadership team of the Newbury site. I have requested the team to reach out to you directly. They will be able to address your concerns in depth and provide you with the necessary assistance.
Excellent service
Excellent service with good communication. Work carried out as described. Very easy to deal with.
4 juin 2023
It was seamless
It was seamless, straightforward and the people not only communicated with each other were very flexible throughout.
28 juin 2023
The company kept us informed at all…
The company kept us informed at all times regarding the repairs and we had a replacement vehicle to use.
28 juin 2023
Very quickly done and great job
28 juin 2023
Good prompt service
Good prompt service, had nothing to compare it with because I have never required
Help of this sort but couldn’t fault it in any way,excellent quality of work throughout
28 juin 2023
Lack of communication
19 juin 2023
Réponse de DLG Auto Services - Newbury
Hi Stephen,
Thank you for taking the time to provide us with your valuable feedback. We sincerely apologize for falling short of your expectations in terms of communication. Your comments have been shared with our team at Newbury, and we are committed to improving our service in the future.
Excellent service from DLG auto…
Excellent service from DLG auto Newbury. Quick and efficient service with the work done to a very high standard. They even took my car back in after I got it back and a problem occurred… they took it back in to have a look and turns out it was an unrelated issues to the work previously completed but, they still arranged a hire car for me in the meantime and then returned my car valeted after they’d checked it over. Everyone I spoke to was helpful and efficient. Thank you for talking the stress out of having my vehicle off the road.
20 juin 2023
Avis spontané
Good quick service
Good quick service. Excellent standard of work repair on my car. Steve who dropped car back very friendly and helpful
31 mai 2023
Good communication, decent job
Good communication, car collection very good. Lost one star as repair overran expected completion by one day, then there was nobody to deliver it to me, so I had to get a lift to collect it myself.
The actual repair was not perfect, but much better than most I’ve seen, and quite acceptable for an older high mileage car.
15 mai 2023
Excellent communication.
15 mai 2023
This company was really great with…
This company was really great with their communication. Kept me in the loop the whole time
11 mai 2023
DLG car repair
DLG provided an excellent car repair service from start ( collecting my car and providing a courtesy car) to finish (delivering my car repaired and collecting the courtesy car).
Excellent communications -regular update on progress.
Great job on the repair, very pleased, thankyou.
11 avril 2023
Réponse de DLG Auto Services - Newbury
Lovely review! Thanks the most :)!
AVOID IF POSSIBLE
We would avoid if possible. Our van was sent here to be repaired after someone crashed into it. It came back with new damage on both sides which they had to re-collect and then fix. Not only that, two tools were left on the van. One was a sharp metal object left in the windscreen wiper tray (we didnt spot this for sometime so it could easily have flown up and hit a car in motion) and today we found an LED mechanics light which had been ledft under the bonnet. This again could have dropped down and got caught in the fan belt or worse hot a car. Very sloppy and not apology given.
1 mars 2023
Avis spontané
Réponse de DLG Auto Services - Newbury
Hello ! Thanks for leaving your review. I'm sorry to hear you have not had the best experience. I have passed your comments to the leadership team at our Newbury site for further investigation.
Excellent service from DLG auto…
Excellent service from DLG auto services in repairing our car following an accident. Fast, professional and efficient service. Car repaired to a high standard and work completed in a timely manner. Good communication throughout.
19 avril 2023
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