From 1st contact to delivery of my car returned like new this service was perfect. Updates all the time on progress and work carried out to perfection. Would full recommend this company
L'entreprise a répondu
Établissement
Changer d'établissementUnit D, Brook Industrial Estate, Millbrook Road, BR5 3TX Orpington, Kent, GB
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Lisez les avis des autres
I was very happy with the repair and the friendliness of the staff, who kept me updated. My car was collected on 26/05/2026. I didn't get it back until 10/07/2026, more than six weeks later, as the p... Voir plus
L'entreprise a répondu
From the first point of contact by telephone to the guy who picked up my van and delivered it back and the guys who did the brilliant repairs has been a great experience thank you to all . Will defi... Voir plus
L'entreprise a répondu
Fantastic. Tricky, rear quarter panel and door panel replacement to a fully electric. Repair was completed flawlessly at Orpington and in good time. Was kept advised regularly by phone too and they... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Coordonnées de contact
Unit D, Brook Industrial Estate, Millbrook Road, BR5 3TX, Orpington, Kent, Royaume-Uni
- 0345 3031680
4,6
Excellent
264 avis
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Excellent Service
Excellent service and my car was completed so quickly. I would 100% recommend DLG Auto Services
Thank you for looking after me sooo well
Kay
28 juin 2023
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Repair work
Body repair looks good, however we have an annoying rattle suggesting something has not been tightened up properly.
3rd July update:
Thanks. Actually I took the car back immediately after the repair as the rattle is very obvious. They told me it was the CV joint and sent me on my way. I knew this was not the case. The CV joint issue happens on near or full lock and driving. The new rattle post repair happens driving 5mph in a straight line! Which I explained.
This weekend I managed to get some time and looked under the car myself and I couldn't believe there is a screw missing holding the trim under the bumper, on the side where the noise is. Whether this is my rattling nose or not, it is definitely not right. Anyways, I did ring Dlg and I'm taking it back in the next couple of days. If this is the problem, then that's great, but I'm not sure how it was missed. Let's see. Fingers crossed!
29 juin 2023
Réponse de DLG Auto Services - Orpington
Hello,
Thanks for your feedback. I'm sorry to hear about your concerns. We encourage you to get in touch with our Orpington site so we can look into the rattling noise issue for you.
Excelant service.
3 mai 2023
Great service car came back looking…
Great service car came back looking like new was collected quickly I was informed of the repair every stage of the way very satisfied fantastic communication
25 mai 2023
Excellent paint job
Excellent paint job. Great service - promptly collected & job done quickly- very pleased 😀
25 mai 2023
The company are efficient.
The company are a friendly , efficient. The staff from reception, collection and delivery are so helpful, very friendly and nothing is too much trouble. Keep you up to date at all times.
My car came back pristine, inside and out.
25 avril 2023
Made a stressful situation easier
Made a stressful situation easier and was kept fully informed at all times did what they said they would do and finished repair was excellent would recommend this branch of the company
16 mai 2023
Excellent efficient Service
15 mai 2023
Fantastic speedy service
Fantastic speedy service - I was kept fully updated all the way along and the work was carried out with a very high standard
11 mai 2023
It ends well
I had a crash at the beginning of April. After dealing with my insurance I was referred to DGL auto services They collected my car from my drive on 18th April & left a courtesy car-
My car was ready for collection 2 weeks later (2/05) - great job done -
I enjoy the fact they kept me informed of developments at all time , they were always very polite and helpful. Great work, great services
18 avril 2023
Avis spontané
Very Good Repairs
Generally ok although I did have to send the car back due to the body trim not being aligned correctly but this was dealt with very quickly.
2 mai 2023
Efficient and organised
Attention to detail and interpersonal skills of the people dealing with my enquiries
18 avril 2023
The job was done very good and the care…
The job was done very good and the care cleaned outside and inside,very happy 😊
2 mai 2023
Excellent repair work
Excellent repair to panels and an alloy wheel. I was also compensated because the repair took longer than expected.
2 mai 2023
Could not be improved on
26 avril 2023
It took over a week for my car to be…
It took over a week for my car to be collected for repair. When I had my car returned the low pressure warning came up and I noticed there was some plastic hanging down in the wheel arch of the area they repaired. I have also noticed some paint damage to the roof of my car that was not there before.
25 avril 2023
Réponse de DLG Auto Services - Orpington
Hi, thank you for leaving your review, sorry you did not have a great experience. I’ve shared your comments with the site’s manager to improve the customer journey in the future.
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