From 1st contact to delivery of my car returned like new this service was perfect. Updates all the time on progress and work carried out to perfection. Would full recommend this company
L'entreprise a répondu
Établissement
Changer d'établissementUnit D, Brook Industrial Estate, Millbrook Road, BR5 3TX Orpington, Kent, GB
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Lisez les avis des autres
I was very happy with the repair and the friendliness of the staff, who kept me updated. My car was collected on 26/05/2026. I didn't get it back until 10/07/2026, more than six weeks later, as the p... Voir plus
L'entreprise a répondu
From the first point of contact by telephone to the guy who picked up my van and delivered it back and the guys who did the brilliant repairs has been a great experience thank you to all . Will defi... Voir plus
L'entreprise a répondu
Fantastic. Tricky, rear quarter panel and door panel replacement to a fully electric. Repair was completed flawlessly at Orpington and in good time. Was kept advised regularly by phone too and they... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Coordonnées de contact
Unit D, Brook Industrial Estate, Millbrook Road, BR5 3TX, Orpington, Kent, Royaume-Uni
- 0345 3031680
4,6
Excellent
264 avis
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Excellent service
Excellent service. Professional staff. I would definitely use this seo again .
28 août 2023
Great Job
Extremely efficient kept me informed throughout and were spot on with their timescale. Made a great job of repairs
22 août 2023
Excellent service
Repair arranged quickly, car collected on time and returned as agreed
Great service
14 août 2023
They handled the work on my car…
They handled the work on my car promptly and professionally, keeping me fully up to date the entire way through the process. I thoroughly recommend them
8 août 2023
Fantastic service from start to finish…
Fantastic service from start to finish at the Orpington garage.
Speedy turnaround, polite staff and very efficient. My car came back looking best it’s looked for ages!
Spotlessly clean and you’d never have known that I’d hit a parked car!!
They even repaired another little dig on the other side of the bumper which wasn’t in their job spec.
Many thanks for keeping me on the road. 10/10 👍🏻
10 août 2023
Avis spontané
Excellent quality workmanship
Excellent quality workmanship, good communication, prompt service.
25 juillet 2023
Door to door technical help and…
Door to door technical help and service. Great communication and updates . Michael was super !
19 juillet 2023
Very efficient
Very efficient, great communication, very welcoming and sticked to given deadlines.
25 juillet 2023
Very pleased great service with the work done
Very pleased with the work done.
Professional and Friendly staffs
19 juillet 2023
Quality of the repair and service
11 juillet 2023
A very good result.
They were prompt in viewing my damaged car and did a comprehensive examination. I was kept updated on progress of repairs even though they overran the anticipated completion date by two days. When it was delivered back to me I was very satisfied with their finished work. A very good job.
11 juillet 2023
Steve and the team were absolutely…
Steve and the team were absolutely amazing!!
I had work done here a few years back and had nothing but issues my car kept coming back to me with more damage than it went in with give them their due they did repair all damages but it was a lot of unnecessary hassle however since Steve has taken over you can notice a massive improvement. Due a hit and run in a local carpark I had to return to have my bumper and headlight replaced obviously with a previous bad experience I expressed to Steve my concerns but Steve and the whole team went the extra mile to make sure my car was in very safe hands which it truly was. The fitting was done to complete spec which I really appreciate the grills were clipped back properly.. the spray job it’s self was brilliant paint matched correctly with a nice and smooth finish.. the hand over was done very professionally.. all the ladies in the reception were always very helpful and polite.. thank you so much for changing my negative passed experience into an extremely positive one.. obviously I do not hope to see you again I mean that in the nicest possible way 🙂
11 juillet 2023
My car
My car was collected on time and returned on time. It looks brand new. Great job.
11 juillet 2023
Fast friendly service
Car picked up and dropped off again. Fast service, had the car back in 3 days fully fixed cleaned and hovered :)
6 juillet 2023
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Not the best experience
Not the best experience. Had to take car back in a second time because repair wasn't done satisfactorily. Everything took forever, communication and update was near absent
28 juin 2023
Réponse de DLG Auto Services - Orpington
Hello,
Thank you for taking the time to provide your feedback. We sincerely apologize for any dissatisfaction you may have experienced during your recent interaction with us. Your comments have been shared with the Orpington site, and we will use them as a learning opportunity to prevent similar situations from occurring in the future.
Excellent service overall
Excellent service overall. Friendly staff who showed genuine interest and concern for my loss of my car.
28 juin 2023
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