Really pleased with the service from Guy. He was genuinely helpful and made the whole process of purchasing my business card machine really straightforward. He took the time to explain everything... Voir plus
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Lisez les avis des autres
We needed an additional card machine and I am grateful for a quick response and service from DNA payments. Samina and Guy , both were amazing in the support they provided to ensure the whole process... Voir plus
L'entreprise a répondu
Really helpful service from DNA Payments. I spoke with Doug, who was extremely friendly, professional and helpful throughout the call. He took the time to listen to my Questions, explained everythin... Voir plus
L'entreprise a répondu
Nicola, the inital rep that cane in had a lobely manner and was well informed helping me make the decision to move. Then both representatives were great during set up. Dougie and Leah were both polite... Voir plus
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À propos de l'entreprise
À propos de DNA Payments
Écrit par l'entreprise
Pioneering payment solutions powering businesses to thrive
At DNA Payments Group, we're committed to finding you the ideal Payment Solution.
Founded in 2018, we're one of the largest independent, fully vertically integrated omnichannel payments companies in the UK and EU.
Our eight companies (and counting) include DNA Payments, 123Send, Optomany, Active Payments, EFT Solutions, Kwalitas, FPMS, Card Cutters and Zash.
DNA Payments currently processes over £900m a month and has over 100k terminals servicing over 65k customers across UK and EU.
To learn more visit our website dnapayments.com
At DNA Payments Group, we're committed to finding you the ideal Payment Solution.
Founded in 2018, we're one of the largest independent, fully vertically integrated omnichannel payments companies in the UK and EU.
Our eight companies (and counting) include DNA Payments, 123Send, Optomany, Active Payments, EFT Solutions, Kwalitas, FPMS, Card Cutters and Zash.
DNA Payments currently processes over £900m a month and has over 100k terminals servicing over 65k customers across UK and EU.
To learn more visit our website dnapayments.com
Coordonnées de contact
10 Lower Grosvenor Place,, SW1W 0EN, London, Royaume-Uni
- 0208 102 8100
- support@dnapaymentsgroup.com
- dnapayments.com
4,9
Excellent
2 k avis
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A répondu à 100 % de ses avis négatifs
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Réponse de DNA Payments
Hi Hebtom
That's great news, and thanks very much for letting us know about our amazing APP! We're delighted to have provided this for you.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
When I had a collapse of our internet…
When I had a collapse of our internet which was driving one of our PDQ machines your technician smoothly guided me through converting that machine to accept G4 airwave connection. Was particularly worried as it was a Bank Holiday weekend & very busy. Whole process took just minutes probably 15 from picking up phone. Brilliant!
24 mai 2026
Réponse de DNA Payments
Hi Peter,
That's great news, and thanks very much for letting us know about how helpful our team has been! We're delighted to have helped you with your internet issue.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Ibrahim helped resolve the issues I had…
Ibrahim helped resolve the issues I had with my card terminals he was patient and helpful and over the phone he helped me solve the issues and get up and running.
22 mai 2026
Avis spontané
Réponse de DNA Payments
Hi Jo
That's great news, and thanks very much for letting us know about how helpful Ibrahim has been! We're delighted to have helped you.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Réponse de DNA Payments
Hi Jessica
That's great news, and thanks very much for letting us know! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Smooth Transition
The whole transition process has been very smooth. Great company to work with, Douglas was very helpful with the set up and explained everything very clearly.
19 mai 2026
Réponse de DNA Payments
Hi Karen
That's great news, and thanks very much for letting us know about Douglas! We're delighted to have helped you with your setup. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Helpful and efficient
Jamie was very helpful and friendly, made the updates process very easy
19 mai 2026
Avis spontané
Réponse de DNA Payments
Hi Karen
That's great news, and thanks very much for letting us know about Jamie! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Very helpful
Guy was really helpful and very friendly helping me set up my card machine. The app looks nice and easy to use. Rob also came out to show me the dashboard so overall very happy with the service I’ve received.
22 mai 2026
Réponse de DNA Payments
Hi Kate
That's great news, and thanks very much for letting us know about Guy! We're delighted to have helped you with your setup. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Réponse de DNA Payments
Hi Natalie,
That's great news, and thanks very much for letting us know about Douglas and how clear and concise he was!
We're delighted to have helped you with your new card machine setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Réponse de DNA Payments
Hi Ramyar,
That's great news, and thanks very much for letting us know about Ameena and the great customer service she provided!
We're delighted to have helped you with your new card machine setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Don't go anywhere else for a card payment machine
Spoke to Samina in the sales team and arranged the payment machine very easily,It arrived within 3 days,Guy from activation team phoned and talked me through set up which is very simple to understand, Would definitely recommend DNA payments to anybody wanting a card payment machine
20 mai 2026
Réponse de DNA Payments
Hi Gary,
That's great news, and thanks very much for letting us know about Samina & Guy! We're delighted to have helped you with your new card machine setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Douglas was very helpful and kind
Douglas was very helpful and kind. Thank you for all support.
20 mai 2026
Réponse de DNA Payments
Hi Howes Motors,
That's great news, and thanks very much for letting us know about Douglas and how helpful they were! We're delighted to have helped you with your new card machine setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Great onboarding process led by Joanne
Great onboarding process led by Joanne, fast response to complete the process.
18 mai 2026
Avis spontané
Réponse de DNA Payments
Hi Mohammed,
That's great news, and thanks very much for letting us know about Joanne and how helpful she was! We're delighted to have helped you with your new card machine setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
DONT USE….Decided to leave DNA and they…
DONT USE….Decided to leave DNA and they literally cut our contract within one hour of my email whilst I was under the impression I had to give 30 days contract…
Not able to answer any questions when phoning customer support and emails ignored…
Please think twice before taking a contract out with them
18 mai 2026
Avis spontané
Réponse de DNA Payments
Hi J A Court
Thanks for getting in touch with us about your account closure and any customer support issues you may have had. I've sent you a request for further information via Trustpilot for more details, such as your business name, and contact details so we can find your account and pick up your case.
Once we have some more details from you we can investigate further. Alternatively, you can contact us at 0208 102 8100 or support@dnapaymentsgroup.com.
Kindest regards,
DNA Payments Complaints Team
Andy was very prompt with calling us to…
Andy was very prompt with calling us to setup the new machines and knowledegable and patient when instructing us with all the functions.
19 mai 2026
Réponse de DNA Payments
Hi Mark,
That's great news, and thanks very much for letting us know about Andy and how knowledgeable and patient he was! We're delighted to have helped you with your new card machine setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Réponse de DNA Payments
Hi Martin
That's great news, and thanks very much for letting us know about our team! We're delighted to have helped you.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Paula was really helpful was a very…
Paula was really helpful was a very quick and easy setup, and explained every thing perfectly
18 mai 2026
Avis spontané
Réponse de DNA Payments
Hi Daniel,
That's great news, and thanks very much for letting us know about Paula and how helpful she was! We're delighted to have helped you with your new card machine setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Spoke to a lovely gentleman called Guy…
Spoke to a lovely gentleman called Guy who was calm and really took the time to help me set the machine up and help to solve a problem
18 mai 2026
Réponse de DNA Payments
Hi Becky,
That's great news, and thanks very much for letting us know about Guy and how helpful they were! We're delighted to have helped you with your new card machine setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
We strongly advise businesses to avoid…
We strongly advise businesses to avoid using DNA Payments due to our extremely disappointing experience.
We signed up with DNA Payments and processed two customer payments on 6th May 2026 for £50.97 and £33.98. As per our Merchant Agreement, the settlement was supposed to be deposited into our business bank account on 7th May 2026. However, the funds were never received.
On 8th May 2026, we received an email from Jo McCarthy, Transaction Monitoring Analyst at DNA Payments, requesting additional information regarding the transactions. We fully cooperated and promptly provided all requested documents, including Royal Mail tracking information, proof of delivery, and customer sales invoices.
Despite submitting everything requested, on 13th May 2026 we received another email stating that our merchant services would be terminated effective 13th July 2026. Shockingly, DNA Payments still failed to explain why our settlement funds were withheld.
We contacted their customer service department multiple times, including three calls on Friday and two additional follow-up calls afterwards. Every time we were told someone would get back to us regarding our missing settlement payments, but no one ever responded.
This level of service is completely unacceptable. Businesses rely on payment processors to honour their Merchant Agreements and release legitimate settlements on time. Instead, we experienced withheld funds, poor communication, and no resolution despite providing all requested evidence.
As a result, we at AROMA MAGIC LTD have filed a formal complaint with the FCA regarding what we believe to be fraudulent and unfair business practices. We are also preparing legal action against DNA Payments for failing to honour the signed Merchant Agreement.
Businesses should think very carefully before trusting DNA Payments with their transactions.
18 mai 2026
Avis spontané
Réponse de DNA Payments
Hi Aman
Thanks for getting in touch with us about your held funds and account closure issues you may have had. I've now raised a case for you and will be in touch via the details we hold for your account and will endeavour to resolve this for you.
If you need anything in the mean time, you can contact us at 0208 102 8100 or support@dnapaymentsgroup.com.
Kindest regards,
DNA Payments Complaints Team
Réponse de DNA Payments
Hi Sreejith,
That's great news, and thanks very much for letting us know about Guy and how helpful they were! We're delighted to have helped you with your new card machine setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Great service
Olu assisted me today and was very helpful and thorough and went above and beyond to get me an answer to my enquiry. Great service.
15 mai 2026
Avis spontané
Réponse de DNA Payments
Hi Zamir
That's great news, and thanks very much for letting us know about Olu and how helpful he was! We're delighted to have helped you.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
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