Really pleased with the service from Guy. He was genuinely helpful and made the whole process of purchasing my business card machine really straightforward. He took the time to explain everything... Voir plus
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Lisez les avis des autres
We needed an additional card machine and I am grateful for a quick response and service from DNA payments. Samina and Guy , both were amazing in the support they provided to ensure the whole process... Voir plus
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Really helpful service from DNA Payments. I spoke with Doug, who was extremely friendly, professional and helpful throughout the call. He took the time to listen to my Questions, explained everythin... Voir plus
L'entreprise a répondu
Nicola, the inital rep that cane in had a lobely manner and was well informed helping me make the decision to move. Then both representatives were great during set up. Dougie and Leah were both polite... Voir plus
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À propos de l'entreprise
À propos de DNA Payments
Écrit par l'entreprise
Pioneering payment solutions powering businesses to thrive
At DNA Payments Group, we're committed to finding you the ideal Payment Solution.
Founded in 2018, we're one of the largest independent, fully vertically integrated omnichannel payments companies in the UK and EU.
Our eight companies (and counting) include DNA Payments, 123Send, Optomany, Active Payments, EFT Solutions, Kwalitas, FPMS, Card Cutters and Zash.
DNA Payments currently processes over £900m a month and has over 100k terminals servicing over 65k customers across UK and EU.
To learn more visit our website dnapayments.com
At DNA Payments Group, we're committed to finding you the ideal Payment Solution.
Founded in 2018, we're one of the largest independent, fully vertically integrated omnichannel payments companies in the UK and EU.
Our eight companies (and counting) include DNA Payments, 123Send, Optomany, Active Payments, EFT Solutions, Kwalitas, FPMS, Card Cutters and Zash.
DNA Payments currently processes over £900m a month and has over 100k terminals servicing over 65k customers across UK and EU.
To learn more visit our website dnapayments.com
Coordonnées de contact
10 Lower Grosvenor Place,, SW1W 0EN, London, Royaume-Uni
- 0208 102 8100
- support@dnapaymentsgroup.com
- dnapayments.com
4,9
Excellent
2 k avis
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A répondu à 100 % de ses avis négatifs
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Excellent communication
Excellent communication, guided me through the platform step by step.
9 juin 2026
Avis spontané
Réponse de DNA Payments
Hi Shahidul
That's great news, and thanks very much for letting us know about how helpful our team were. We're delighted to have helped you.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Great Customer Service
Always helpful and great that they check in on you to see how you are doing and if there is anything you need.
9 juin 2026
Réponse de DNA Payments
Hi Louisa
That's great news, and thanks very much for letting us know We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Very easy onboarding with excellent…
Very easy onboarding with excellent guidance from Samina and Guy
8 juin 2026
Avis spontané
Réponse de DNA Payments
Hi Jesse
That's great news, and thanks very much for letting us know about Samina & Guy and their excellent guidance! We're delighted to have helped you with your Pay By Link. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Phone call with Guy
My phone call was with Guy, and he was absolutely brilliant. It was a pleasure speaking with him as he was very easy to talk to, and made me laugh! Perfect customer service.
5 juin 2026
Réponse de DNA Payments
Hi Nikhita
That's great news, and thanks very much for letting us know about Guy and how brilliant he was! We're delighted to have helped you with your ne account set up.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Dougie friendly efficient and…
Dougie friendly efficient and knowledgeable making activation easy.
5 juin 2026
Réponse de DNA Payments
Hi Darren,
That's great news, and thanks very much for letting us know about Dougie and how friendly he is! We're delighted to have helped you with your new card machine set up.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Very good service
The service I received when purchasing a card machine was excellent from start to finish.
Joanne is the sales team explained everything to me and the options available, She also helped me with the application form.
When I received the machine Dougie was on the phone straight away to explain the set up and how to use it.
The whole process from initial enquiry to deliveryand set up was completed in 5 days.
The only negative related to the referral payment because I made the initial enquiry using an online form, rather than getting my friend to give DNA payments my details for them to contact me. This meant that he missed out on the payment even though without his information I wouldn't have known about DNA Payments.
2 juin 2026
Réponse de DNA Payments
Hi Susan,
That's great news, and thanks very much for letting us know about Dougie and Joanne! We're delighted to have helped you with your new account set up.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Réponse de DNA Payments
Hi Mahdi
That's great news, and thanks very much for letting us know about Amina! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Brilliant service from Amina Begum
4 juin 2026
Réponse de DNA Payments
Hi Mathew,
That's great news, and thanks very much for letting us know about Amina! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Really good Andy was very helpful!!
3 juin 2026
Réponse de DNA Payments
Hi Suvetha,
That's great news, and thanks very much for letting us know about Andy! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
DOUG WAS VERY HELPFUL AND INFORMATIVE
DOUG WAS VERY HELPFUL AND INFORMATIVE, CONFIDENCE IN USING THE NEW C/C MACHINE/SOFTWARE
3 juin 2026
Réponse de DNA Payments
Hi Mark,
That's great news, and thanks very much for letting us know about Doug! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Réponse de DNA Payments
Hi James
That's great news, and thanks very much for letting us know about Amina and how helpful she was! We're delighted to have helped you with your new card machine setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Set up was simple and easy thanks to…
Set up was simple and easy thanks to Andy's clear instructions, he was very helpful and knowledgeable and answered all my questions thoroughly.
2 juin 2026
Réponse de DNA Payments
Hi Heather
That's great news, and thanks very much for letting us know about Andy and how helpful he was!
We're delighted to have helped you with your setup. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Excellent support from Guy
Excellent support from Guy! He was incredibly helpful on the phone and walked me through the entire setup process for my card payment machine. He made everything clear, simple, and stress-free. Fantastic customer service—thank you, Guy!
1 juin 2026
Réponse de DNA Payments
Hi Automart Bolton
That's great news, and thanks very much for letting us know about Guy and how helpful he was!
We're delighted to have helped you with your setup. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Fantastic customer service from Amina…
Fantastic customer service from Amina very informative and patient with the whole process of setting up the new card machine. Thank you
29 mai 2026
Réponse de DNA Payments
Hi Peter
That's great news, and thanks very much for letting us know about Amina! We're delighted to have helped you with your new card machine setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Setting up the new machines was made…
Setting up the new machines was made easy as she explained everything to me stage by stage.
Very helpful and pleasant
28 mai 2026
Réponse de DNA Payments
Hi Rachel,
That's great news, and thanks very much for letting us know about our team and how helpful they are! We're delighted to have helped you with your card machine setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Dougie was absolutely brilliant he…
Dougie was absolutely brilliant he helped this old codger through every step of the way, so clear and so concise, thank you so much Dougie
28 mai 2026
Réponse de DNA Payments
Hi Vince,
That's great news, and thanks very much for letting us know about Dougie and how helpful he is! We're delighted to have helped you with your card machine setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Amina was very helpful with setting up…
Amina was very helpful with setting up our DNA Payments card machine. She made the whole process easy and straightforward, and was always friendly and supportive throughout. Really appreciate her help — highly recommended!
28 mai 2026
Réponse de DNA Payments
Hi Abdullah,
That's great news, and thanks very much for letting us know about Am1na and the great customer service she provided!
We're delighted to have helped you with your new card machine setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Thank you Amina!
Thank you Amina for helping me navigate the pay by link and also showing me around the dashboard!
Great customer service!
28 mai 2026
Réponse de DNA Payments
Hi Stephen,
That's great news, and thanks very much for letting us know about Am1na and the great customer service she provided!
We're delighted to have helped you with your new pay by link setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Douglas was very helpful and…
Douglas was very helpful and professional helped set up the terminal very knowledgeable
28 mai 2026
Réponse de DNA Payments
Hi Sandra,
That's great news, and thanks very much for letting us know about Douglas and how helpful he is! We're delighted to have helped you with your card machine setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Réponse de DNA Payments
Hi Hebtom
That's great news, and thanks very much for letting us know about our amazing APP! We're delighted to have provided this for you.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
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