Really pleased with the service from Guy. He was genuinely helpful and made the whole process of purchasing my business card machine really straightforward. He took the time to explain everything... Voir plus
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Lisez les avis des autres
We needed an additional card machine and I am grateful for a quick response and service from DNA payments. Samina and Guy , both were amazing in the support they provided to ensure the whole process... Voir plus
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Really helpful service from DNA Payments. I spoke with Doug, who was extremely friendly, professional and helpful throughout the call. He took the time to listen to my Questions, explained everythin... Voir plus
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Nicola, the inital rep that cane in had a lobely manner and was well informed helping me make the decision to move. Then both representatives were great during set up. Dougie and Leah were both polite... Voir plus
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À propos de l'entreprise
À propos de DNA Payments
Écrit par l'entreprise
Pioneering payment solutions powering businesses to thrive
At DNA Payments Group, we're committed to finding you the ideal Payment Solution.
Founded in 2018, we're one of the largest independent, fully vertically integrated omnichannel payments companies in the UK and EU.
Our eight companies (and counting) include DNA Payments, 123Send, Optomany, Active Payments, EFT Solutions, Kwalitas, FPMS, Card Cutters and Zash.
DNA Payments currently processes over £900m a month and has over 100k terminals servicing over 65k customers across UK and EU.
To learn more visit our website dnapayments.com
At DNA Payments Group, we're committed to finding you the ideal Payment Solution.
Founded in 2018, we're one of the largest independent, fully vertically integrated omnichannel payments companies in the UK and EU.
Our eight companies (and counting) include DNA Payments, 123Send, Optomany, Active Payments, EFT Solutions, Kwalitas, FPMS, Card Cutters and Zash.
DNA Payments currently processes over £900m a month and has over 100k terminals servicing over 65k customers across UK and EU.
To learn more visit our website dnapayments.com
Coordonnées de contact
10 Lower Grosvenor Place,, SW1W 0EN, London, Royaume-Uni
- 0208 102 8100
- support@dnapaymentsgroup.com
- dnapayments.com
4,9
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
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Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
We had a technical problem with our…
We had a technical problem with our credit card terminal which was resolved by the Enterprise Client Services agent very satisfactorily
16 juin 2026
Avis spontané
Réponse de DNA Payments
Hi Jane,
That's great news, and thanks very much for letting us know about the service provided by our customer service agent! We're delighted to have helped you with your query.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Tried the online chat and it was…
Tried the online chat and it was useless. After that I called and spoke to Ibrahim and he took me patiently through the steps needed. Issue sorted and I am happy. Thanks to Ibrahim!
18 juin 2026
Avis spontané
Réponse de DNA Payments
Hi Richard,
That's great news, and thanks very much for letting us know about the patient service provided by Ibrahim! We're delighted to have helped you with your query.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Réponse de DNA Payments
Good afternoon Edward,
That's great news, and thanks very much for letting us know about the helpful service provided by our customer service agent! We're delighted to have helped you with your query.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
excellent customer service from…
excellent customer service from Douglas. very helpful and knowledgable
18 juin 2026
Réponse de DNA Payments
Hi Charmaine,
That's great news, and thanks very much for letting us know about Douglas and how helpful and knowledgeable he is! We're delighted to have helped you with your new card machine set up.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Réponse de DNA Payments
Good morning Atif
That's great news, and thanks very much for letting us know about the good service provided by our customer service agent! We're delighted to have helped you with your query.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
It’s very helpful and quick service
It’s very helpful and quick service
Thank you Mr Andy
17 juin 2026
Réponse de DNA Payments
Hi Mr Anwer
That's great news, and thanks very much for letting us know about the helpful and quick service Andy provided! We're delighted to have helped you with your account setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Réponse de DNA Payments
Hi Paul
That's great news, and thanks very much for letting us know about good service Guy provided! We're delighted to have helped you with your account setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
In all the communications with your…
In all the communications with your company the staff have been excellent. They are extremely knowledgeable and well-trained; friendly and helpful. Amina helped us to set up the POS which was easy and straightforward. There was a question regarding a payment button on invoices and this was passed to another member of staff. Hoping for a long and fruitful partnership.
12 juin 2026
Réponse de DNA Payments
Hi Pennie,
That's great news, and thanks very much for letting us know about how friendly and knowledgeable Amina and our team have been! We're delighted to have helped you with your account setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Easy setup and good guidance from Amina.
16 juin 2026
Réponse de DNA Payments
Hi Khalid,
That's great news, and thanks very much for letting us know about Amina and how helpful she was! We're delighted to have helped you with your new account setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Dna payments mrs amina
The lady amina was very helpful
And went step by step
Very nice experience
Very helpful and understanding
16 juin 2026
Réponse de DNA Payments
Hi Nazir,
That's great news, and thanks very much for letting us know about Amina and how helpful she is! We're delighted to have helped you with your card machine setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Guy and Samina
Guy and Samina, what a team, helpful, professional, knowledgeable, thanks for all your help, very much appreciated.
15 juin 2026
Avis spontané
Réponse de DNA Payments
Hi H E
That's great news, and thanks very much for letting us know about Samina and Guy and how helpful and knowledgeable they are! We're delighted to have helped you with your account setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Outstanding customer service from Guy
I have been a DNA Payments customer for around two years, and I wanted to leave a special mention for Guy.
When I first signed up, Guy took the time to patiently explain how the system worked and guided me through everything step by step. As someone who was new to the platform, I really appreciated his calm, friendly, and genuine approach.
Today, two years later, I happened to speak with Guy again regarding Pay by Link, and he was just as professional, polite, and helpful as he was on day one. He explained everything clearly and made the process very easy to understand.
It’s rare to find customer service that remains consistently excellent over such a long period. Guy is a real credit to DNA Payments, and I would like to thank him for his continued support.
Highly recommended. ⭐⭐⭐⭐⭐
15 juin 2026
Réponse de DNA Payments
Hi An Tran
That's great news, and thanks very much for letting us know about Guy and how patient and friendly they are! We're delighted to have helped you with your Pay By Link setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Samina and guy were brilliant at their…
Samina and guy were brilliant at their job. Very happy to help and knew all the answers. Pay rises needed x
15 juin 2026
Réponse de DNA Payments
Hi Jo
That's great news, and thanks very much for letting us know about Samina and Guy and how brilliant they are! We're delighted to have helped you with your account setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Réponse de DNA Payments
Hi Sukhpal,
That's great news, and thanks very much for letting us know about the good service provided by our team! We're delighted to have helped you with your account setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Amina guided me through set up…
Amina guided me through set up professionally and courteously. Excellent service and a mention to Rocky who expedited things so I could be ready for Royal Ascot.
15 juin 2026
Réponse de DNA Payments
Hi Julian,
That's great news, and thanks very much for letting us know about Amina and Rocky! We're delighted to have helped you with your additional card terminal setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Advisor was helpful and understood my…
Advisor was helpful and understood my concerns. Dealt with well and pleased with the outcome
13 juin 2026
Réponse de DNA Payments
Hi Ken,
That's great news, and thanks very much for letting us know about how helpful our team has been! We're delighted to have helped you with your transaction query.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Andy was brilliant and got everything…
Andy was brilliant and got everything sorted in setting up, all issues were resolved promptly
11 juin 2026
Réponse de DNA Payments
Hi SR Tyres Hub
That's great news, and thanks very much for letting us know about Andy and how briliant he is! We're delighted to have helped you with your setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Brilliant guy was extremely good 👍
Brilliant
Guy the person who helped was amazing and very helpful
11 juin 2026
Réponse de DNA Payments
Hi Stuart
That's great news, and thanks very much for letting us know about Guy and how amazing and helpful he is! We're delighted to have helped you with your setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
We use DNA payments for both of our…
We use DNA payments for both of our businesses and everything is always done extremely smoothly. Guy is brilliant with getting everything up and running quickly.
11 juin 2026
Réponse de DNA Payments
Hi Moe
That's great news, and thanks very much for letting us know about Guy and how brilliant he is! We're delighted to have helped you with your setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Friendly and helpful service
Jason and Guy were really helpful getting us set up quickly. Very friendly service.
Payments come in next day.
Payment links are easy to set up and send to customers.
2 juin 2026
Réponse de DNA Payments
Hi Hayley
That's great news, and thanks very much for letting us know about Jason & Guy! We're delighted to have helped you with your setup. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
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