Really pleased with the service from Guy. He was genuinely helpful and made the whole process of purchasing my business card machine really straightforward. He took the time to explain everything... Voir plus
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We needed an additional card machine and I am grateful for a quick response and service from DNA payments. Samina and Guy , both were amazing in the support they provided to ensure the whole process... Voir plus
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Really helpful service from DNA Payments. I spoke with Doug, who was extremely friendly, professional and helpful throughout the call. He took the time to listen to my Questions, explained everythin... Voir plus
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Nicola, the inital rep that cane in had a lobely manner and was well informed helping me make the decision to move. Then both representatives were great during set up. Dougie and Leah were both polite... Voir plus
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À propos de l'entreprise
À propos de DNA Payments
Écrit par l'entreprise
Pioneering payment solutions powering businesses to thrive
At DNA Payments Group, we're committed to finding you the ideal Payment Solution.
Founded in 2018, we're one of the largest independent, fully vertically integrated omnichannel payments companies in the UK and EU.
Our eight companies (and counting) include DNA Payments, 123Send, Optomany, Active Payments, EFT Solutions, Kwalitas, FPMS, Card Cutters and Zash.
DNA Payments currently processes over £900m a month and has over 100k terminals servicing over 65k customers across UK and EU.
To learn more visit our website dnapayments.com
At DNA Payments Group, we're committed to finding you the ideal Payment Solution.
Founded in 2018, we're one of the largest independent, fully vertically integrated omnichannel payments companies in the UK and EU.
Our eight companies (and counting) include DNA Payments, 123Send, Optomany, Active Payments, EFT Solutions, Kwalitas, FPMS, Card Cutters and Zash.
DNA Payments currently processes over £900m a month and has over 100k terminals servicing over 65k customers across UK and EU.
To learn more visit our website dnapayments.com
Coordonnées de contact
10 Lower Grosvenor Place,, SW1W 0EN, London, Royaume-Uni
- 0208 102 8100
- support@dnapaymentsgroup.com
- dnapayments.com
4,9
Excellent
2 k avis
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very simple to use great…
very simple to use great portal,expertly explained by Douglas who was a real pleasure to deal with.
7 juillet 2026
Réponse de DNA Payments
Hi Allan,
That's great news, and thanks very much for taking the time to leave us a review and for letting us know about the helpful customer service received from Douglas.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Professional, Helpful & Knowledgable
Was visited by James to see what he could offer in terms of switching provider. He was professional, helpful and knowledgable.
After signing up I was contacted by Guy on the activations team who talked me through the setup of all my terminals/platforms. Again, Guy was prefessional, patient, helpful and knowledgable
1 juillet 2026
Réponse de DNA Payments
Hi House Of Argyll
That's great news, and thanks very much for letting us know about the helpful and patient customer service from Guy and James! We're delighted to have helped you with your card machine setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Ameena was very patient and helpful
3 juillet 2026
Réponse de DNA Payments
Hi Mrs Ross,
That's great news, and thanks very much for letting us know about how helpful and patient Amina was! We're delighted to have helped you with your card machine setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Réponse de DNA Payments
Hi John,
That's great news, and thanks very much for letting us know about the easy to use service! We're delighted to have helped you with your card machine setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Excellent service andy was a massive…
Excellent service andy was a massive help and talked me through everything i needed to know ty
3 juillet 2026
Réponse de DNA Payments
Hi Vicki,
That's great news, and thanks very much for letting us know about the helpful and excellent customer service from Andy! We're delighted to have helped you with your card machine setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Réponse de DNA Payments
Hi Malik,
That's great news, and thanks very much for letting us know about our team! We're delighted to have helped you with your card machine setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Guy was incredibly helpful
Guy was incredibly helpful, professional, and patient throughout the entire setup process. He explained everything clearly, answered all of my questions, and made sure I was confident using the system before we finished.
The whole process was smooth and straightforward thanks to his knowledge and friendly approach. It's refreshing to receive such outstanding customer service.
A big thank you to Guy and the team at DNA Payments. I highly recommend them to anyone looking for a reliable payment provider.
2 juillet 2026
Avis spontané
Réponse de DNA Payments
Hi Royton Breakers,
That's great news, and thanks very much for letting us know about the helpful and patient customer service from Guy! We're delighted to have helped you with your card machine setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Very helpful and talked me through all…
Very helpful and talked me through all the setup 👌
1 juillet 2026
Réponse de DNA Payments
Hi Damon,
That's great news, and thanks very much for letting us know about how helpful our team are! We're delighted to have helped you with your card machine setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
I had a very smooth and positive…
I had a very smooth and positive experience with DNA Payments from start to finish. The whole process was straightforward, efficient, and easy to understand.
A special thank you to Samina, who were incredibly helpful throughout. They were always available to answer questions, provide guidance, and ensure everything was handled quickly and professionally. Their support made the entire setup process easy and stress-free.
I would highly recommend DNA Payments to anyone looking for a reliable payment provider with excellent customer service.
1 juillet 2026
Réponse de DNA Payments
Hi Amir,
That's great news, and thanks very much for letting us know about the excellent customer service from Samina! We're delighted to have helped you with your card machine setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
I had some problems with 2 of my…
I had some problems with 2 of my machines. Ali was amazingly supportive and helped through each step. Parts were organised and ordered. Problems sorted within minutes.
30 juin 2026
Avis spontané
Réponse de DNA Payments
Good morning,
That's great news, and thanks very much for letting us know about how supportive and helpful Ali was! We're delighted to have helped you with your query.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Guy good customer service very good…
Guy good customer service very good easy to talk very helpful
30 juin 2026
Réponse de DNA Payments
Hi Kawan,
That's great news, and thanks very much for letting us know about the good customer service from Guy! We're delighted to have helped you with your card machine setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Paula made the call quick and Painless
Paula made the call quick and Painless, guided us through the setup in ten minutes and was very clear with the information.
29 juin 2026
Avis spontané
Réponse de DNA Payments
Hi Gary
That's great news, and thanks very much for letting us know about the clear Guidance from Paula! We're delighted to have helped you with your card machine setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Excellent service
Excellent service and Douglas was very helpful getting our terminal set up
26 juin 2026
Réponse de DNA Payments
Hi David
That's great news, and thanks very much for letting us know about the excellent service and how helpful Douglas was! We're delighted to have helped you with your card machine setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Very helpful
Very helpful, and knowledgeable lady, Amina, when setting up our new machine.
Even the sales guy, Jamie was great too
Great experience so far
26 juin 2026
Réponse de DNA Payments
Hi Angela
That's great news, and thanks very much for letting us know about how knowleadgeable and helpful Amina and Jamie were! We're delighted to have helped you with your card machine setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Réponse de DNA Payments
Hi Safar
Thanks for getting in touch with us about your the call dropping and any SIM card issues you may have had. I've now raised a case for you and will be in touch via the details we hold for your account and will endeavour to resolve this for you.
If you need anything in the mean time, you can contact us at 0208 102 8100 or support@dnapaymentsgroup.com.
Kindest regards,
DNA Payments Complaints Team
very bad experience
Office management, especially from retention was bad. I had to call in for a revised contract.
24 juin 2026
Réponse de DNA Payments
Hi Suraj
Thanks for getting in touch with us about your revised contract issues you may have had. I've now raised a case for you and will be in touch via the details we hold for your account and will endeavour to resolve this for you.
If you need anything in the mean time, you can contact us at 0208 102 8100 or support@dnapaymentsgroup.com.
Kindest regards,
DNA Payments Complaints Team
A great voice with clarity that made it…
A great voice with clarity that made it simple to follow the instructions done.
23 juin 2026
Réponse de DNA Payments
Hi Amir
That's great news, and thanks very much for letting us know about how clear and simple the instructions were! We're delighted to have helped you with your card machine setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Both Guy and Joanne were absolutely…
Both Guy and Joanne were absolutely amazing nothing was too much trouble I’m not tech savvy by any means but they talked me through everything and put me at ease they deserve a pay rise they both are a credit to your company
22 juin 2026
Avis spontané
Réponse de DNA Payments
Hi Lesa
That's great news, and thanks very much for letting us know about how helpful and patient Guy & Joanne were! We're delighted to have helped you with your card machine setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Great experience portal really easy to…
Great experience portal really easy to use. Guy was very informative, and explained everything very well. Thank you.
22 juin 2026
Réponse de DNA Payments
Hi Leanne
That's great news, and thanks very much for letting us know about how helpful and informative Guy was! We're delighted to have helped you with your Pay By Link setup.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
We had a connection issue so I called…
We had a connection issue so I called the help number. It was answered very quickly and Jason Cook sorted out the problem immediately. He was really helpful, efficient and friendly.
I would definitely recommend DNA payments
18 juin 2026
Avis spontané
Réponse de DNA Payments
Hi Michael,
That's great news, and thanks very much for letting us know about the helpful and efficient service provided by Jason! We're delighted to have helped you with your query.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
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