Docuclipper has been scamming me for over a year. They made it impossible to login to my account, when I did it showed I didn’t have a membership. After a year and 3 months I was finally able to cance... Voir plus
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Lisez les avis des autres
Do not sign up for this. Their website will show one price, they will try and bill you for the annual price and IF you can negotiate them to refund it back to you, they will then enroll you into the m... Voir plus
L'entreprise a répondu
Do not sign up for this service. There is no way to cancel online and there are automated email responces and dodging the cancelation. Automated responce stating you are on a 12 month discounted year... Voir plus
Canceled subscription and have cancellation confirmation, but continued to be billed monthly. Support claimed I was locked into a 12-month commitment despite the site advertising month-to-month / canc... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
Automate data extraction from digital and scanned documents
Coordonnées de contact
Etats-Unis
- support@docuclipper.com
- docuclipper.com
1,5
Mauvais
32 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 61 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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Poor support poor software
Very poor customer support for a piece of software that has a lot of issues with functionality
8 août 2025
Avis spontané
Réponse de Docuclipper
We are sorry to hear about your experience. We take product reliability and customer support very seriously, and your feedback helps us improve both.
Our support team is always available at support@docuclipper.com
to help troubleshoot any issues or walk you through solutions. We would appreciate the opportunity to understand the problems you encountered and make things right.
I am incredibly disappointed in the…
I am incredibly disappointed in the service I have received from Docuclipper. I originally signed up for the free trial and was charged not once during this trial but twice (their mistake). I was only able to get refunded for one charge after fighting that it was on error on their end. I then cancelled my subscription since I was forced to pay for 1 month & thought that was the end of it. Little do I find out after reviewing bank statements that I was continually charged for MONTHS after I cancelled (literally has a prompt to upgrade when I login). After contacting support I was offered zero help or refund, which they could see from my activity on the account for these months was completely inactive as I had cancelled. Not one email or invoice was sent regarding these charges that were continuing each month. How is this allowed? I am so incredibly upset by this service and unfortunately will be going elsewhere in the future for these service as I cannot trust the platform at all! I highly regret giving them ANY credit card information.
26 juillet 2025
Avis spontané
Réponse de Docuclipper
We are very sorry to hear about your experience and understand your frustration. We reviewed your description, and it sounds like there may have been a billing or cancellation issue that was not properly processed. Accounts can be canceled at any time directly from the Settings page, and we always send confirmation emails once a cancellation is completed.
We would like to investigate this further and make things right. Please contact support@docuclipper.com
again with the email address used for your account, and our team will review the charges, verify your cancellation date, and issue any refunds that may apply.
Do not waste your money on this
Do not waste your money on this. The software doesn't convert bank statements with correct dates and requires manual changes. Customer service is not help full at all and no refund is issued even if it is their fault.
24 juin 2025
Avis spontané
Réponse de Docuclipper
We are sorry to hear about your experience. DocuClipper is designed to accurately extract and format data from a wide range of bank statement layouts, but some statements use nonstandard formats that may need adjustment. Our support team can review your files and improve the template to ensure future statements of the same format are processed correctly.
While our refund policy does not allow refunds once processing begins, we are always happy to help fix formatting issues and improve your results. Please contact support@docuclipper.com
with your statement details so we can assist.
Expiring Pages, Zero Refunds – $500 Wasted on DocuClipper
I signed up for DocuClipper’s $39/mo “starter” plan (120 pages). Over 11 months plus one extra $74 charge because I needed bank statements converted in a pinch... I paid about $500—yet the pages I didn’t use expired each month and can’t roll over. DocuClipper’s own policy states “no refunds for any reason” after the free trial and “unused pages do not carry forward.” Even annual plans lock you into 12 months, and cancellation just stops future renewals, not the billing commitment. For a tool that’s supposed to save money, it feels like a cash-grab: aggressive auto-renewal, zero flexibility, and no customer-friendly refund option. I’ve cancelled and moved to a pay-as-you-go OCR alternative that only charges per document actually processed. Beware before you commit—read the fine print or you’ll pay for hundreds of phantom pages like I did.
22 juin 2025
Réponse de Docuclipper
Thank you for sharing your feedback. We understand your frustration regarding unused pages. Our monthly plans are designed for consistent use, and as stated during checkout, unused pages do not carry forward.
For users who prefer more flexibility, we offer an annual plan that provides all pages upfront for the year. This allows you to use your full page balance at any time without monthly expirations.
We appreciate your feedback and will continue working to make our plans clearer and better suited to different usage needs.
Absolute SCAM. Do not give them your credit card info
I emailed support at docuclipper.com January 25th to cancel my account. They still charged my account January 30th. I emailed them to cancel my account again Feb 24, Mar 1, and Apr 20. They still charged me $39 on Jan 30, Mar 4, and Mar 28th. They only canceled my account TODAY, Apr 25 after I have continued to email them about cancelling my account, but they still have refused to refund me for the payments charged after I requested cancellation on January 25th. They're saying their policy is no refunds after the trial, and they're ignoring the fact that I've attempted to cancel with them multiple times.
25 janvier 2025
Avis spontané
Réponse de Docuclipper
We are sorry to hear about your experience. Our records show that we cancel accounts immediately once a cancellation request is received. We do not delay or continue charging after a confirmed cancellation.
If you did not receive a confirmation email when you first requested to cancel, it may be that the request did not reach our system or was filtered by your email provider. We would be happy to review your account activity and provide full visibility into when the cancellation took place.
Please contact support@docuclipper.com
with the email used for your account so we can verify the timeline and make sure everything is resolved correctly.
Docuclipper is a piece of rubbish
Docuclipper is a piece of rubbish. A pdf will only convert to excel what is on the front page - none of the pages that follow. It is complex and useless. I could type 100 pages faster than this piece of rubbish. AND they won't give a refund no matter what you do. ANGRY BEYOND BELIEF!
17 avril 2025
Avis spontané
Réponse de Docuclipper
We are sorry to hear about your experience. DocuClipper is designed to deliver the most accurate bank and financial document conversion in the industry, including multi-page PDFs. If only the first page was processed, it may indicate a file formatting issue that our team can easily correct.
Please contact support@docuclipper.com
with your file, and our team will review and fix the template so all pages convert properly. While our refund policy does not allow refunds once processing begins, we are always happy to resolve issues and ensure your documents are converted accurately.
Fraud
Fraud - used them once to convert one document, and since then been charging me £27.30 a month, I've tried to cancel multiple times but hasnt allowed me to, I cant even log into the account - they dont have a phone number or respond to emails.
3 avril 2025
Avis spontané
Réponse de Docuclipper
We are sorry to hear about your experience. Our system cancels accounts immediately upon request, and we do not continue charging after a confirmed cancellation. You can also cancel directly from the Settings page on our website at any time.
If you were unable to log in or did not receive a confirmation, it is possible that your cancellation request did not reach us. Please contact support@docuclipper.com
again with the email address used for your account, and we will review your history to ensure your account is fully canceled and any outstanding issues are resolved.
Its a scam they say you get a trail for…
Its a scam they say you get a trail for 7 days but your charged the next day and the starter subscription bills you every month for a year and thats when you cancel.
28 février 2025
Avis spontané
Réponse de Docuclipper
We are sorry to hear about your experience. To clarify, our free trial does not require any payment information and allows you to process up to 120 pages completely free. You can fully test the product before entering any billing details or upgrading.
A paid subscription only begins if you manually upgrade, and the plan type you choose determines billing terms. The Annual Billed Monthly plan offers a discounted rate in exchange for a 12-month commitment, which is clearly stated during checkout.
If you have any questions or need help confirming your plan type, please reach out to support@docuclipper.com
and our team will review your account right away.
Great product
Great product. I just spent about 20 minutes in one of their competitor products Which is based in Ireland, and it was a horrendous experience. I couldn't get anything to work All I wanted was to scan some bank statements That's it, and I couldn't get it to work. Went on to DocuClipper when in three minutes I had done everything I needed to do. Great job guys and girls
24 janvier 2025
Avis spontané
Réponse de Docuclipper
Thank you for your kind words! We're so glad to hear that DocuClipper made your experience smooth and hassle-free. We appreciate your support and are here whenever you need us! 🚀
Docuclipper are good without…
Docuclipper are good without verification. For verified documents, I recommend PROOFOFSTATEMENTCOM for bank statements and paystubs. Great experience overall.
2 décembre 2024
Avis spontané
Generally a crap product
Generally a crap product that I regret ever using it,
Some Bank Statement dates were wrong,
Some Bank amounts had wrong signs.
I had to go through them line by line to check and correct them.
6 novembre 2024
Avis spontané
Réponse de Docuclipper
Sorry to hear about your experience. Accuracy is our top priority, and this isn’t the experience we want for our users. We’d love to investigate what went wrong and make it right—please reach out to our support team, and we’ll work to resolve this for you.
Blhack
Wow! So let's just say Bad was Bad and Terrible was like, oh...there's a reason they won't be around long.
I'm a CEO of a software company. These guys run what we used to call the gym membership subscription strategy (GMS) or as we called it. Games with your customers.
30 days free, no customer success, hard to cancel, forget about it, email in why have I paid almost $1000 for this...and why am I so dumb.
Yup, I'm the dumb one for trying a solve a problem, their software over promises, then I get too busy or forget...and one day I'm F*cn...thats like a Grand.
3 octobre 2024
Avis spontané
Réponse de Docuclipper
Thank you for your feedback. Our policy does not allow refunds for forgotten subscription cancellations, but our support team offered to add a credit to your account and assistance.
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