Dooney & Bourke Avis 

Long story short customer service is a joke and there is only a chat box that feeds off UPS. I’ve ordered several bags and never had an issue until today and I can’t get any help. I have told all family and friends to never order another bag charm or wallet. UPS says delivered and left a photo that I can’t view and now I’m stuck with no annswers, no money and no merchandise. But Dooney has their money so oh well right. Never again

Ordered a bag to be shipping abroad. The bag came in the wrong color. Customer service told me there would be no replacement and that I must be confused because white comes in different shades. I said yes it does but Yellow is not one of them. The bag was a completely different color (which they sell) and packaged as if it where white. How dumb do they think we are? After 40 years of purchasing bags and being a loyal customer I'm done.

I'm never going to order again from this company. Takes way too long to receive the item!!!

I bought a nice B&D bag for my wife in December on line directly from D&B. She has probably owned 25 D&B purses. I decided to wait until Valentines Day to give it to her. We celebrated early. She did not like the color so I just attempted to return the bag. Turns out their return policy is 30 days from purchase. I do not recall seeing that condition when ordering. I feel D&B is very deceptive in their advertising and their customer service is terrible. No more D&B purchases ever! Co-workers (female) will know of my experience and I hope they do not purchase either.

I purchased two bags for Christmas presents, I have a couple of birthdays coming up and I want to get two more. I've had D&B bags for years, Coach is another favorite. The bags arrives as expected, packed very well, no issues. The Italian specialty leather is soft and on the Aligator it will soften over time. It is just so classy & sophisticated, I hesitated twice now in giving them away at all. But thats when I know my sister and daughters too will love it... the gift I'd like to have. In fact I told them, if you aren't happy with it, no worries, I love it! Well, I did not get the bags. And that makes me totally happy to see them happy too. One of the bags is more of a Rigid leather style compared to the soft leather bags they already have, but that makes them great being so different. My girls worked at Nordstrom in their earlier days and always had beautiful desirable bags. These are right on target and classy, dress up or down... you'll be happy. Check out the sales, the one of a kinds and don't forget to add any promo codes to get the best deals out there. Love this site and so will you. (Read the sizes, get out a tape measure to imagine what you'll receive)

I purchased a purse for my mother. Dooney and Burke sent the wrong purse. I sent it back with the provided label. They received it January 6th, it's now Jan 28 and I'm still waiting for my money. I've called twice but this last time the agent said he would put it on high priority and send it to the resolution department. Unbelievable, it's like they're curing cancer there. It's a refund of just over $100, it's unreal to me that it takes that long to process a return, especially when it's their fault.

Product never received and the worst customer service. I ordered on the 8th and it is now the 24th and I still haven’t received it. UPS said there’s an issue with the label according to them. It keep going back and forth between three different cities. They can’t hold for pickup because Dooney doesn’t allow pickups they say. I’ve emailed numerous times and no response. There’s never a live agent for me to talk to. So how am I supposed to get my product or refund?

I ordered a Florentine Hobo 26 online when I was in the US last August. The handle was MUCH shorter than in the photo and there is zero adjustment. I could also barely get my hand inside the bag to put my wallet in or take my wallet out. I applied for a return/refund with no issue whatsoever. The refund was in my account in 5 days so no problem there. The problem I have is the handles are always shorter than pictured - wouldn't be able to get your arm through it, especially if you are wearing a heavy sweater or winter coat. A few of the bags don't open wide enough to get your hand inside and pull items out. Instead of them having the zipper extend beyond the bag it stops right at the end even though there is about 2 extra inches of usable space to open the bag wider. I also agree with one statement that said the straps are too thin for the weight of the bags... and they are weighty. As far as quality I'm happy with it. I would just say check the measurements carefully and measure it up to any other bag you have. The Florentine, Penrose and Lucca satchels will all have more handle room once the bag softens and you can get the "smile" down to a reasonable place because until that happens, the handle/s will always be way too short. I have to say any flaws in design are created by the men who design these bags. They need to collaborate with real women so we can have bags that are stylish, practical and easy to use.

I purchased 2 purses on 11/29/24. Per the postal service was delivered on 12/5/24. To this day I still haven't received those 2 purses. I did ask my neighbors since i wasn't home and they wasn't home either to see anything. I submitted a case/claim on 12/5/24 and i received a case # and was told someone would contact me via email within 3-5 days.

As of today i still haven't heard from anyone. I've tried emailing and no response. I spoke with someone on 12/16/24 and was told no one had look at my case and when they do I'll get email. This is so unacceptable and christmas is next week. Once I hear back i will change my review.

Dooney & Brouke has the worst customer service ever. I ordered the Pebble Turnlock Handle Tote 30 paid $358.00. The delivery was delayed due to being back ordered. Even after the purse was shipped out was delayed arriving to my home. Once I seen the purse was on sale for $209.00, I called to customer service to see if they could work with me on a price adjustment. The service tech was very short and rude saying the I am passed the five days when the purse was shipped. I explained that I just received the purse and the new sale price just started. It was not my fault that the shipping was delayed. I asked to speak with the supervisor and was told that I will be contacted in 24 to 48 hours by the supervisor. I was told to just return the purse. I explained that would be more work on everyone's part. It is Dooney & Brouke way of the customer to say forget it due all the headaches involved. Never again will I ever order anything from Dooney & Brouke. They do not value you as a customer.

Not as described. They sent to me through cheap USPS who I had to fight because they claimed it was delivered and wasn’t. I was in front of house at time. On top of it, they want you to send back UPS,at your expense. All other reputable companies pay for return if you’re not satisfied. Apparently, they must anticipate a lot of dissatisfied customers.

I have purchased many purses / bags throughout the years from various manufacturers. This is the first time I purchase from D&B that they do not include a storage cloth bag for the purse. My product arrived as a Christmas gift in a box and in plastic. It appeared just like any package arrives to my house from Amazon. Never ordering from D&B again!!!

Terrible customer service. I inadvertently placed the same order twice, quickly realized my mistake and frantically searched their site to find how to cancel (of course no phone number listed for help). When the prescribed method didn't work (go to account find order and cancel) since the orders didn't show) my only choice was to send them an email. I got a reply the next day saying it was too late since it had already shipped (it had not). Both orders shipped the following day. I only opened one package and now I have to pay $10 to return the duplicate order. NEVER AGAIN!!! I prioritize great customer service over everything else.

I have been trying to purchase a Navy Blue Florentine Nano bag , however, every time they run out of Navy, they put the other colors on sale and after speaking with customer service to see if I could purchase at sale price and wait for delivery, they refuse. This has happened 2 times and they refuse to give a rain check. What a horrible policy.

Less than one..no customer service..I'm still waiting since 7 days for a shipping no...don't buy here..its a scam..maybe the products are nice but you getting frustrated about their unprofessional behavior.. not worth it to order there..

I wish I could give it less than 0 stars. I have D&B bag from several years ago.Stored the bag but it had air circulating. Took it out and THE LEATHER MELTED INTO ITSELF. I have many bags and never seen this. I contacted the company. They ignore you, they don't respond. Horrible company and I don't recommend them to anyone. Go to Coach, Tumi, Kate Spade, any other company, heck, go to a fake company, probably will be treated better.

I used to LOVE Dooney and Bourke until I had to send it in. I had the purse for less than a month because the leather stained from rain. They had my ship it back with an out of pocket expense of $26. I then have had to contact each time asking for an update. They said to choose another purse. I chose one in a dark color as suggested and was told no I had to chose between 2 colors neither of which I wanted. I also inquired that I purchased the $115 wallet to match my original purse to which they will do nothing about; didn't even offer a discount on another. I told them to return my money because I'm not paying for a purse color I do not want. No one has responded to my request and I'm now over a month and a half waiting.

I have 4 D&B Bags. My main complaint is that their handbag straps are so narrow regardless of the size of the bag. They're heavy bags so when you add all of contents they weigh quite a bit and their narrow straps dig into my shoulder. The strap is the same with with every size bag. They don't offer wider straps for the larger size bags (which would aestically look better, too).Their website is horrible. It rarely gives bag measurements on their site so it always requires contacting their dreaded customer service.

Now I remember why I haven’t bought a Dooney & Bourke in decades. The only one I owned years ago was ridiculously heavy. I ended up giving it away. I saw a Disney purse at the outlet for a great price, so I decided to give the brand another try. Now I remember what the other issue is with their purses. The end of the zipper is not secured, so you have to pull the end out of the purse and use two hands to zip it up. It’s a total pain and a horrible design. Taking it back.

I ordered and received a saddle bag crossbody bag. It is quote pretty with good stitching. It is NOT leather! Whatever chic coated leather is, this bag doesn't say it's leather and has a thin vinyl covering I ca see on the shoulder strap. The straps are stiff and uncomfortable. Real Italian leather should feel like a well oiled bridle rein. Had I been able to feel the strap before buying, I wouldn't have purchased!