I ordered the wrong size parts. Totally my fault. The staff at Drainage Superstore were most helpful in ensuring I soon received the correct parts and a full refund after returning the wrong parts. 5... Voir plus
L'entreprise a répondu
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Advertised and sold products that are unavailable, told alternative was £150 extra and that their bank details changed so send the difference HERE, wasted a day of building and so far I haven’t rec... Voir plus
L'entreprise a répondu
Great Website. I am not in the trade - DIY - and Drainage Superstore made everything easy to follow and understand. Also good communication on the order progress with very fast delivery.
L'entreprise a répondu
Package arrived on time and in perfect condition without any crack and also this is the only store that sells the exact size I was looking.
L'entreprise a répondu
À propos de l'entreprise
- Magasin d'articles pour l'aménagement paysager
- aussi dans
- Plombier
- Usine de traitement des eaux
- Vidange des canalisations
À propos de DRAINAGE SUPERSTORE
Écrit par l'entreprise
Who are we?
Drainage Superstore is one of the UK's largest online suppliers of quality drainage products and materials. Over 18,000 drainage products including channel drains, sewage treatment plants, drainage supplies and so much more.Earn SUPER rewards
Points on every job, for money off the next one. Collect points across any of our SUPERSTORES and redeem those points for money off your next order!Coordonnées de contact
Burrington Way, PL5 3LX, Plymouth, Royaume-Uni
- 01752 692221
- sales@drainagesuperstore.co.uk
- drainagesuperstore.co.uk
4,2
Bien
6 k avis
Demande des avis aux clients
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Comment cette entreprise utilise Trustpilot
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Réponse de DRAINAGE SUPERSTORE
Hi Nikita,
Many thanks for the 5 stars! We massively appreciate it and hope to see you again.
Kind regards,
Phil.
Arrived within timescale and price
22 mars 2026
Réponse de DRAINAGE SUPERSTORE
Hi Andy,
Thank you for leaving us this 5* review. We are glad it reached you on time and at a good price. We hope to see you again in the future.
Kind regards,
Phil.
Product arrived promptly
24 mars 2026
Réponse de DRAINAGE SUPERSTORE
Hi Mark,
Many thanks for the 5 stars! We really appreciate it, and look forward to seeing you again in the future.
Kind regards,
Phil.
Unrealistic return policy
The 14-day return window is completely unrealistic for this type of product. Drains need planning and installation as part of a wider project that can take weeks.
I was only one day past the 14-day cutoff, but there was no flexibility at all. It felt unfair and very rigid, especially given the nature of the product.
I wouldn’t recommend buying from here - I’ll be going elsewhere in future.
26 mars 2026
Avis spontané
Réponse de DRAINAGE SUPERSTORE
Good Afternoon,
Thank you for taking the opportunity to leave a review.
We appreciate you bringing this to our attention. We regret that our return policy did not accommodate the project timeline and caused frustration. Our returns policy is in line with consumer law guidelines however we will look in to situations more depending on the circumstances.
I am really sorry about this.
Kind Regards
Samantha
Nothing too much trouble
Nothing too much trouble, competitive prices, next day delivery. Everything arrived on time when requested.
20 mars 2026
Réponse de DRAINAGE SUPERSTORE
Good afternoon,
Thank you for taking the time to review us! We massively appreciate it, and are glad to see that everything arrived when expected.
Thanks once again, and we hope to see you again in the future.
Kind regards,
Phil.
Réponse de DRAINAGE SUPERSTORE
Good afternoon Jeff,
Thank you for your review! I am pleased to see that you are happy with the product, and that it arrived on time.
We hope to see you again in the future.
Kind regards,
Phil.
very help to me.
15 mars 2026
Réponse de DRAINAGE SUPERSTORE
Good afternoon,
That's brilliant to hear - we're happy to have had the opportunity to assist you.
Thank you very much for your review, and if we can help with anything else you need in the future, please let us know.
Kind regards,
Phil.
Réponse de DRAINAGE SUPERSTORE
Good afternoon Ian,
Thank you for taking the time to review us. We are glad to see that you had plenty of choice, and that the items you ordered reached you quickly.
Thanks for choosing to shop with us, and we hope to see you again.
Kind regards,
Phil.
Brilliant companly exellent quality and…
Brilliant companly exellent quality and great price. Customer for life. 5 stars from me
19 mars 2026
Réponse de DRAINAGE SUPERSTORE
Hi Sakina,
Thank you for the 5 star review! Customers for life is what we strive for, and we are really pleased to see that we'll be working with you again in the future.
We look forward to speaking to you again soon!
Kind regards,
Phil.
Réponse de DRAINAGE SUPERSTORE
Hi Colin,
Thank you for taking the time to review us! We hope to see you again in the future.
Kind regards,
Phil.
Réponse de DRAINAGE SUPERSTORE
Hi David,
Thank you for leaving us 5 stars! We hope to see you again in the future.
Kind regards,
Phil.
Excellent experience as a first time…
Excellent experience as a first time customer- product ordered, communication great and prompt delivery. What more can you ask for!
Received today and fitted all 6 driveway drainage covers.
16 mars 2026
Avis spontané
Réponse de DRAINAGE SUPERSTORE
Good afternoon,
Thank you for taking the time to review us. We really appreciate it, and are glad that everything went smoothly.
We hope to see you again.
Kind regards,
Phil.
Ordered fine and arrive but some of the…
Ordered fine and arrive but some of the forms were damaged. Could’ve been packaged with a bit more protection
15 mars 2026
Réponse de DRAINAGE SUPERSTORE
Good afternoon Steven,
Sorry to hear that some of the items were damaged. It does not look like we were made aware of this prior to the review, but if you require further assistance please email feedback@cmostores.com - and we shall be happy to help.
Kind regards,
Phil.
Excellent service
Excellent service! I placed my order and it arrived the very next day. Super fast delivery and a great experience overall.
27 février 2026
Avis spontané
Réponse de DRAINAGE SUPERSTORE
Hi Amrit,
Great to see that this reached you so quickly. Thank you for taking the time to review us, and we hope to see you again in the future.
Kind regards,
Phil.
S Mead
Very Responsive, helpful, Polite and knowledgeable. Also very prompt delivery all as promised.
12 mars 2026
Réponse de DRAINAGE SUPERSTORE
Hi Steve,
Many thanks for taking the time to review us. We are glad to see that this reached you so quickly, and hope to see you again in the future.
Kind regards,
Phil.
Réponse de DRAINAGE SUPERSTORE
Good morning Mary,
Thank you for taking the time to review us. I am happy to see that everything was communicated well, and that you're please with the products.
We hope to see you again in the future.
Kind regards,
Phil.
The product we ordered was for a…
The product we ordered was for a building site that is shut on weekends. Product was 10 days late and they tried to deliver it on a Saturday then a Sunday. Very disappointing
5 mars 2026
Réponse de DRAINAGE SUPERSTORE
Good Afternoon Jon,
Thank you for taking the time to leave us a review.
I sincerely apologise about this situation with your delivery.
This particular supplier do not tend to deliver on weekends so this will be looked in to so we can see what's happened on this occasion.
I do hope you have received your order since and this has not caused any delays for your project.
Kind Regards
Samantha
Réponse de DRAINAGE SUPERSTORE
Good Afternoon Nathan,
Thank you for taking the opportunity to leave a review.
I do apologise that your delivery was delayed for your order. I can see that the information provided to us from the supplier which was relayed on to yourself was not accurate due to delays in the delivery process.
I do hope you received your order ok and I am so sorry for any inconvenience this caused to you.
Kind Regards
Samantha
Perfect.!
The shallow drainage channel was perfect for our requirements, ordered on Fri, received on mon, installed on tues as described and great price, thank you. will def use again if I need more, thank you.
7 mars 2026
Réponse de DRAINAGE SUPERSTORE
Good morning,
Great to see that this was exactly what you needed for your job. Thanks for choosing to shop with us and for your 5 star review, and we hope to see you again in the future.
Kind regards,
Phil.
Réponse de DRAINAGE SUPERSTORE
Hi Colin,
Many thanks for reviewing us! I am pleased that this reached you quickly.
We hope to see you again in the future.
Kind regards,
Phil.
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