Advertised and sold products that are unavailable, told alternative was £150 extra and that their bank details changed so send the difference HERE, wasted a day of building and so far I haven’t rec... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I ordered the wrong size parts. Totally my fault. The staff at Drainage Superstore were most helpful in ensuring I soon received the correct parts and a full refund after returning the wrong parts. 5... Voir plus
L'entreprise a répondu
Great Website. I am not in the trade - DIY - and Drainage Superstore made everything easy to follow and understand. Also good communication on the order progress with very fast delivery.
L'entreprise a répondu
Excellent service from start to finish Really pleased with my order from Drainage Superstore. The tank arrived on time, was exactly as described and was well delivered. It has now been installed and... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin d'articles pour l'aménagement paysager
- aussi dans
- Plombier
- Usine de traitement des eaux
- Vidange des canalisations
À propos de DRAINAGE SUPERSTORE
Écrit par l'entreprise
Who are we?
Drainage Superstore is one of the UK's largest online suppliers of quality drainage products and materials. Over 18,000 drainage products including channel drains, sewage treatment plants, drainage supplies and so much more.Earn SUPER rewards
Points on every job, for money off the next one. Collect points across any of our SUPERSTORES and redeem those points for money off your next order!Coordonnées de contact
Burrington Way, PL5 3LX, Plymouth, Royaume-Uni
- 01752 692221
- sales@drainagesuperstore.co.uk
- drainagesuperstore.co.uk
4,2
Bien
6 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de DRAINAGE SUPERSTORE
Hi Ian,
Many thanks for the 5 star review! We hope to see you again in the future.
Kind regards,
Phil.
Clear concise web site to view
Clear concise web site to view. Easy to select and order. Prompt and efficient delivery.
8 juin 2026
Avis spontané
Réponse de DRAINAGE SUPERSTORE
Hi Kevin,
Thank you for taking the time to leave us this 5* review.
We're glad that you found the website easy to use, and we hope to see you again in the future.
Kind regards,
Phil.
great customer service
17 juin 2026
Avis spontané
Réponse de DRAINAGE SUPERSTORE
Hi Deirdre,
Thank you for taking the time to review us.
We hope to see you again in the future.
Kind regards,
Phil.
Réponse de DRAINAGE SUPERSTORE
Hi Mark,
Thank you for the review, and we apologise for this taking long than expected.
We hope to see you again in the future.
Kind regards,
Phil.
Bought product online
Bought product online. Was due for delivery, didn't turn up no-one called to keep me informed. Didn't want to help after they have your money shown up 3 days later after I called 3 different haulage companies chasing up where my tank was a job that the supplier should of been doing. Cost me time and money. Will never use this company again absolute messers.
7 juin 2026
Réponse de DRAINAGE SUPERSTORE
Good morning,
I am sorry to hear that this arrived later than anticipated. I believe this was originally caused by the delivery address change - but nonetheless we apologise for the inconvenience caused.
If you require any further assistance please let us know.
Kind regards,
Phil.
I am writing to share my feedback…
I am writing to share my feedback regarding my recent order.
My delivery arrived within five days of purchase, and I appreciated receiving a call to confirm the delivery date. On the day of delivery, I was also contacted first thing in the morning with an ETA and again one hour before arrival to keep me informed.
This is the second time I have used Drainage Superstore, and I am very happy with the service provided.
8 juin 2026
Réponse de DRAINAGE SUPERSTORE
Hi Chris,
That is great to hear. It's great to hear that you're a returning customer, and we hope to see you again in the future.
Kind regards,
Phil.
Excellent customer service and very…
Excellent customer service and very informative for out of stock item timings.
7 juin 2026
Réponse de DRAINAGE SUPERSTORE
Good morning,
Thank you for taking the time to leave us 5 stars! We really appreciate it, and hope to see you again.
Kind regards,
Phil.
Firstly the Delivery never turned up at…
Firstly the Delivery never turned up at all and had to be re-arranged 2 weeks later
Then the wrong items turned up and they will not accept then as a return due to not filling the return form in - although they had all the information anyway.
I'm still waiting to see my original order form to confirm wether I'd actually ordered the wrong items.
All in all not a great experience
6 juin 2026
Réponse de DRAINAGE SUPERSTORE
Good morning Terry,
I am sorry to hear about the issues with your order. I shall ask our customer service team to look into this for you, and provide you with an update.
We look forward to speaking to you soon, and apologies once again.
Kind regards,
Phil.
Réponse de DRAINAGE SUPERSTORE
Hi Adrian,
I am glad to hear this! Thanks for ordering with us, and we hope to see you again in the future.
Kind regards,
Phil.
Absolutely useless delivery service
Absolutely useless delivery service, I was expecting the items last Friday on a next day service and they will be a full 7days late
3 juin 2026
Réponse de DRAINAGE SUPERSTORE
Good Evening,
Thank you for taking the time to leave us a review.
I am so sorry that you have had delays with your order. I can see you have spoken with our customer service team to obtain updates from our warehouse and the couriers used.
I do hope you have received your order ok and if there are any further issues at all please do email us on feedback@cmostores.com
Kind Regards
Samantha
Ridiculous delivery time 12 days
Ridiculous delivery time 12 days
3/5 days delivery apparently.
1 juin 2026
Réponse de DRAINAGE SUPERSTORE
Good Evening Mike,
Thank you for taking the time to leave a review.
I do apologise that the delivery of your order took longer than the lead time stated on the website.
We are doing what we can to improve the lead times on the website where we get updates from our suppliers and I do apologise for the inconvenience this caused you.
Kind Regards
Samantha
Don’t expect any customer service and hope nothing goes wrong!
Placed an order advising timely delivery, then advised it would be delayed. Given a new delivery date, nothing arrived.
Decided to cancel the order, contacted DS.
A delivery arrived 4 days later, duly rejected and DS chased to find out what was happening, no response.
Credit to the OEM Supplier who I had to contact directly to get the delivery returned (as DPD Local thinks “rejected” just means ‘not today’ and just keep rescheduling redelivery).
As DS has still to respond and refund I guess I’ll have to Section 75 the credit card transaction.
25 mai 2026
Réponse de DRAINAGE SUPERSTORE
Good Evening,
Thank you for taking the time to leave a review.
I am so sorry your order was delayed and has resulted in this being cancelled. I can see you have been dealing with customer services to get this cancelled and refunded back to you.
I have chased this up with the supplier to get this fully resolved as soon as possible for you.
Apologies once again.
Kind Regards
Samantha
Easy to understand website
Easy to understand website with all relevant information. Product looks quality and was easy to install.
1 juin 2026
Réponse de DRAINAGE SUPERSTORE
Hi Peter,
Thank you for the 5* review. We appreciate you taking the time to do so, and if you need anything else in the future please let us know.
Kind regards,
Phil.
Highly recommended
Storm drain covers as described and really fast delivery. Definitely recommend
23 mai 2026
Réponse de DRAINAGE SUPERSTORE
Hi Alex,
Thank you for the 5 stars and recommendation! We hope to see you again in the future.
Kind regards,
Phil.
Delivery will need a big improvement
Delivery will need a big improvement, more than 3 weeks since order was placed. Still waiting
24 mai 2026
Réponse de DRAINAGE SUPERSTORE
Good Evening,
Thank you for taking the time to leave a review.
I do apologise that you had such a delay with your order.
I can see you have been in touch with our customer service team to get your order cancelled and a refund back to you.
As soon as this has been received back in to our warehouse this will be processed.
Kind Regards
Samantha
I had a problem with the payment as you…
I had a problem with the payment as you no longer take payment when ordering. Your telephone staff talked me through (if they were not so diligent I would have to go to another company) many thanks for help Colin
27 mai 2026
Réponse de DRAINAGE SUPERSTORE
Hi Colin,
I am glad that our team were able to assist with this. Thank you for the 5 stars, and we hope to see you again in the future.
Kind regards,
Phil.
Great service
10 février 2026
Réponse de DRAINAGE SUPERSTORE
Hi Chris,
Many thanks for the 5 star review. We hope to see you again in the future.
Kind regards,
Phil.
Easy to use web site,ordered what I…
Easy to use web site,ordered what I required and arrived on time,can’t ask for more
24 mai 2026
Réponse de DRAINAGE SUPERSTORE
Hi Adrian,
Thank you for the 5 star review. We're very pleased that you had such a positive experience, and hope to see you again in the future.
Kind regards,
Phil.
Réponse de DRAINAGE SUPERSTORE
Hi Philip,
Thanks for taking the time to review us, it is greatly appreciated.
Kind regards,
Phil.
Good service fast delivery
Good service, Great product will use again highly recommended
16 mai 2026
Réponse de DRAINAGE SUPERSTORE
Hi Colin,
We are delighted you enjoyed our service and product! We appreciate your kind words, and hope to see you again.
Kind regards,
Phil.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.