Great Website. I am not in the trade - DIY - and Drainage Superstore made everything easy to follow and understand. Also good communication on the order progress with very fast delivery.
L'entreprise a répondu
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Lisez les avis des autres
I ordered the wrong size parts. Totally my fault. The staff at Drainage Superstore were most helpful in ensuring I soon received the correct parts and a full refund after returning the wrong parts. 5... Voir plus
L'entreprise a répondu
Advertised and sold products that are unavailable, told alternative was £150 extra and that their bank details changed so send the difference HERE, wasted a day of building and so far I haven’t rec... Voir plus
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Excellent service from start to finish Really pleased with my order from Drainage Superstore. The tank arrived on time, was exactly as described and was well delivered. It has now been installed and... Voir plus
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À propos de l'entreprise
- Magasin d'articles pour l'aménagement paysager
- aussi dans
- Plombier
- Usine de traitement des eaux
- Vidange des canalisations
À propos de DRAINAGE SUPERSTORE
Écrit par l'entreprise
Who are we?
Drainage Superstore is one of the UK's largest online suppliers of quality drainage products and materials. Over 18,000 drainage products including channel drains, sewage treatment plants, drainage supplies and so much more.Earn SUPER rewards
Points on every job, for money off the next one. Collect points across any of our SUPERSTORES and redeem those points for money off your next order!Coordonnées de contact
Burrington Way, PL5 3LX, Plymouth, Royaume-Uni
- 01752 692221
- sales@drainagesuperstore.co.uk
- drainagesuperstore.co.uk
4,2
Bien
6 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Just what I was looking for
Easy to use website, good price, just what I was looking for. Delivery a bit hit and miss but kept well informed. Very friendly driver passed over goods at front door
12 mai 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Your customer service was useless they…
Your customer service was useless they failed to return my emails and phone calls. Your sale s team were just as bad. I will never use you again. One star is too many.
13 mai 2026
Avis spontané
Réponse de DRAINAGE SUPERSTORE
Good Evening Phillip,
Thank you for taking the time to review us.
I do sincerely apologise for the lack of communication with regards to your order.
Your comments have been passed over to the relevant teams to review and ensure we provide better communication moving forward.
Kind Regards
Samantha
Got what i ordered in good time fast…
Got what i ordered in good time fast delivery, excelent service.
4 mai 2026
Delay with no update
Ordered drainage materials from "Drainage superstore" late on 4th May (order DS-0343695) and by 9th May there was still no delivery.
This has delayed an active construction project and caused unnecessary disruption. I also paid £40 shipping, so I expected far better communication and fulfilment times.
The products themselves may well be fine, but reliability and delivery performance are just as important when people are depending on materials arriving for scheduled works.
Currently very disappointed and now seeking a partial refund/goodwill gesture due to the inconvenience caused.
Far from Super. Would not recommend.
5 mai 2026
Avis spontané
Réponse de DRAINAGE SUPERSTORE
Good Evening Alex,
Thank you for taking the time to leave us a review.
I am so sorry about the lack of communication with regards to you receiving your order. It is very unusual that you have not had any delivery updates or email confirmations at all from us. I will make sure this is looked in to.
I can see your order was delivered on the 5th working day. I appreciate the lead time states 2 - 3 days for these items however all lead times are estimated as stated on our website and this can be due to reasons that are sometimes out of our control unfortunately.
I can see your order was received ok and that our customer service department have been in contact with you to discuss this matter.
Kind Regards
Samantha
Everything you need.
Really easy to find what was needed, easy check out, fast delivery. Good work.
29 avril 2026
The online ordering process was easy…
The online ordering process was easy and the items were delivered on time with confirmations and updates provided.
I would definitely order again from the company.
6 mai 2026
Great execution of my order.
29 avril 2026
Good quality doors and fast delivery…
Good quality doors and fast delivery they look great thanks
28 avril 2026
Delivered as promised and appears to be…
Delivered as promised and appears to be a quality product
4 mai 2026
Took a while for the whole order to be…
Took a while for the whole order to be completed. But there's a real person at the end of the phone. They sorted the issue and text me with the resolution. Result! This mattered to me so will use again.
Delivery was spot on.
15 avril 2026
Super efficient service
Ordered items only available online- despatched within 24hrs via a reliable courier at a sensible cost. Quality items well packaged.
29 avril 2026
The one and only order i've placed with…
The one and only order i've placed with them they managed to screw up on.
Order 10m of drainage channel on Sunday 26th, showing as in stock for delivery by Wednesday, got an email on Tuesday saying order dispatched in full. Good stuff.
Wednesday rolls around, no delivery details, give them a call, turns out the product isn't in stock and I shouldn't have got the email. So I asked for an alternative product that would be here and was told I can pay the difference and i'd still have the product in time for the job.
Couple hours rolls by, no invoice, phone again to be told they would get the advisor to email me it as the person I was speaking to didn't have much detail. 3.30pm rolls by, still nothing, phone again to be told that the invoice failed to send, and because of that, the supplier wouldn't have sent the products out meaning they wouldn't now arrive on time.
Honest the service has been nothing but shockingly bad, all sounds good, but failed to follow through multiple times.
Can't say i'll ever be back to use them again.
29 avril 2026
Avis spontané
Réponse de DRAINAGE SUPERSTORE
Good Morning Craig,
Thank you for taking the time to leave a review.
I do sincerely apologise about this.
First of all you should have been notified that one of the items on your order was out of stock, the issue we have is that we were not informed by the supplier about this prior to your phone call chasing this up.
Secondly I also apologise for the issues you had with being able to get another order set up, this should have been done quickly to ensure you receive the products needed in time and I am sorry that this was not sorted for you as it should have been.
I have passed your feedback on to the store Manager to review the processes and ensure this doesn't happen in future.
Kind Regards
Samantha
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