Dr Frank's Weight Loss Clinic Avis 

I have been with this pharmacy for more than a year, my last purchase was a 3 months Mounjaro injections. They sent me 2 and as for last month haven’t received anything. Emailed them 3 times but still nothing. Not sure if they are still working or not, had to buy my other pens from another company since April.

I recently paid for a 3 month subscription and whilst i received the first 2 months, the third month has not been received and when you try to contact them they ignore emails, no tel number and now have removed any knowledge of my orders from my account that i have with them. Sadly i had not read the reviews on her prior to ordering through them but it clearly looks like they are unscrupulous and not to be trusted, they would have a tel number to speak with someone as the service is appalling. I would avoid this company as best you can and i certainly shall not be ordering through them again. I am approaching my bank for a refund and claiming fraud for non fulfillment of an order.

Exit scamming. Not replying to emails. Not posting prescription. Removed telephone number and chat from website. YET STILL TAKING ORDERS THROUGH THE WEBSITE AND TAKING YOUR CASH. Raise a fraud case with your card provider.

Order not fulfilled. No replies to emails & unable to call as automated message on line says to email. Avoid at all cost. Company house states proposals to strike off company. Monies outstanding. Reported to card company to retrieve costs.

DO NOT BOTHER WITH THIS COMPANY.
I ordered 5mg of mounjaro on the 6th april costing £142 i never received my order, I emailed on several occasions asking where it was I had one reply after my first email I sent them saying they would update me as soon as it was dispatched, this never happened.
I continued to email every few days I didnt get a single reply I contacted my card company for a charge back but they said I had to wait 30 days guess what still didn't get my mounjaro. So I was now £142 down and I had to restart my treatment on 2.5 mg as id been without the medication for a month. I was absolutely furious as 2.5mg didnt really work for me. I unfortunately could not afford to pay twice for it so I had to wait the 30 days.
I finally got my money back but only because my credit card company sorted it out.
Dr franks will just ignore all communication.

This is scam. Avoid this company. As others have written, I placed and paid for an order that has not been fulfilled. No reply to 5 emails. No number to call or any form of customer service. Take your money elsewhere.

Terrible service, takes payment and never fulfils orders. I’ve been waiting for 4 weeks now, I’ve emailed 3 times with no reply. There isn’t a number to call anymore to speak to someone. Basically a scam. Avoid at all costs.

I paid for my pen over three weeks ago and have sent several emails without any response. I understand that others have also made similar complaints.

If I could give 0 stars I would. Horrendous experience from start to finish. Placed an order on the 5th of May and was told the review time is typically 24 hours. Still nothing 8 days later. I sent an email on the 10th of May and they can’t even be bothered to reply to that. Happy to take my money but not send me what I have paid for.

If I could give no stars I would. Took my money accepted order and never sent medication. Emailed them umpteen times and not one reply. 3 weeks down the line and nothing so I have contacted my bank to see if they can get my money back. First few orders there was delays but I received the medication. You also can't call them it says they are unavailable.The place is a joke stay well clear everyone.

As with hundreds of others, I paid for my prescription weeks ago and have not received it, nor had a response to emails. The fact they are still taking orders on their website is disgusting. Companies House shows that they've been on the verge of being shut down since January.

Easy and quick delivery

Don’t use them. They will steal your money and you won’t be able to contact them. You can’t cancel your payment method. I would not recommend

I placed my order on the 15th April 2026, which one a 3 month offer. Within this I should have received a 2.5, a 5 and a 7.5 mg. I have chased them via email prior today, which I received 1 automated response and then one actual response saying the delay was due to stock (all this time the funds had left my bank and due to me ordering 3 months worth, it was A LOT). I received my parcel today however they have only sent the 2.5mg!!! I haven’t received the 5 or the 7.5mg dose that I have paid for. I have used them last year and had no issues, and can confirm they never used to have such bad reviews. But now I will be staying clear.

As mentioned in several other reviews they took my money on 25th April and never sent the item. I have had to dispute the transaction with my bank. All previous order arrived but this one was never sent and they are ignoring my emails.

Still not sent out my medication I’ve waited over a month. No response on email and no working phone lines

Took my money on the 14th April and not received a thing sent email tried calling now I have taken out a PayPal dispute and they haven't responded to that either thankfully I've found another supplier

I rate my experience as zero and woukd not recommend to anyone, My prescription ws approved 3 weeks ago still waiting for it to be despatched, they dont reply to emails, I just want my money back now

I am extremely disappointed with my experience at Dr Franks Clinic. I was charged for my order, yet nothing was ever dispatched, and I have received no updates whatsoever. They have ignored every attempt I’ve made to contact them — no replies to emails, phonelines are not available, and absolutely no effort to resolve the issue. To make matters worse, they have not issued a refund despite multiple requests. This level of service is completely unacceptable, and I feel let down and misled as a customer.

Took payment and not received my order have sent several emails and had no reply telephone number no longer in service appalling service and possible scam I will be contacting my bank to recover my lost payment