Dr Frank's Weight Loss Clinic Avis 

Trust the one star reviews and stay well clear of these scammers. Fulfilled my first two orders and then left me high and dry for my third but not before helping themselves and taking payment for it. No option to contact anyone by phone just a generic email address that you get no response from. Had to raise a pay dispute with my payment provider to try and recover my money whilst having to pay out again for an alternative provider to get the medication I need in time. Please don’t be tempted by the prices and the social media presence. This company doesn’t give a damn about your health and well being and will take the first available opportunity to take your money and not fulfill your order leaving you without the important dose you need during your weight loss journey. Do your own research before carefully choosing your provider.

Order accepted and monies taken straight away in late March 2026. Now well into May and with my order showing as unfulfilled on website, zero responses to my numerous emails, telephone helpline closed and no order received. Absolutely dreadful service.

Utter joke. Trust the bad reviews on here. Shocking company. And if you saw the people handling your prescription I promise you'd want to take a bath just from looking at them. Disgusting, no idea how they are allowed to operate. Mr Kevin David Dryhurst is the ultimate owner and seems to be more involved in low rent properties rather than healthcare, clearly unqualified for this line of business, also worth noting that Dr Franks were banned from selling healthcare products in 2025 due to non compliance and concerns over their business practises. Have a look online, Google and Chat GPT are your friend in this instance. DO NOT USE THIS COMPANY, Ultimate owning company is Dam Group UK Holdings Limited. Avoid at all costs.

Placed my order 30 days ago. Sent 2 emails enquiring about my order with no reply. I've had delayed issues before with this company. But they always responded and dispatched order with in 2 weeks. Had to raise a payment dispute to try recover my payment. Stay well clear of this company.

I have just started a claim for a refund of my money as now passed 30 days. My order has been stuck in pending, no communication and no answering my emails. Awful scam company which is being promoted by influencer on TikTok. Don't fall for their cheap prices and promises. Just hoping I can get my money back!

They have taken my money and not back to any of my emails, I have tried so many times to reach them, no response

Dr. Franks had blocked me but still tak8ng my money for my subscription. Yet my account shows no subscriptions whe I try to log in Its gives me A Cpo code.Buy it says its out of Time and I cannot log into my account any more. Iv e mailed them iv watts apped them and called them. No reply to anything . I cannot see all my previpus orders or any of my Account

🚫Scammers🚫
I started ordering last year and although they took ages to deliver I did receive several orders ok.
I then stopped as the cost was ridiculous but I got offered a come back discount code, I stupidly ordered and nothing since.
That was 2 weeks ago now, and they’re not responding to emails and took £180.
I have contacted my credit card for a charge back and reported them to the care commission… that used to have a good reputation but now all I see is bad reviews, wish I had checked before buying !!!
Do not order from this company as you will not receive your order or your money back .

Said 3-4 days to be delivered and still has not been sent.

Dr Frank has consistently provided awful service over the past two years, and now I feel completely stuck with them.

Their phone lines are constantly unavailable, and they have ignored my emails since 1st April regarding my next prescription dose. I’ve also had no response to messages sent via social media.

The only positive aspect was the nurses I previously dealt with, especially Barbara, who was always helpful and professional. Unfortunately, I no longer have direct contact details for them.

I would strongly advise others to avoid this company. I’m extremely upset that they have failed to provide my prescription information on invoices, which has left me unable to transfer smoothly to another provider.

Awful company. Paid over £280 for my pen on the 13th April, and now it's the 8th May, no pen, no communication from them. I have sent them many emails,and not one single response. They have stolen my money. I will be taking this further with my bank and ombudsman. Cowboy company.

I used this company last year and had problems with them not sending out my items so I should have known better than to use them again. As a previous customer they had emailed me with offers and discounts to return, which I did and the initial first order was great. Then in true dr franks style I paid for my order and nothing. Nada. Sweet FA. No emails replied to and there is no phone number to contact them so I’m now having to get a refund through my bank. Both my partner and my mum have had the same experience. Il be looking to report this company to the care commission and any other relevant governing bodies as they are just beyond bad. Avoid like the plague

Probably the worst company I’ve had misfortune to use for a long time.
Stupidly entered into a mounjaro subscription with them….First order was delivered no problem but my second order has been stuck on “order received” since 30th April. Card has been charged and they have ignored all emails I’ve sent to them asking what is happening.
Currently pursing a chargeback with my credit card.
Listen to the many poor reviews on here and please avoid them!

SCAM DO NOT PURCHASE!
Purchased Mounjaro and as soon as the questionnaire/assessment came through realised that I didn’t qualify. I contacted them straight away but exactly the same as others on here, received nothing back after at least 4 emails in over a week now. They have stolen £270 off me for absolutely nothing, with obviously no intention of sending anything or refunding me. Now having to try and claim money back through the bank. They are a scam.

Phone lines are not in operation.
I paid for a nurse consultation - she was great. Meds confirmed, payment link sent to me - I pay. And then silence.
Meds not sent - I have sent multiple emails chasing, not one response. I even replied to a chat message asking about the service I receive and I got no response. I just want my money back.

DO NOT USE! they take your money and jib you off. No communication atall, no contact number and no email address. They just rob you. Scammers !!!!!
Im in the process of trying to get my money back through my bank, absolute nightmare. AVOID AT ALL COSTA

Ordered from Dr Franks many times. However, my most recent order was not received. Sent endless emails and tried to contact them by telephone, but no response on either. Poor customer service. Still no word back, and no order received.

Avoid, avoid, avoid!!
First order went through fine (maybe that’s how they catch you!). Next order placed and nothing, complete radio silence. No response to emails, social media messages and phone line constantly unavailable. Have reported and started chargeback process with credit card. They take your money quickly enough and do not deliver! Have also reported them via their parent company to the CQC, they have provided medication to individuals who have no back up care from this provider, as ignoring messages, emails and an unavailable ‘help’line.

I had a very disappointing experience with this company.
I paid £108.95 for a Mounjaro order, and unfortunately, I have not received my order, nor any shipping confirmation or tracking details. What’s even worse is that the company is completely unresponsive to emails.
I have tried contacting them multiple times with no reply at all. This lack of communication is unacceptable, especially when dealing with medical products.
I have now been forced to open a dispute with my bank due to non-delivery.
Unless this issue is resolved immediately with a full refund, I will proceed with further escalation.
I strongly advise others to be cautious when dealing with this company.
Order number; 103190

Avoid this pharmacy! Lack of communication, support. Will never use them again! Took my money and never review or process my subscription order! Scam