Dr Frank's Weight Loss Clinic Avis 

Taken money and not delivered and it’s been 3 weeks
Phone number doesn’t work
Don’t reply to emails
Reported to my bank

Taking money for medication they dont have and to top it off won't answer emails as strangely they dont have a phone line. I guess due to all the complaints they were getting

Using dr Frank’s for a while now and has been ok but my latest dose was ordered a week ago and still nothing , sent numerous emails and no reply

Placed my first order of Mounjaro a month ago and have not received it. I have sent four emails asking for updates with no reply. Have used another company since which delivered 24 hours after placing the order. Probably have to contact Visa to try to reclaim my money.

Do not use them! I’ve been with other providers and changed to this one to reduce costs. 189.00 down and no prescription. No customer service. Will be contacting a lawyer and phoning everyone and anybody to put this company out of its misery!

Paid for an order 14 days ago on a subscription (my third month) after answering the wellness questionnaire. No pen has been received. Phones do not work and three unanswered emails. Was due my first dose of the pen two days ago. Apparently they are still in business. Very poor communication. I am beyond annoyed.

Scammers these people take your money for higher doses send you the lower ones there customer service is absolutely disgusting

Do not use this company. I've made a payment of £281.25 for my last medication on 13th April. Never got it, nor my money. I've sent three emails, still no answer.

They took my money and then didn't send me my weight loss treatment or reply to emails. After sending many emails I received one reply which was full of lies (a tracking number when the item wasn't even packaged let alone despatched). I then sent many more emails and received no replies. Absolute con artists/thiefs.

Second time I have been charged but not received my medication. Although I am happy with the results I am concerned every month that this will happen. I am late now taking my dose and have tried in vain to contact you regarding the matter. Phone line does not receive calls and my emails have been ignored! Once more I have been charged almost £300 and have no idea when or even if I will receive my prescription!

I have not received any order from 29/4 could you please advise me when I will receive it . Many thanks

Definitely a company to avoid. Placed my order and unable to complete the transaction within a few days, so offered my apologies and cancelled (working away). I knew there would be an admin charge but they charged me a very high %. I enquired why it was soo much and they claimed my assessment had been done, despite the fact that I had provided NO INFORMATION!! I asked for my assessment and NO was the answer. So either they DIDN’T DO IT 🤔 or they just charged me for it. I asked twenty times and always the answer was it was done but no evidence was provided and then they GHOSTED me. One to avoid.

Absolutely shocking pharmacy! I placed an order for mounjaro which I waited nearly 4 weeks for but ended up having to get refund as they were not communicating with me at all on where my order was or how long is was going to take. I wish I read the reviews before ordering. The customer service is non existent. For healthcare professionals this is truly unacceptable. Please avoid!!

Signed up and went through the process of being accepted. Paid upfront and a month passes and nothing arrived, no means of contact other than email. Had the cheek to try take a second months payment. Total scam.

Been waiting for my order for 2 weeks now! Received a response to my first email saying it would dispatched in 24 hours and still nothing a week later. Emailed them twice and have been completely ignored!! Do not order from this company!!!

Do not use this company. They took my money but not sent the meds, refuse to answer any email and phone line message just saying phone not working. 17 emails now with no response.

Do not use them
Useless support no phone number and orders where they take your Money and WEEKS later with many emails never get a response
Reporting them to The General Pharmaceutical Council (GPhC) as they shouldn’t have a license nothing but excuses and delays and still nothing
DO NOT USE THEM useless Tom who emails just absolutely lies about stuff

The company took my money and did not send the medication. I have sent 4 emails over the course of 2 weeks and not one has been responded to. Their phone line does not work and redirects to email.
I would NEVER use them and would recommend avoiding them completely. Totally unprofessional and as if today no sign of medication or refund. I feel I have been scammed out of nearly 300 pounds

Order 102435

Help page goes to a 404. Phone lines switched off. No answers to emails for 3 weeks. DO NOT USE. Chargeback & email to the GMC incoming Dr Franks. Thanks, I've now run out of medication.

I’m on a subscription, paid on 9th April, medication said prescribed but it hasn’t been dispatched on the portal. Chased via email after 5 days and heard nothing, have tried to call but the number isn’t accepting calls. 3 weeks since they took the money and no sign of the medication. 5 emails sent with no reply. £240 out of pocket. Gutted and disappointed