Dripdrop Avis 84

I found it really convenient to be able to rent an umbrella from my hotel lobby in Opfikon and, bonus, help plant a tree! And, even though there was a charge after returning on time, after an email to DripDrop, they refunded the charge to my card within 5 working days. So, thank you very much for the rain cover & no fee!

Quick and east access to rain cover, + planting a tree! Don't forget to return on time, but if you do, as long as you do return it, they are likely to support you in recovering the full cost of the hardware.

So happy to find these umbrellas in my hotel during a very wet trip to Milano. Great value for a few days and saves you the fuss of taking one with you. Great customer service too. Highly recommended

Was very impressed with this sustainability effort from Dripdrop company. Went to Fisherstubr Zurihorn restaurant and our 3 umbrellas went missing! Restaurant was totally irresponsible to shrug off responsibility (and not feeling apologetic), while the Head of Customer Service from Dripdrop, Anne Eickenberg was great! She responded promptly and assured me that they understand the situation and will take care of everything to have me covered. That’s top notch customer service! Kudos to Dripdrop!

As far as the convenience of renting an umbrella in rainy dublin, it’s all good. Right at your hotel.

Unfortunately someone walked off with one of the umbrellas. I reached out to dripdrop service team immediately to let them know and asked for next steps in the process.

I was eventually contacted by a very courteous and funny customer liason. She was able to take care of the charges. Overall a very positive experience.

wir hatten am Samstag, dem 29. März 2025, im Hotel Ruby Lilli München einen Schirm aus dem Ständer geholt und am Sonntag, dem 30. März 2025, wieder zurückgestellt.
Von unserem Konto wurden einmal 5 € und noch einmal 15 € abgezogen, obwohl wir den Schirm rechtzeitig zurückgestellt hatten.

Extremely convenient service. Very convenient, the umbrellas are robust and sturdy. Nice price deal. Best part is that I returned the umbrella ~1h past the limit time and a charge of 17€ was tried but failed. I contacted support which were efficient and kind to drop the 17€ charge so I had no issues with my bank account. I returned the umbrella afterwards. I talked with Natalia R. Splendid and kindest support ever.

I had rent an umbrella at Hilton London Metropole 2 times, but found GBP 17 overcharged (other seemed to have similar experience in this review) to my credit card on the day I did not rent it. Having contacted customer service, Anne kindly and promptly responded to my claim, the refund process was very smooth, it has done within 5 business day as she promised. Anne, thank you very much for your help !

I used their umbrella service at the Braid Hills hotel in Edinburgh. The first umbrella I got from the stand had 2 disconnected spokes. I showed this to the hotel receptionist who was able to give me another one. I then returned the umbrella to the stand that evening, thinking it rather strange that there is no confirmation that the umbrella has been returned.
Two days later I noticed that my bank account has a pending charge of £17 to Dripdrop, as well as the expected £3 charge.
I first of all contacted the hotel who said they would look into it. I then went onto the Dripdrop website and filled in their web form asking for a refund, and also sent them an email. I got an email reply very quickly for the web form message saying they would look into it and let me know the outcome. So hopefully I will be refunded. However their umbrella system is not working consistently as can be seen from some of the reviews here, and should be more reliable and include a way of issuing a receipt once the umbrella is returned.
I have increased this rating from 1 to 2 stars because Dripdrop responded promptly and have now refunded the £17, and also the £3 hire charge. However, based on the number of complaints on this site I do think they need to improve how their umbrella stands operate.

I rented an umbrella from London Tavistock hotel. the process was simple and great value. Unfortunately whilst out for lunch in a restaurant my umbrella was stolen. I contacted Anne in customer services to explain the situation and can't praise her enough for the way she dealt with me. She turned the problem into a positive experience which made my day. Thank you Anne. Often customer services these days is a bot or online chat which never satisfies or solves the problem. As a result of my experience I will go out of my way to use dripdrop again and tell my friends & colleagues. One good turn deserves another.
Rob M

I rented an umbrella at the Moxy in Bergen, after you enter your card, the stand stated that it was 30NOK for 72 hours. After two days I was charged again at approximately 280NOK. It hadn't even been 72 hours yet.

The stand didn't actually tell you the price until you scan your card either.

Also, the stand tells you nothing about how much it costs to keep the umbrella after the initial period. I would assume it was 30NOK for another 72 hours, because there is no other information on the stand.

So, I basically paid for the cost to buy an umbrella, even though I returned it to the kiosk.

Terms of service are very unclear.

Also, there is no way to actually get a receipt for your rental.

Rented one of their umbrellas in Geneva recently and unfortunately was delayed in returning it within the 48 hours. I dropped a line to them to explain what had happened and had a very professional and understanding response from Natalia resulting in the ‘fine’ being refunded to my account. So refreshing to receive that kind of response from a business. Excellent Customer Service, would definitely use them again.

Great support team! Very quick and friendly answers! They did not let me alone in the rain! Thanks

GRATE SERVICE, GREAT EXPERIENCE.

Hi
For those who say this is a scam ignore it. This is a first class service.

I hired an umbrella in Cologne and due to bad weather got back 5 hours late for the 48 hour deadline. Yes, my card was charged 18 euro. I scanned the QR code on the stand and completed the VERY simple refund request.

Within 24 hours I was contacted by a very helpful Micayla who asked me to confirm my card details and within the 5 working days promised I received a full refund of the 18euro.

Lovely people to deal with and a VERY polite and helpful service.

Thank you 😊

Yep, like a few of you here, they charged me £18 despite me returning the umbrella within less than 24hrs.
Frankly this is unacceptable, do you charge people with the hopes they won't check pending transactions and statements? Is that how you make a profit.
You've breached the terms and conditions set out in your own rental policy. I paid the rental deposit, and you charged me £18 less than 24hrs later despite me having returned the umbrella to the stand I took it from initially. I will be expecting a refund. Or I'm escalating this.

Heel mooi concept die hun winst inzetten voor het planten van bomen! Ik had een paraplu gehuurd bij Ibis Style hotel Rotterdam. Helaas is de paraplu bij Ahoy gestolen. Ik heb hiervoor contact opgenomen met de klantenservice en zij hebben mij ontzettend goed en klantvriendelijk geholpen!

I rented two of their umbrellas at a hotel in Copenhagen on the 24th this month. They apparently had some issue with the umbrella station where it did not properly detect that I had returned one of the two umbrellas I rented. I didn’t think much of it at first, but two days later I was charged an unexpected fee.

I reached out to them and they handled the situation perfectly. They promised to refund the fee they charged me, along with the rental fees I paid, and they didn't have to go that far. They were also extremely understanding and pleasant throughout the whole interaction.

Shoutout to Anne who handled my case with such care! To whoever of the corp overlords at the company is reading this - she’s probably your best employee and deserves a raise!

I travel a lot both personally and for work, so I’ve seen their umbrellas in a number of hotels around the world but I had never tried them until last week. This whole thing could have put me off using their services in the rainy countries I visit, but they handled it so well that I will surely be a repeat customer and share it with all my travel buddies!

SCAMMERS BEWARE! Returned umbrella securely back to the hotel in Cork on 26th October 30 minutes after hiring. Charged €2 as expected and made sure it was definitely secured. Two days later they have charged my card an extra €18!!!

Fantastisk tjeneste når man har glemt paraply på reise!