Drive Motor Retail Avis 

Sales man Shaun Belt made everything so easy, he went the extra mile to get me my new car. Thanks Shaun 👍

From the minute I met Gaynor the Motability rep I could tell I was in good hands. She was very informative and knowledgeable on my vehicle of choice. Gaynor shone through as a people person and was more than happy to take my questions and answered them fully. I would have no hesitation in recommending Gaynor and drivemotorretail to anyone.

Karoly Kecskes Sales Executive at drive provided excellent service with good communication throughout the process. We were very happy with this experience buying a used car.

Jose Hidalgo from Drive Ipswich ,
Wonderful service from Jose Hidalgo at Vauxhall. Insists on everything being spot on and tge customer definitely comes first with him. Well done

We were buying a Jag. We sat in it inspected it. The salesman drove our car we were sitting in the dealership going through figures ready to buy. Then a salesman who had watched the whole thing as we were the only ones in came up and said we’re the keys I have sold it. What he really meant he rang a customer who had take 2 days to decide to accept the part ex price up and told them if he didn’t put a deposit on it it was gone. Sales manager hide in his office and the other salesman ran into the other room leaving our guy to explain it to us. E-mailed them to complain not even a sorry. Flipping awful company. No scruples. Would buy a pint of milk if them. Diabolical.

Took my VW Tiguan into drive vauxhall Leamington Spa due to clutch issues (pedal was sticking and sometimes stuck to the floor which i had to lift up with my foot, occasionally i couldn't select a gear) took the car back to vauxhall because that's where i bought the car and also had an extending warranty from them, they supposedly checked the car and took for a test drive and said they couldn't see a problem with it, i said fair enough I'll see how it goes in the next few weeks, over this time the clutch got steadily worse again with the same issues, so i took the car back to vauxhall again, left the car with them with the clutch pedal stuck to the floor, they checked the problem again with a test drive and inspection on the ramp, they admitted the pedal was stuck to the floor and reckoned it was okay after that and there were no leaks, that rang me back and said they had no idea what the problem was and suggested it must be a problem peculiar to VW, initially i had to pay an inspection fee of £110 plus vat which I agreed to because i knew there was a definite problem and I'd be reimbursed through the warranty, so that was a load of money wasted.
I took the car to an independent garage and they found the problem within 30 mins (clutch master slave cylinder) so why vauxhall mechanics couldn't find the problem is just baffling, i can only assume they couldn't be bothered to do a proper examination and it was to much bother, it seems they're only interested in doing servicing and finding faults on a code reader.
Having being a loyal customer of Drive Vauxhall for many years i feel totally let down and have no reason to use this company again.

We struggled to find a local garage that could service our Renault Zoe EV but Drive Motor Retail provided an excellent service. We had helpful and honest advice about how long we could leave MOT advisory work. All staff were professional. We would definitely return to them again in the future.

Avoid MG & Drive Vauxhall Leicester – Worst After-Sales Experience
I already posted a review when this issue started – now it’s been 25 days and they are still playing games. My MG HS 2022 has been stuck at Drive Vauxhall Leicester for a grinding noise (likely gearbox issue). No written report, no explanation for the delay, no repair timeline – and they refuse to provide one.

I even have proof they promised a courtesy car for long repairs under warranty – but in my case, they refuse. When questioned, they say “we are Vauxhall, we just took the MG dealership” – yet they still sell and repair MG cars while providing this shocking level of service.

Now, instead of actually fixing the issue, they replied to one of my reviews telling me to contact Thomas Abbott so he will help me. Why should I be the one chasing them and MG head office all the time? If they cared, they’d contact me first.
Calls, visits, and speaking to MG Customer

Service (Ajay, Harry) have gone nowhere. This has caused me financial loss, stress, and a total loss of trust.

If this is how MG and this dealership treat customers, think twice before buying MG or trusting Drive Vauxhall Leicester.

After a bad experience 10 years + with drive it was a completely different team now Lucas and Conner were first class pleased with my new Astra only thing was a very poor standard off valet/polish on collection the sales manager was very apologetic and stated this is way below our standard booked in for a re valet /deep clean next week apart from that was looked after well recommended

As always starts so well placing order but then communication was awful. Car will be ready Tuesday 15/7/25 I was told. Was asked for driving licences on the Monday for ID purposes and for V5 to be in the name and address of Anne. I arranged transport to uplift car late Tuesday. Received phone call on the Tuesday transport here but not paid for car, very true as no one had sent payment information to enable payment. Payment info then sent and I made immediate payment. Transport company kindly returned to uplift car but as it turned out car was not ready. Car was dropped off next day and was filthy had not been properly valeted or prepared. I complained and finally sent £50 for valet but cost me £75 plus the time wasted. V5 then arrived with wrong address and this was after I phoned to check it would be correct but no it wasn't. My emails are ignored now but this is typical of shockingly poor communication from Drive Motor Retail, I could write so much more but cut it as short as I could, Would I recommend? Certainly not. Would I buy car from them again. Most certainly not!
Avoid buying car from this company as the service and communication is awful.

Shocking experience at Drive Nuneaton. Investigation required for serious loss of power while driving. They changed parts that didn't need changing charged me an arm and a leg and the problem did not get fixed. All they do is look for fault codes if not they can only do speculative repairs, not prepared to do manual investigations and even offered to do another speculative replacement and charge me again. My car is still a risk to me and other drivers and it makes you wonder if many accidents are due to dodgy companies like these. Escalation process going on and will be speaking to the road safety experts about this poor and unethical practice.

After airbag recall-related work on my Citroën at Drive Vauxhall Hartlepool, the vehicle developed a dangerous steering fault linked to the steering angle sensor — a safety-critical component located beneath the airbag, which was removed during the recall.

Disturbingly, no evidence was provided that basic safety checks were performed before the vehicle was returned to me:

No technician record of the fault

No diagnostic log confirming a reset

No signed road test

No service log entry, despite recalibration of a critical component

These documentation gaps raise serious questions about the repair process. I have raised the issue multiple times, including with senior staff. Referral to Citroën UK, the DVSA, and other authorities is now being considered.

Safety should come before procedure or reputation.

"Citroën should be ashamed this dealer is representing them..."

Wonderful service and great cars. Thank you Josh for all your support!

Paid over £300 for a Hyundai major service to my I800 at the Hyundai Scarborough branch and also booked a recall. Was called and told the car would need to be there all day, so a loan car (with a £20 admin fee) was booked.

I turned up around 9:30 and asked to have the wheels rotated at the same time which I have asked for before. I was told it is not part of the service but Sam would "look after me" and charge me just £30. I asked for confirmation of what is carried out on the service, which he did produce. I also asked about the duration of the service which he told me was around 2 hours. When i mentioned i was told it would be required all day he replied "Well the DPF needs to cool down, do you want him to burn his hands!?!".

So around 3pm i get a call telling me they are running a little late but i get a VHC which mentions brakes and a bulb (which they will replace for free) and to aim for 4:30pm I was still working and ended up getting there later (around 5:30pm) and was told they would wait for me. I get there and some chap hands me the paperwork and says "You paid over the phone right?" Being honest I told the truth and paid.

After finding my car I noticed it had not been washed. I also took photos of the recall area (rear coolant hoses near DPF that could be damaged during a regen). It was exactly the same as before.

I went in to complain and got an email address of Stuart H who would pass this onto Sam. When I got home i checked the paperwork and noticed the same recall had been performed in Sept 2024.

I included this in my email as i could have waited for the service and saved time and money.

Today someone called my partner regarding a survey which I have not recieved.

Closing thoughts, I would NOT use this company again. I can only assume all service parts were replaced and road side assistance was added. I believe the recall was already carried out. Obviously Drive would be paid twice for this and it is a safety concern but my car should have been ready sooner. I may as well use National-Half-Fit centres that are in my town for the cost and customer service.

I decided to change my Vauxhall Corsa had for 10year to be honest wasn’t looking forward to the experience as a single lady, that said bought my Hyundai I10 from Hessle Drive
The Salesman Josh was Great he’d only been there 3weeks he was Great made the whole experience easy and straightforward, couple of very minor issues with Car which Josh sorted with great customer care so happy I bought the car from him

I bought a great car but quickly discovered that the shock absorbers were leaking. When I spoke to the manager of the Stokton Branch he said he'd call the garage that had inspected the car. He didn't.

I emailed the garage explaining my concerns several times and got no response.

Sadly, I'm now having to resort to legal means to get the leaking shock abosrbers repaired. Drive Motor claim to carry out a 120 point check on used vehicles, either they didn't do this or sold the car anyway. Not a great idea.

Based on my experience, I wouldn't trust them to do what they say and sadly can't recommend at all.

Tom and Paul at the Nuneaton branch have been amazing, going above and beyond to help sort my Daughters car. She has had an oil leak and warnings come up and they have dealt with it promptly and efficiently. Can’t thank them enough. Excellent customer service.

I purchased an MG3 from this dealership exactly one year ago and only just discovered they never registered the car in my name with the DVLA — meaning I never received the V5C logbook.

I’ve been unknowingly driving a car for 12 months that wasn’t legally registered to me. This could have invalidated my insurance and left me exposed to legal and financial risks — all because of the dealership’s failure to carry out a basic, legally required responsibility.

When I contacted them, there was no real apology or explanation — just a casual offer to now transfer the car.

I was told I’d receive an apology from the Head of Business within 24 hours — it’s now been 5 days and I’ve heard nothing. I also emailed asking for confirmation that no fines had been issued in my name while the car was misregistered. Arran, the Head of Sales promised to get back to me in 24 hours — again, it’s been 5 days with no response. He also inferred that this was my fault that this situation has happened, taking no accountability for the dealership's severely poor duty of care.

This level of communication and accountability is extremely disappointing, especially given how serious the situation is.

If you're considering buying from here, double-check everything — because clearly, they don’t.

Don't buy from this company. When you 1st go round the showroom they can not do enough for you. Great start to you new car buying journey. From the moment you make the purchase it's down hill from there.
The most recent example is receiving an email to remind me of the due service which was done on line to then taking the car on the day to be told 'we don't do MG services anymore'.
I have had to then find the nearest MG services which has now cost more time and more money because DRIVE are not bothered about there customers who have spent alot of money with no aftercare.
A JOKE.

We have recently purchased two cars; a new Peugeot 2008 and a used 2018 Renault Captur. On both occasions, the sales representatives acted in a most professional manner, no pressure but available to answer questions, discuss alternative financing and offering very satisfactory part exchange prices. Documentation and optional extras were clearly explained but without pressure to purchase. Both cars were available at the agreed times and well presented.