Drive Motor Retail Avis 

Drive Hyundai York were great, Kevin was professional and very helpful, made the process really easy. I was happy with the whole experience and would go back.

Purchased a Leapmotor to3 from the Bury st Edmond’s branch about 3 months ago. The process from the start to picking up the car was marvellous. Caroline the sales person, was at all times very helpful and polite. She kept us informed and updated the progress at all times. Had several follow up messages to make sure everything was ok as well.
Can’t praise her enough, many thanks

PS, my wife loves the car as well.

Gone are the days when customers mattered. This company has become too big in taking over local dealerships. Customers are an inconvenience to them and their booking systems.
Complain about appalling service and letting customers down and you will get put through to a teenage girl hundreds of miles away in a call centre, who will tell you she is really sorry, but in effect couldn't care less. Their convenience is what is important. Unhappy customers are easily replaceable when you get this big.
Having bought my last three cars there, I will not be returning. I will give my business in future to a smaller company where the customer matters.

Ipswich branch. Danny was fabulous. Super friendly and our conversations flowed easily. Between him and Lee, they managed to sort out something great for my new car experience. I shall definitely be seeking Danny out again when I am next due a new car!

Really disappointed with our experience with the Drive team in Leicester. Our car was recovered there after an issue with it charging. It took five months of back and forth before the issue was resolved. Communication wasn’t great throughout, but came to a head when I was told I could pick up the car only to be told it had pretty much been stripped down when I arrived. Issue was fixed under warranty, but only after a wrong diagnosis resulted in us paying for an earlier repair. Biggest frustration those has been the complaints process. Despite some early engagement, it’s now been two months with nothing back and follow-ups ignored. Very disappointing.

Bought a new Corsa just before Christmas from the Aldershot branch, was sensible took out a service plan and even got 0% finance and the car is in stock. Top marks guys and thank you for your help

The salesman's advice (Richard Biddle) was invaluable

They actually sold me a Jeep for over £17000 that was not fit for purpose.
They Actually broke the Law according to the motor ombudsman by selling me a car that was missing two recalls and causing lots of problems and expenses down the line.
They offered no compensation for their incompetency and very little in the way of an apology even though when it was sold they knew it was going to be used by a disabled driver. Thankfully the problems all occurred at my home address, otherwise things could have been a lot worse.
The Jeep was purchased back in October and the problems arose on 17/12 the week before Christmas. We are now trying to catch up with all the shopping etc. that could not be done for the four days that we were without use of a car.
During this period on 17/12 I had to refuse a doctors appointment at the surgery.
Jeep are now looking after me and trying to sort out all the problems and I can not praise them enough.
I hope that Jeep decide to recover their costs that have all happened because of the incompetence of Drive MG , Weston-super-Mare.

Jose Hidalgo,
Jose has been amazing he has gone above and beyond to help me chose my new car he is polite and kept me updated throughout the whole process I can reccomend Jose with a 5* rating across th board. Thank you you Jose

The entire team made the experience excellent. I dealt primarily with Connor, who was consistently on top of everything. He delivered exactly what he promised and ensured the purchase was completed within my timeframe, which was particularly important given I was five hours away. They also had the car in the exact colour I wanted, which made the process even smoother.

I was told they would get in touch this week to check how I am getting on with the new car, and based on the level of service so far, I have no reason to doubt that they will follow through.

Highly recommended. A beautiful location to visit, with great roads to fully test the car and the added bonus of driving it away if you like it.

Just went to look at purchasing a Hyundai hybrid one year old car at the branch of Drive Hyundai Scarborough Happy with the car, sales chap said balance of a 5 year warranty comes with the car, but what really shocked me was the cost of advice should there be a problem with the car, one simple question was if I have a problem with the car and bring it back for an answer, they want you to sign a disclaimer that you would pay £144 if it’s not a warranty item, I asked how would I know if it is warranty item, there answer was it’s your problem that’s our procedure’s, well I don’t mind paying for some time for an explanation to find out what the problem is but a standard fee of £144 is shocking, practices like this bring the word rip off springs to mind. No way will I buy from this company.

Great service team - after a recall on my Grandland-x went a bit wrong when they needed an additional part, Andy on the service desk couldn't have been more helpful in sorting it out - no fuss and got me back on the road. It not when things go well that shows how good service is, its when they go wrong and they do what they say they'll do when they say they will to just get it fixed.

The people to talk to Lucy was on top of her game in WSM

I have rung Drive Scarborough and left phone messages three times today, and not a single response? even after a promise they would!!

They have our Peugeot Van in for a warranty engine leak, which was supposed to have been sorted out 4 weeks ago, which they finally you got onto last week? advising us it would be ready for us to collect, but we cannot get any response from them. We can however get constant promises of return calls but nothing else?

Hope fully their contact box email will be answered because leaving phone messages is a complete waste if time.
We experienced the same problems last time but thought it was a one off occurence, but it appears this is the normal with their sales/service staff

Poor service throughout, would not recommend

Drive Motor Retail Scarborough

We have just purchased our third Hyundai i10 and on each occasion have worked with Danielle Boocock.

Danielle is very professional whilst doing her absolute best for her clients. She left the organisation for 18 months and we decided that we would not buy our next car from Hyundai Scarborough. She recently rejoined the company and we were thrilled and have just taken delivery of our third i10.

Danielle is an absolute asset. As a female purchaser I would prefer to deal with a fellow female and I felt Danielle had my interest at heart.

A big thank you to Danielle and I hope I will be able to deal with her when I buy my next car.

Andy King. 100% professional and helpful.

The experience was first class aided by the wonderful Layla and Emily.

Took my car to Drive Hartlepool for an Alarm fault, charged me £140 for diagnostics, told me it was the battery. Fitted a new battery but didn’t cure fault.
They then wanted me to pay for parts ad hoc to try to fix it! Found out from Peugeot that they should have raised a Technical ticket. They then wanted me to pay for further diagnostics!
Not what I would expect from a main dealer, steer clear!

Second car purchase having had a very positive experience last time that was 8 years ago.
All calls were followed up in a timely manner with enthusiastic and timely updates on our car purchase this time around too.

Only slight negative is the recent introduction of a centralised call system where you cant call sales team members directly,but call team do follow up in a timely manner

Van was recalled by Vauxhall and needed a service nothing was wrong with the van drove perfectly. They phoned me to say they had done some checks on the van and it requires £3000 worth of work , no warning lights had come on , I said no , now three days later coincidentally the emissions light has come on ?