Droylsden Glass Limited Avis 

Réponse de Droylsden Glass Limited

5 juin 2026

Hi Chris,
Thank you for your review it's great to hear you're pleased with how everything turned out and that the installation went smoothly.

We’ll be sure to pass your comments on to Paul. He always aims to leave a clean, precise finish, so it’s good to know there was very little for you to do afterwards.

The Belfry design in Anthracite Grey is a fantastic choice, and a really smart, modern look both inside and out. Alongside the aesthetics, you’ve also got the added benefit of excellent security, with the Avantis multipoint locking system and the integrated Kubu Smart Security Sensors giving you that extra level of confidence and control.

For anyone considering a new door, we also have a range of composite doors on display at our showroom, helping customers compare styles, finishes, and features in person.

Thanks again for your feedback it’s really appreciated.

All the very best,
The Droylsden Glass Team

Réponse de Droylsden Glass Limited

16 juin 2026

Thank you, Karen, for your lovely feedback we really appreciate you taking the time to share your experience.

We’re delighted to hear you had a pleasant visit and were able to choose exactly what you wanted. Having the flexibility to explore options and find the right fit is an important part of the process, so it’s great to know this worked well for you.

If you have any further questions or need any support moving forward, our team is always here to help.

The Droylsden Glass Team

Réponse de Droylsden Glass Limited

16 juin 2026

Thank you, Imran, for your kind feedback we really appreciate you taking the time to share your experience.

We’re delighted to hear Mel took the time to understand your requirements and provide helpful, tailored advice throughout your consultation. Listening carefully and guiding customers towards the right options for their home is exactly what we aim to deliver.

It’s great to know you felt confident in the process, particularly when considering new doors and windows, where the right choice can make a real difference in terms of performance, security, and overall finish.

We really appreciate your recommendation it means a lot at this stage, so thank you for your support.

If you have any further questions as you move forward, our team is always here to help.

The Droylsden Glass Team

Réponse de Droylsden Glass Limited

5 juin 2026

Hi David,
Thank you very much for your kind feedback it’s great to hear how pleased you are with your new carport.

We’ll be sure to pass your comments on to Steve and the team. It’s especially good to hear that everything was clearly discussed and agreed on site, and that the installation was completed to a high standard with the area left clean and tidy.

The Simplicity 16 aluminium carport is a fantastic upgrade from a timber structure, offering a much more durable, low-maintenance solution while still looking smart and modern. The clear polycarbonate roof is a great addition too, allowing plenty of natural light while keeping you protected from the elements.

We’re also pleased to hear the office team looked after you during the ordering process we’ll make sure your thanks are shared with them as well.

For anyone considering a similar addition, these systems are incredibly versatile whilst ideal as a carport, they can also be adapted to create covered outdoor spaces, giving you more opportunity to enjoy your garden throughout the year.

Thanks again for taking the time to leave your review it really means a lot to the whole team.

All the very best,
The Droylsden Glass Team

Réponse de Droylsden Glass Limited

5 juin 2026

Hi Ian,
Thank you for your kind words it's great to hear you were pleased with the service you received.

We take real pride in delivering a prompt and friendly experience from start to finish, so your feedback means a lot to the whole team.

Thanks again for taking the time to leave your review.

All the very best,
The Droylsden Glass Team

Réponse de Droylsden Glass Limited

5 juin 2026

Hi,
Thank you for your kind feedback it’s great to hear about your positive experience with Dan.

He takes real pride in offering a helpful, informative, and no-pressure customer experience, so it’s fantastic to know Dan took the time to answer all your questions while making you feel comfortable throughout.

We’ll be sure to pass your comments on to Dan he’ll really appreciate it.

Thanks again for taking the time to leave your review, it really means a lot to the team.

All the very best,
The Droylsden Glass Team

Réponse de Droylsden Glass Limited

5 juin 2026

Hi Brendon,
Thank you for taking the time to leave your review it’s great to hear you were pleased with the whole experience from start to finish.

We’re really pleased you felt well informed throughout, and that the installation team delivered a neat and tidy job. It’s also great to hear that the minor issue was resolved quickly on the day putting things right promptly is something we take very seriously.

The St Andrews design in Premium Clay is a fantastic choice, offering a timeless look, and we’re glad you’re happy with the finished result. Alongside the appearance, you’ve also got the added reassurance of the Avantis multipoint locking system and integrated Kubu smart security sensors for enhanced security and peace of mind.

For anyone considering a new door, we also have a range of composite doors on display at our showroom, helping customers compare styles, colours, and features in person. We’ve also put together a short video highlighting the benefits of visiting, which may be helpful: https://www.youtube.com/watch?v=b68xvrS_zgM

Thank you again for your recommendation it really means a lot to the whole team.

All the very best,
The Droylsden Glass Team

Réponse de Droylsden Glass Limited

5 juin 2026

Hi Kirsty,
Thank you for your lovely feedback it’s great to hear about your positive experience with Mel.

We take real pride in providing a helpful, informative, and no-pressure customer experience, so it’s fantastic to know Mel made you feel comfortable while clearly explaining everything and providing your quote there and then.

We’ll be sure to pass your kind comments on to her she’ll really appreciate it.

Thanks again for taking the time to leave your review, it really means a lot to the team.

All the very best,
The Droylsden Glass Team

Réponse de Droylsden Glass Limited

5 juin 2026

Hi Debbie,
Thank you for your review it’s great to hear you were pleased with how quickly everything was resolved.

We’re really pleased Wayne was able to take care of the replacement efficiently as part of our aftercare and warranty service. Our customer service team takes great pride in responding promptly and making sure any issues are put right with minimal disruption.

We’ll be sure to pass your kind comments on to Wayne he’ll really appreciate it.

Thanks again for taking the time to leave your feedback, it really means a lot to the team.

All the very best,
The Droylsden Glass Team

Réponse de Droylsden Glass Limited

5 juin 2026

Hi Andy,
Thank you for your fantastic feedback it’s great to hear how well you’ve been looked after by our aftercare team.

We’re especially pleased to hear your kind comments about Becky. She takes real pride in making sure every customer feels supported, and that any issues are resolved quickly and smoothly as part of our aftercare and warranty service. We’ll also make sure your feedback is shared with Harry and Wayne, who work hard to deliver that same level of care on every visit.

It’s great to hear that you felt valued throughout and that the issue with your door was resolved so promptly. We firmly believe that no issue is ever too small, and your feedback shows exactly why that approach matters.

Thanks again for your continued support it really does mean a lot to the whole team.

All the very best,
The Droylsden Glass Team

Réponse de Droylsden Glass Limited

5 juin 2026

Hi Donna,
Thank you for your fantastic feedback it’s great to hear you were so pleased with the whole experience from your initial call through to installation.

We’re really pleased everything went smoothly and that the replacement panes were fitted quickly and efficiently. Wayne will be delighted to hear your kind comments he takes great pride in delivering a prompt and professional service on every visit.

Providing a straightforward, reliable service from start to finish is something we work hard to achieve, so it’s great to know this came across.

Thanks again for your kind words it really means a lot to the whole team.

All the very best,
The Droylsden Glass Team

Réponse de Droylsden Glass Limited

5 juin 2026

Hi Ben,
Thank you for your fantastic feedback it’s great to hear you were so pleased with the whole experience from start to finish.

We’re really pleased the communication throughout kept you well informed, and that the different options provided helped you find the right solution without any pressure. Our approach is always to offer clear, transparent pricing, so it’s great to hear that came across.

It’s also great to know the installation at your home in Rochdale was carried out professionally, and that you felt supported with our follow-up afterwards to make sure everything was just right.

Thanks again for your recommendation it really means a lot to the whole team.

All the very best,
The Droylsden Glass Team

Réponse de Droylsden Glass Limited

5 juin 2026

Hi Maxine,

Thank you for your lovely feedback it’s great to hear you were so pleased with the installation.

We’re really pleased Paul made a positive impression, arriving early, getting started straight away, and taking care to protect your home and leave everything clean and tidy afterwards. He takes great pride in his work, so your comments will mean a lot to him.

The Anthracite Grey finish is a fantastic choice, giving a modern look, and alongside the appearance, you also benefit from excellent security with the Avantis multipoint locking system and integrated Kubu smart sensors for added peace of mind.

It’s great to hear everything was completed to a high standard at your home in Stalybridge.

Thank you again for your recommendation it really means a lot to the whole team.

All the very best,
The Droylsden Glass Team

Réponse de Droylsden Glass Limited

9 juin 2026

Hi David,
Thank you for your review and for taking the time to discuss your concerns with me at your home recently.

Firstly, I am delighted that you are pleased with the quality of your door, window, and installation. It was particularly encouraging to hear your comments about the workmanship and how secure and substantial the door feels when it closes.

Following our meeting, we clarified how the Kubu Smart Security system operates. As discussed, Kubu is an intelligent monitoring and alert system designed to notify homeowners of security events and door status; it is not an automated locking system.

During my visit, I offered to assist with setting up the Kubu app and system so you could benefit from its features, but you chose not to proceed at that time.

I would also like to apologise for the communication issues you experienced. It is clear that we did not respond as promptly as we should have, and this does not reflect the level of customer service we strive to provide.

We genuinely appreciate your feedback, as it helps us improve. Should you wish to discuss anything further or require assistance with your Kubu system in the future, I would be more than happy to help.

Kind Regards,
Karl Siddall (Director)

Réponse de Droylsden Glass Limited

26 mai 2026

Hi Chris,
Thank you for taking the time to leave your feedback, and I am genuinely sorry that your experience with us left you feeling frustrated and disappointed.

Firstly, I would like to apologise that the conversation came across as dismissive, as that is certainly not the experience we aim to provide. We understand completely that many customers initially want a rough idea of costs before deciding how and when to proceed with a project.

The reason we normally ask all homeowners to be present at an appointment is not to create pressure or make things difficult. Quite the opposite, we aim to ensure that everyone involved receives the same information, can discuss the options together, and can ask questions at the same time. We pride ourselves on providing a relaxed and informative approach, and many of our customers specifically comment on the lack of pressure throughout the process on all our review sites.

That said, every project and every customer situation is different, and in hindsight, we should have escalated your enquiry to a member of management rather than allowing the conversation to end where it did. For that, I apologise.

I am sorry we missed the opportunity to assist you, and I am naturally disappointed to hear we lost your business. However, we do appreciate the feedback, as it helps us improve both our communication and our processes moving forward.

We genuinely wish you all the best with your project.

Yours sincerely,
Karl Siddall (Director)

Réponse de Droylsden Glass Limited

27 mai 2026

Thank you so much for your kind review, Mrs Garbett, we really appreciate you taking the time to share your experience.

It’s fantastic to hear how helpful Mel has been in guiding you through the design process. Being able to offer new ideas, alongside honest advice on styles and costs, is exactly what we aim to deliver, helping customers feel confident in every decision.

Your upcoming installation sounds fantastic. The combination of White uPVC windows with a Chartwell Green on White composite door is a great choice and will create a really striking finish to your home.

We’re also pleased that your installation will include Kubu smart security sensors as standard. As Kubu Pro installers, this gives you added peace of mind, allowing you to monitor the status of your windows and doors in real time combining convenience with enhanced security.

We’re really looking forward to completing the installation for you and bringing everything together.

For anyone considering similar improvements, visiting our showroom is a great way to explore colour combinations, see build quality first-hand, and understand the benefits of features like Kubu smart security, thermal performance, and overall design.

You can also get a feel for what to expect before visiting here:
https://youtu.be/b68xvrS_zgM

Thank you again for your recommendation we’ll be sure to pass your lovely comments on to Mel.

Réponse de Droylsden Glass Limited

27 mai 2026

Thank you John & Lisa for your kind review we really appreciate you taking the time to share your experience.

We’re pleased to hear that the repair was carried out quickly and efficiently, and that everything was clearly explained. Providing a prompt and straightforward service is something we place a strong emphasis on, particularly when resolving issues.

It’s great to know you wouldn’t hesitate to recommend us that really means a lot to the whole team.

Kind Regards,
The Droylsden Glass Team

Réponse de Droylsden Glass Limited

27 mai 2026

Thank you Masura for your fantastic review we really appreciate you taking the time to share your experience.

It’s great to hear that Wayne made such a positive impression. His punctuality, professionalism, and willingness to go the extra mile are exactly what we aim to deliver on every visit, so we’ll be sure to pass your kind feedback on to him.

We’re also pleased that everything was clearly explained and that your door is now working better than ever. Taking the time to ensure everything is fully resolved and leaving everything clean and tidy is an important part of the service we provide.

It’s especially reassuring to hear that you feel confident in the support we offer going forward. Should you ever need us again, we’ll always do everything we can to help.

Thank you again for your kind words it really means a lot to the team.

The Droylsden Glass Team

Réponse de Droylsden Glass Limited

27 mai 2026

Thank you Claire for your fantastic review we really appreciate you taking the time to share your experience.

It’s great to hear that Mike and Jack made such a positive impression. Their attention to detail, clear communication, and respectful approach on site are exactly what we aim to deliver on every installation, so we’ll be sure to pass your kind feedback on to them.

We’re also pleased to hear how happy you are with your new front and back doors, as well as your kitchen window, and that everything was carried out smoothly from start to finish. Little details like preparing for features such as your cat flap ahead of installation can make a real difference, so it’s great to know this was appreciated.

It’s especially rewarding to hear that you found the whole experience efficient, friendly, and professional. And to know you’d 100% recommend us really means a lot to the whole team.

For anyone considering similar improvements, visiting our showroom is a great way to explore different styles, see the quality of our windows and doors up close, and understand the benefits around design, thermal performance, and security.

You can also get a feel for what to expect before visiting here:
https://youtu.be/b68xvrS_zgM

Thank you again for your kind words it really means a lot.

The Droylsden Glass Team

Réponse de Droylsden Glass Limited

27 mai 2026

Thank you Sam for such a detailed and thoughtful review we really appreciate you taking the time to share your experience.

It’s great to hear how happy you are with the secondary glazing we installed in your master bedroom, and that the 6.8mm glass is already making a noticeable difference in reducing traffic noise. Living in a busy central location, achieving that level of noise reduction can have a real impact day-to-day, so it’s fantastic to hear it’s already improving your sleep quality.

We also really appreciate your honest comments around cost versus performance. While we may not always be the cheapest option, it’s important to us that the secondary glazing solutions we install genuinely deliver on their intended benefits especially when it comes to acoustic performance and long-term comfort.

It’s great to hear that the whole process ran smoothly too, from your initial enquiry through to installation. We’ll be sure to pass your feedback on to the wider team.

For anyone considering secondary glazing to reduce outside noise, visiting our showroom is a great way to explore the different options available and better understand how glass specifications and systems can make a real difference.

You can also get a feel for what to expect before visiting here:
https://youtu.be/b68xvrS_zgM

Thank you again for your recommendation it really means a lot, and we’d be delighted to help if you decide to proceed with secondary glazing in your living room as well.

The Droylsden Glass Team