DRPower Equipment Avis 

you sent the wrong part - I returned it promptly but after 4 days you still have not shipped the correct part

Sales rep was good. Shipping seemed fair

I ordered a stump grinder based strongly on their advertising that it would be shipped in 4 to 5 business days. However, each week I get a new email from them informing me that the shipping date has been pushed back another week.

Customer service was no help, and blamed it on unexpected delays. But all through this time on their website they advertise that they can ship this product in 4 to 5 business days, which makes me think that this isn't unexpected as much as a calculated decision to get more orders for a product they don't have available. I have a backlog of projects that require a stump grinder, and it is highly disrespectful of them to lie about shipping times.

To make matters even worse, when I go to leave a review for the product on their website, I constantly get a Server Error when trying to submit. This could just be a coincidence, but seeing as how bad their customer service is, I would not be surprised if they are blocking bad reviews.

Placed an order last week for parts for my brush mower, typically in the past getting parts was fast and easy this time not so much, talked to customer service yesterday trying to get an update which usually happens from your end so I was told that my items should ship by the end of the week, did a chat online today with customer service and was informed that both parts were on back order which I wasn’t told yesterday by customer service and I received no notice when placing the order they were or no follow up to say so,
communication is and was poor

I had a great experience, Lilly went the extra mile and instead of just taking my order , she found that my 2029 pro max 30 brushcutter actually needed a retrofit kit to resolve my issue and then sent me the kit and two shift cables at no cost, this type of care and customer service is above and beyond what I expected and is why I continue to be a life long customer. Thanks!

The Dr power equipment customer service was fantastic for me! It was Carrie I believe. I bought a pro xl trimmer, it started quick and the power is over the top. It appears well built and very thought out.

Easy to order on their website! Power grader was sold as a bundle, price seems fair. Waiting to get it shipped to me and then I’ll be able to test it out!!!

Ordered battery for a never used walk behind eeed trimmer unit in March, told it would not ship until May, then told it would not ship until October, just got an email saying the order was cancelled because the battery was discontinued. So I guess o will never know how the unit I purchased will ever work. What a waste of money!!! No offers to switch out the unit, no no backing of their product, just a “ha ha ha, you are the fool for trusting in us” feeling. I am VERY DISAPPOINTED in this company!

1. When you order a part DR. will debit your bank account which puts a hold on your available funds. They do this even when they do not have the part in stock, so those funds are locked until they do receive and ship the part. They also state when you order that the typically ship parts in three to five days. Not true.
2. The DR. Pilot trimmer is a great weed eating machine. It comes with a trimmer head that is increasingly hard to thread the line through. They offer a Quick lock head "starting at $89.99" plus tax and $15.99 for shipping. (Shipping is another profit department at DR.) I ordered one on June third. Talked to a DR. rep today and was told that I could receive it by June 18th.
3. The Dr, Timmer Pilot $379.99 is hard to start as you must have the trimmer head engaged to start it. I. e. Put your foot behind a wheel so that the machine doesn't roll back while you are trying to start it. The DR. Premier $499.99 is $120 more than the Pilot, and you don't have to have the trimmer head engaged to start it. There isn't any other benefit to paying $120 more for this feature.
4. When you call to check on a parts order you are going to be on hold for a while.
5. The Mow ball on my DR. Pilot lasted one season, then shattered.
6. As I stated the DR. Pilot is a great machine for weed eating. It is overpriced simply because it is hard to start and in my opinion $89.99 for the quick lock trimmer head and $15.99 for shipping it is just another added excessive charge.

I rely on this machine! I ordered a simple part 7 days ago. Website says order gets fulfilled in 1-3 days. Agent said today it hasn’t left the warehouse, for crying out loud. No notice, nothing about the delay. Bad service.

Shipping is so slow. Parts still not here so I had to buy another machine to avoid fines for weed clearing. Let’s see how Ardisam support is.

had to wait 10 days for item to show out for delivery and then it disappeared from tracking, 2 weeks later they finally issued a replacement however 3 days later it stil had not shipped so now we are at 4 weeks from purchase and i still don't have my item and the replacement has not shipped, you would thing they would do everything possible to get me my item but no. I am not waiting 6 weeks so canceled order. ordered from Garvee and item shipped same day for a lower price and free shipping as all other items I've purchased thru them hassle free. getting my item 5 weeks later than I wanted it but I have tracking same day as ordered. my 1st time using DR power and no question my last time. never again, and I would recommend to all to read the reviews, they are correct this company is the pits.

I ordered a tiller and was excited. I got on here after and read the reviews and went the next day and cancelled the order. They said it couldn't be cancelled because it was already shipping. many days later ... no unit and the shipping company sent me 3 different messages on different days for shipment. Never came on those days. Then one day went home and there is the unit in my front yard. No call, no email, sitting in the grass.
i took the unit out and decided to give it a try. put the handle on and a couple of things that needed to be put together and tried to see if everything was working.
Tines would not work. I had to disassemble the unit to find the main belt pully had not been tightend or bolted to the unit. It damaged the guide pulley and the main pulley.
I sent a request for help, part or whatever and no response. I set up return to be told they will not give me my money until they receive the unit back. They got their money before I had a working unit so ...
now I am waiting and going on my second week of waiting for them to come get the unit.
Now they are telling me I have to palletize it and print papers and prepare it like I am a company or they wont give me my money back.
They picked up the damaged unit and I am still waiting on my refund.
a month of nightmares. Not worth getting yourself robbed by this company.

When you place an order there seems to be no urgency to ship nor any updates as to expected delivery date.

My husband loves this brand, however I think it's time to find a new one. We ordered the walk behind brush mower a few year ago. He loves it. Had a few issues with it, but nothing he couldn't fix/handle. Here lately he's been wanting a stump grinder so I ordered one. I ordered it April 27th. Said it would be SHIPPED in 10 to 15 business days. May 18th rolled around. It was pushed back to May 27th. May 27th rolled around and it was pushed back to May 29th. May 29th rolled around and it was pushed back to June 3rd. I have called multiple time and just get told the same "they're on back order". I'm very close to canceling my order. This is crazy ridiculous. If you need it in a timely manner I do not recommend ordering from them.

I ordered a stump grinder in March of 2026 website stated 6-8 days shipping. No worries except every week I would get a email saying it was delayed another week. The hold on my credit card for $1100 had to be re-held two times. Finally at the end of May I called to cancel my order which was initially told I could not. The agent could not give a answer why as the product had not shipped. After asking why they were able to cancel the order. To bad I wanted the product 3 months waiting is a tell of what I would experience if something broke.. Probably a blessing in disguise.

I ordered a battery and charger for my electric lawnmower in June of 2025. The battery had failed and when I called the DR Power Equipment i was told that It was not safe to use the existing battery or charger. I ordered and paid for a charger and a battery. I received a replacement charger almost immediately. No battery and I when I called I was told it would ship in August, then October, then November and December. No communications from DR Power Equipment. Only response was when I called. Now I am told that the battery may be shipped in October of 2026. I can understand why the dealer I purchased your equipment from no longer supplies your products. This is a huge customer service fail for not following through with shipping information and not being able to secure a vendor that would provide replacement product that was defective. This is a second season without my electric mower. It also seems like DR Power should provide replacement products at no chargehe equipment sold us was defective and according to customer service unsafe to use. That is not what is happening.

Douglas Jones Minneapolis, MN 55421

Easy to order on DR website and customer service was very helpful when I needed to make a change on the order before it was shipping.

Unfortunately i bought a blower AND a hedge trimmer from Dr. I have been waiting OVER A YEAR for a battery replacement I ordered!!! They are back ordered and told me today there are over 500 people on the waiting list. Hard to use electric equipment without a battery!!! What a waste of money. DO NOT BUY from this inept company.

need parts asap and still waiting for delivery