duckanddry.com Avis 

true meaning of bouncy blow out! my service was excpetional. normally a blowdry on my hair lasts a day, but i was able to extend this to 3 days. The oomph spray definitely helped this too. The team were also really lovely. deffo be back

I came with a girlfriend because I was presenting at the national film awards that evening. Unfortunately, the city was going through a heatwave and I was dripping in sweat from the tube. They told me I would be express only, and I had no objections. I asked for soft curls and volume up top. The woman who was older said my hair was dirty and volume would be hard. I told her it was sweat because of the tube, but she insisted it was dirty. I replied whatever you can do. She then said she would use dry shampoo (which she never used). When she blowdried my hair the “dirty oil” disappeared. She then proceeded to curl my hair in very tight curls. At one point, she burned the back of my head while looking out the window. While putting the iron away, she yanked my hair and I told her it was caught. Her response was to throw the piece in my face. At this point, my hair was in tight curls and I was confused. I didn’t say anything because I didn’t know she was done. However, she ripped the collar out of my neck without saying a word. She walked to the front desk where she was laughing and looking back at me. She came back and said “you’re done get up”. I was so embarrassed by the experience and coming from the airport who lost my bag, I just wanted to cry. I was so quiet during the whole experience with no issues except not wanting my hair yanked or burned. I didn’t even demand her to fix my hair, but the experience made me feel defeated. Charlie is such a sweetheart for coming by and offering to fix it even without me saying a word. I thanked her and left. I come often for different events but the experience left me in tears. There is no way I will be going to this salon again.

The bar is so nice! Thank you

We went to the Oxford Street shop in John Lewis for a blowout for my hen party. The blowout itself was great and lasted the night. We added on a head scrub and I reminded the girl once we’ve finished the hair wash that I had asked for one, and she said that she did it. It just seemed like a straightforward hair wash to me. Slightly disappointing. Just for a regular blow out don’t put any extra on.

Went in to get my hair done at the store in London. Left UNSATISFIED. The two girls working in front were so incredibly RUDE and SNOBBY. I would never go in a million years absolutely not. Horrible customer service I will be telling everyone not to go here!

Amazing blow-dry with Sam, beautiful attention and so relaxing. One of the best I've had!

Hi there,

I’m disappointed in the service I got today at your salon. I booked a braids style which includes a wash. I asked if you would be washing my hair and never heard an answer back except to confirm my bookings (see below).
There was no mention of the included wash OR of you extended my appointment times and pushing back my appointments - which you did.

Because of this, I waded my hair this morning ahead of my appointment. When I was getting my braids done I was asked if I want a wash but was never told this was included or explained that I could still get one based on what I booked.

I then proceeded to sit in a chair for 35 minutes without any update on why I’m waiting. It APPEARED to me like someone came in after me and got seated to get their nails done during my appointment time.

When I asked the woman at the desk about it, she told me it’s because you extended my appointment time due to a wash, which again was always included in my booking AND never confirmed to me you were doing this. On top of it the nail lady was running late. So not only did you extend my appointment time for no reason and didn’t inform me I could get my hair washed with my booking but then you’re late on top of it. I would expect a common courtesy of informing me what my appointment included, you could have asked me if my hair was long or thick (which it isn’t) and you could have told me you’re extending my appointment time and therefore should have updated my other bookings to reflect the new start time.

All of this aside, I have had an extremely stressful month and I’m travelling all next week for work. This was my Saturday to pamper myself before I work on Sunday and I feel like my time wasn’t valued, I wasn't kept informed and another customer was given priority over my booked time.

I go to a duck and dry nearly every other week and have been for years but my past few experiences have been poor and this one tops it off. I’m extremely frustrated and will be thinking twice before booking here again.