Duncan Lewis Solicitors Avis 

I am writing to express my dissatisfaction with the level of service I encountered while attempting to reach Duncan Lewis Law firm for assistance with a new legal matter.

On five separate occasions today, I attempted to contact their office, and each time I encountered significant delays and, unfortunately, dropped calls. Below is a summary of my attempts:

1. Call 1: After a 15-minute hold, my call was disconnected.
2. Call 2: After a 10-minute wait, my call was again dropped.
3. Call 3: Someone answered, but the call was abruptly terminated.
4. Call 4: After waiting for another 15 minutes, the call was disconnected once more.
5. Call 5: I spoke with a representative who appeared to be located at an overseas call centre. I explained my prior experiences and began to provide my first name, but after being placed on hold for over 10 minutes, I chose to hang up.

It is truly inconceivable that a law firm of this stature lacks robust measures to monitor the effectiveness of its customer service representatives. First impressions matter greatly in the legal field, and my experiences have regrettably led me to seek representation from another firm.

I hope this feedback is taken constructively and prompts an evaluation of your call handling processes to improve future client experiences.

I would like to express my sincere gratitude and appreciation to Duncan Lewis Solicitors, and in particular to my supervising solicitor Pardeep Somel, for the outstanding professionalism and dedication shown throughout my immigration matter.

Pardeep supervised my case and handled complex pre-action protocol and judicial review related work with exceptional care, accuracy and legal skill. She managed my case with a very high level of professionalism, patience and integrity, even during a period when I was under severe psychological stress and sometimes struggling to explain my situation clearly.

Despite the complexity of my circumstances and the pressure I was under, she remained calm, supportive, understanding and highly professional at all times. Her guidance, attention to detail and commitment were instrumental in achieving a successful outcome in my immigration case.

I am truly grateful for her efforts and for the excellent service provided by Duncan Lewis Solicitors. I would highly recommend Pardeep Somel and the firm to anyone seeking expert and compassionate legal representation in immigration matters.

I’m so satisfied with Duncan Lewis solicitors great work. Highly recommended. Specially Rajni Chodha, thanks for your support,advice.
God bless you 🙏

Great service been provided by Miranda quashia highly recommended

Paige Evans- handled my case with a very high level of professionalism and care. It was a complex matter, but she was clear, strategic, and thorough throughout, which ultimately led to a successful outcome.

Communication was excellent. Paige kept me informed at every stage, explained matters clearly, and was always responsive to emails and queries. She made a very stressful situation feel manageable and gave me confidence in the process.

I am extremely pleased with the outcome and would not hesitate to recommend Paige Evans and Duncan Lewis Solicitors.

I had a wonderful experience with my solicitor Amrit Raindi. He demonstrated a high level of commitment to make things easy for me

I would like to express my sincere gratitude to Meghana Vuttaradi of Duncan Lewis Solicitors for her outstanding work on my asylum claim. She was professional, compassionate, and extremely thorough throughout the entire process. Meghana took the time to listen to my story, explained every step clearly, and supported me during what was a very stressful and difficult time.

Thanks to her dedication, hard work, and attention to detail, I have now been granted refugee status. I am truly grateful for her support and would highly recommend Meghana Vuttaradi and Duncan Lewis Solicitors to anyone in need of legal assistance with asylum or immigration matters.

I am honestly so thankful to Hema Yaramachu for everything she has done for me. From the very beginning, she treated me with kindness, patience, and respect. She listened to me, believed me, and supported me through one of the most difficult times in my life. She explained everything clearly and never made me feel rushed or unheard. I will always be grateful for her support and dedication, and I truly couldn’t have asked for a better legal rep.

Dear All at Duncan Lewis Solicitors,
I hope this message finds you well.
My name is Abdulselam Mohammed, and I am one of your clients. I am writing this email today to express my sincere gratitude and appreciation.
My respected solicitor, Ms Hajra Fathima, has worked with me with exceptional dedication. She has supported me greatly, without sparing her time, and has handled my case with care, professionalism, and kindness. For this, I would like to say a heartfelt thank you.
If there is anyone who can truly testify to the quality and excellence of your firm, it is me, Abdul, and I am proud to say so.
Honestly, it is difficult for me to fully describe the way Ms Hajra Fathima treated me. To tell the truth, she felt not only like my solicitor, but like my own sister. Her approach, understanding, and support meant a great deal to me.
From now on, if I come across anyone who is looking for a solicitor, I will not hesitate to direct them to your firm.
I have nothing more to add, as words feel insufficient. Once again, I would like to thank all of you sincerely for the help and support you have given me.
Kind regards,
Abdulselam Mohammed
Peace be with you.

Excellent lawyer. Very professional, knowledgeable, and supportive. Ankita Dwibedy guided me through my case with honesty and care. I strongly recommend her services

I am very grateful for Caroline Roche's support regarding a will and associated legal proceedings. Her guidance was so strong and steady, but it was her compassion and empathy that truly stood out. I honestly would have been lost without her during those final 12 months. During her pregnancy when things were finalizing through the court, she was under a lot of pressure whilst still supporting me, when she should have been having a much easier time. It is a testament to her professionalism and kindness that she remained so focused on our needs. I feel privileged to have had her as our legal counsel.

My experience with Duncan Lewis was the best ive had with a solicitor, communications great and they do give good advice.They listen to you and takes strategic measures to help and what makes them separate from others is they honest and willing to help people that are in need Thank you Bradley (Duncan Lewis)

Superb service provided by Jaspreet Rai of Duncan Lewis Solicitors. My case was handled sensitively, professionally and efficiently. Jaspreet always made me feel safe and reassured. She was very respectful in every email communication. Jaspreet's knowledge and responses to my questions were always prompt and accurate, with legal knowledge conveyed clearly. I would highly recommend Duncan Lewis and Jaspreet Rai to handle your legal matters.

I regret to write this review regarding the unsatisfactory experience I had with Duncan&Lewis firm concerning my case. Unfortunately, the level of diligence and attention to detail was severely lacking, which resulted in a significant sense of confusion of the case and frustration on my part.

After some more experience with another firm, I can confidently say, that from the beginning, it was apparent that there was little understanding of my needs. The careless approach to managing the complexities of my case and the absence of a solid strategy demonstrated a lack of commitment to achieving a favorable outcome. The issues and confusion that arose from neglectful handling have left me feeling unsupported and disheartened.

Additionally, I was not informed about any alternatives in a timely manner. On two occasions, I found myself disheartened the day/ evening before a hearing, with last-minute comments that I should drop the case, instead of well-planned advice. Had I been informed earlier and worked on the best possible strategy and plan, they could have saved me a lot of time, stress, and money.

My complex case was assigned to a junior solicitor, and according to our contract, a senior solicitor was supposed to supervise and regularly review all work, especially our finished statements. Unfortunately, this did not happen. The statements were written in a very rushed and confusing manner, making it difficult for the judge to quickly grasp the main information and evidence. Despite my concerns regarding the amount of evidence we were submitting, the team insisted on this approach, which ultimately led to extra hearings and unnecessary delays.

The firm was very expensive, yet the high fees did not mirror the attention my case required or the support I deserved.

Each extra hearing, costing me approximately £5,000 to £7,000, only added to the overall confusion and complexity of the case, instead of simplifying it and focusing on the most important issues. Communication was often unclear, inaccurate, lacking in main points, making it difficult for me to grasp essential information about various stages. The responsiveness to my inquiries was inadequate, which compounded my anxiety and made it challenging to navigate a situation that was already complicated.

We went through three hearings, at least one, possibly two of which could have been avoided had I been informed of the realistic outcome well in advance and offered more constructive alternatives. My lack of confidence in the team’s expertise has only continued to grow, and I did not feel that I received the best possible assistance.

I submitted a complaint to the principal office about six weeks ago and have yet to receive any response.

I am truly disappointed by the overall experience with this firm.

I worked with Ashmira Kailash Moon at Duncan Lewis Solicitors. Throughout the case, she was incredibly attentive, even though we spoke different languages. She even arranged for an interpreter and we had multiple conference calls to better understand me and help with my case. We discussed in detail how to organize my documents and defense. She has a powerful writing style. Her explanations and ability to help you express yourself clearly are truly wonderful. She's a lawyer who knows exactly how to use words. She allows you to text her at any time of day, and if she's unavailable, she gets back to you as soon as possible to inform you about your request. She's absolutely a wonderful person. I'm sure all her team members are equally kind and understanding. Thank you so much for everything, both to Ashmira and all the other Duncan Lewis employees.

I worked with Shrestha Banerjee . She is very helpful and professional. Communication is very good and she explained everything clearly

I would like to thank safia khan from Duncan Lewis solicitors for helping and supporting me through my family matter within the last couple of years, safia has been amazing really friendly, polite and very respectful. Very good at communicating and responding by emails, I would recommend Duncan Lewis to friends and family.

Excellent service, communication and professionalism. Elya Ana Warwick handled my case and she was very responsive to every email and call, detailed and clear in her explanations and thoughts and made me feel comfortable and confident with her advice and suggestions.
Elya understood the human aspect of my case and always respected that making me feel like a valued client and also giving me support at critical times throughout.
I would highly recommend Elya and Duncan Lewis Solicitors who acted from start to finish in a very professional and calm manner explaining with complete clarity the legal meanings at every step. I am very appreciative of Elya and all who assisted who worked hard and tirelessly to achieve a favourable outcome. Thank you.

I had an excellent experience with Frank Oppong. He was professional, responsive, and very clear throughout the process. He handled my matter with care, honesty, and strong legal knowledge, which gave me real peace of mind during a very stressful time. I’m genuinely grateful for his support and would highly recommend him to anyone needing reliable legal assistance.

I am very satisfied with the service provided by Shrestha Banerjee. She was professional, knowledgeable, and supportive throughout my case. She explained the process clearly and kept me informed at every stage. I felt well supported and would recommend her services to others.