Just wanted to thank your Service Technician, Robert Green. He came to sort out a problem yesterday with a creaking noise on our Waldorf Sofas and has now solved this for us. We were very impressed wi... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
We have just purchased a new three piece suite from Duresta to replace our old and much loved suite, which was also Duresta. There was an issue with the furniture passport number which led me to emai... Voir plus
L'entreprise a répondu
Amanda in customer service was amazing going out her way to help and following everything up in a quick manner. She is an asset to the company and deserves a pay rise! lol
L'entreprise a répondu
I contacted the original supplier of the suite regarding the issue and they immediately contacted Duresta. Within a few days Duresta had called me and arranged an appointment with the service team.... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Duresta has made luxurious upholstery since 1938. Every piece of furniture we produce is designed to take pride of place in any home.
Coordonnées de contact
Duresta Upholstery Ltd, Castlewood Business Park, Farmwell Lane, Sutton in Ashfield, NG17 1BX, Nottinghamshire, Royaume-Uni
- customer.service@duresta.co.uk
- duresta.com
4,4
Excellent
508 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Sadly Duresta took 14 months to deliver…
Sadly Duresta took 14 months to deliver a Waldorf sofa and 2 chairs ordered last year. Rating would have been 1 star but the delivered product was excellent and will hopefully last as long as our previous sofa.
27 juin 2022
Réponse de Duresta
Hi Stephen, thank you for reaching out to us.
We are so pleased to hear that you are happy with the quality of your Waldorf sofas, we are confident they will bring you many years of joy and comfort.
However, we are sorry that your furniture took 14 months to arrive, due to the unprecedented demand for furniture as well as the global shortages in raw materials, fabrics, components and labour our lead times have been impacted. We do understand your frustrations.
Best wishes,
Hannah
Delays, broken promises, non existent communication - Be warned
We ordered several Duresta items through John Lewis in September with a lead time of 25 weeks. One sofa arrived within that time, damaged, and we are now waiting for a replacement. As for the rest of the furniture, we are 40 weeks on and still waiting. Every couple of weeks or so we get a call from the retailer to advise that delivery has been pushed back another 2-3 weeks, always citing the same generic reasons - fabric delays, manufacturing issues etc, without ever giving specifics or whether they have even started to build the furniture. It’s little wonder that John Lewis no longer sell any Duresta products, as judging by the reviews on here, lots of people appear to be in the same position, having shelled out considerable sums of money and being kept largely in the dark.
Despite a reputation for quality which is what attracted us in the first place, Duresta are slowly destroying their brand through the consistently disingenuous way in which they communicate with their suppliers and customers. Be warned…
15 juin 2022
Avis spontané
Réponse de Duresta
Hi James, thank you for reaching out to us.
I am very sorry to hear that your sofa arrived damaged and that you are still waiting on your replacement as well as your other furniture. Please be assured we take complaints of this nature very seriously and I will pass your comments on to the relevant teams.
The demand for furniture has been truly unprecedented and with the added challenge of global shortages in raw materials, components, fabrics and labour, our lead times have been impacted.
I do apologise for your experience and ask that you keep liaising with John Lewis for an update on your delivery.
Thank you for your continued support and patience, we do appreciate your frustrations and please be assured we are working tirelessly to ensure all our customers receive their furniture as soon as possible.
Kindest regards,
Hannah
Réponse de Duresta
Hi Mark, thank you for taking the time to leave us a 5 star review. We are so pleased to hear that you are happy with your lovely Duresta suite!
Best wishes,
Hannah
5 stars because of quality & unique…
5 stars because of quality & unique products they sell, sofa is classy & well made.
If duresta can get there act together can be the market leader, massive improvement needed in customer services & communication with the retailer along with better lead times.
Duresta as a company do not realise a world class brand they could have & they need a big kick up the backside to get them back on track.
A Google rating of 2.6 & 3.5 stars on trustpilot,I can see why.
Ordered through furniture village Princeton (Harvard)grand 4 seater sofa & round footstool. 27th February 2021 with a lead time of 15-17weeks.
It is now June 2022! I have my quality sofa & footstool I ordered which was a replacement.
Stress,hassle,emails,complaints phone calls you name it we went through it all.
The lead time was 20 weeks or so for the replacement which was ordered back in September 2021!
Durestas communication with the retailer was diabolical sometimes none existent furniture village had claimed.
Expanding on that the store manager (furniture village Preston) didn’t have many good things to say about duresta, his words not mine ** lead times are poor the communication is poor - they are not the brand they used to be - retailers are turning there back on duresta because the the service they provide.
In my opinion it’s because of the lead times & when the original damaged sofa was delivered, I needed parts from duresta ordered through furniture village, duresta sent wrong parts 2 of 3 times & the timescale in which it took to receive them was unacceptable.
At this point I’d had enough & they attempted a repair which didn’t work either.
I still didn’t get all the correct parts however the sofa & footstool went back for a replacement.
Towards the end I had to chase duresta for my sofa on behalf of furniture village because of 16 months of agony.
However duresta wouldn’t communicate with me & only through furniture village, I still felt I needed to chase duresta to push them as I didn’t think furniture village where doing enough, I sent email after email until I finally got my sofa & footstool.
The industry is facing tough times & wait times for sourcing parts accepted but considering that the lead times where still unacceptable.
Duresta need to update consistently with customers & retailers for the lead times so they don’t feel ignored, people would perhaps be more understanding being kept in the loop with delays.
Good luck if you are prepared to wait & chase constantly.
11 juin 2022
Avis spontané
Réponse de Duresta
Hi Adam, thank you for taking the time to leave us a 5 star review. We are so pleased to hear that you are happy with the quality of your Duresta furniture.
Firstly, I am so sorry to hear that you had experienced problems with your furniture and that you did not receive the correct replacement parts. We take this kind of complaint very seriously, and I will ensure that your comments get passed onto the relevant teams.
Due to the unprecedented demand for furniture, the global shortage in raw materials, components and fabrics as well as labour, our lead times have been effected. This combined with the challenge of Covid related absence across our production teams and supply chains, we do have extended lead times. We do appreciate your frustrations.
We are taking your complaints with the customer service you received very seriously, as our priority is ensuring our customers have a seamless customer journey. From complimentary brochure and fabric sample requests to showroom consultations, to placing your order, we want your experience to be positive - I will pass your comments to the relevant teams for reflection.
Best wishes,
Hannah
Many false promises and still waiting after a year and no idea why
We ordred a sofa and sofa bed from Duresta in early June 2021, with an anticipated delivery date of September. We were then told it would be December. Guests for Christmas but no sofas, we slept on the floor! January and the sofa arrived - hurrah ! Sofa bed promised for February, then early April, then we were told it was being made (early May), then it was ready for delivery from Duresta next week ... but two weeks have come and gone and we are none the wiser. The dealer has been great - they are as frustrated as we are with Duresta. The guff on the Duresta web site doesn't excuse their inability to provide customers, some of whom, like us, have been waiting over a year, with reliable information.
10 juin 2022
Avis spontané
Réponse de Duresta
Hi Robert, thank you for reaching out to us. We are so sorry for the delay in waiting for your furniture.
Due to the unprecedented demand for furniture, alongside the global shortage in fabrics, raw materials and labour, combined with Covid related absence across our supply chains and production teams, our lead times have been effected.
We do apologise that you were not kept adequately informed - I will ensure your comments get passed onto the relevant teams.
Best wishes,
Hannah
Love my new sofa.
2 juin 2022
Réponse de Duresta
Hi June, thank you for taking the time to leave us a 5 star review!
We are so pleased to hear that you love your new sofa, we hope it brings you many years of joy and comfort.
Best wishes
Hannah
Harvard range
Fantastic suite and chairs we knew lead times were long but we were ok with that as we had a lot of decorating to do
Product is high quality and very comfortable
1 juin 2022
Réponse de Duresta
Hi Neil, thank you for taking the time to leave us a 5 star review!
We are so pleased to hear that you are happy with your Harvard suite and chairs and their quality. I am sure they look fabulous in your newly decorated home!
We hope they bring you many years of joy and comfort.
Best wishes
Hannah
Sofa is good
Sofa is good, but 40 weeks from order date to delivery was too excessive to give any better score!
31 mai 2022
361 days later
We ordered 4 items of Duresta furniture on 28 May 2021 and were quoted a lead time of 4 months. After 6 rescheduled dates for completion, the furniture finally arrived on 24 May 2022. The wait was extremely frustrating and the communication from Duresta via the retailer was vague and inconsistent. I understand that supply chains and staffing have been challenging, but clear and honest communication about the situation would have been helpful.
The furniture itself is wonderful; the quality of material and finish is great, it looks fantastic and is very comfortable.
5 stars for the furniture itself and 0 for Duresta's service.
30 mai 2022
Réponse de Duresta
Hi DC, thank you for reaching out to us. We are truly sorry for your experience and the delay in receiving your furniture.
As I know you are already aware we have experienced significant absence across our supply, production and social support teams which have effected our lead times. Nonetheless, we are sorry that you were not kept adequately informed, and I will pass your comments on to the relevant teams.
We are, however, so happy to hear that you are pleased with the quality, design, and comfortability of your furniture. We hope it brings you many years of joy and comfort.
Many thanks,
Hannah
Réponse de Duresta
Hi Karen, thank you for taking the time to leave us a 5 star review. We are so pleased to hear that you are happy with our fab furniture!
We do apologise for your wait in receiving our furniture, Covid related absences across our supply chains, production and customer support teams has impacted our lead times. We are working as hard as we can to ensure all our customers receive their furniture as soon as possible.
Best wishes,
Hannah
Promised delivery dates came and went.
Promised delivery dates came and went.
Poor and miscommunications
Delivered wrong product (rear cushions)
A 10 month nightmare.
Fortunately, pleased with sofas now they have arrived.
24 mai 2022
Réponse de Duresta
Hi Mike, thank you for reaching out to us. We are so pleased to hear that are you are happy with your sofas. But we are sorry to hear about your experience, please be assured we take complaints of this nature very seriously. I will pass your comments on to the relevant teams.
We hope your furniture brings you many years of joy and comfort.
Many thanks,
Hannah
Althorp Russet/stone sofa chair and footstool.
Although I have given 5 stars as we are very pleased with sofa chair and footstool, we were dissapointed with the delivery time, nearly a year to arrive but must say it was worth the wait.The suite looks stunning and elegant.It was quite expensive but you only get what you pay for.I would recommend Duresta because the excellent quality.
24 mai 2022
Réponse de Duresta
Hello, David. Thank you for taking the time to leave us a 5 star review. We are so pleased to hear that you are happy with your sofa, chair and footstool dressed in Althorp Russet Stone and its quality. We do apologise for the delay in receiving your furniture but we are so glad it was worth the wait!
We hope your Duresta furniture brings you many years of joy and comfort.
Many thanks
Hannah
Excellent quality and extremely…
Excellent quality and extremely comfortable 3 seater settee. It was worth the wait.
17 mai 2022
Réponse de Duresta
Hi Kate, thank you for taking the time to leave us a 5 star review! We are so pleased to hear that you are happy with the quality and comfortability of your 3 seater sofa.
We hope it brings you many years of joy and comfort.
Many thanks
Hannah
Great sofa
Great sofa, worth the wait and great delivery service from Old creamery in Yeovil
8 mai 2022
Réponse de Duresta
Hi Claire, thank you for taking the time to leave us a 5 star review! I am so happy to hear you are happy with your sofa and your positive experience with the delivery.
Best wishes
Hannah
Dreadful
We are now 13 months post paying over £3k deposit for a £10k sofa. sitting on summerhouse furniture for months now! we too have had every excuse under sun for lack of sofa. material delays , Duresta moving sute and existing staff. it willing to travel to new site, covid. the list goes on and on. still no confirmed delivery date. will duresta be here in 25 years to honour the frame guarantee that underpins the supposed hand built element of this brand. retailer dies keep in touch but it is embarrassing as they keep saying sorry it’s out of their control. perhaps they should stop stocking them (cooke’s christchurch). they seems to have given up with it. i would urge people to look elsewhere as you will feel let down by duresta as we have been
2 mai 2022
Avis spontané
Réponse de Duresta
Hi Karen, thank you for reaching out to us.
As I know you are already aware, we have experienced a significant Covid related absences across our supply chains, production and customer support teams. Which has sadly had an impact on our lead times.
Please be assured we are working tirelessly to ensure all our customers receive their furniture as soon as possible.
Thank you for you continued support and patience and please liaise with Cooke's Christchurch for an update on your delivery.
Best wishes,
Hannah
Outstanding customer service!
Outstanding customer service! Very pleased with my Duresta Bayswater sofa and chair, outstanding quality product!
27 avril 2022
Réponse de Duresta
Hi Suzanne, thank you for taking the time to leave us a 5 star review. We are so pleased to hear you are happy with the level of customer service you recieved and that your Bayswater sofa!
We hope it brings you many years of joy and comfort.
Best wishes
Hannah
This is my second Duresta suit I have…
This is my second Duresta suit I have had . They are beautifully made hard wearing and too long lasting( husband doesn’t want them replaced) THe materials are wonderfull with lots of cjoice
25 avril 2022
Réponse de Duresta
Hi Sue, thank you for taking the time to leave us a 5 star review. We are so pleased to hear that you are so happy with both your old and new Duresta suites, and the extensive material choices!
We hope they bring you many years of joy and comfort.
Best wishes,
Hannah
The sofa is poorly built and…
The sofa is poorly built and uncomfortable,
It creeks when getting up and down.
The cushions don't sit high enough at the back pluss they keep dropping down, it's awful.
I've asked furniture village for a refund and have got in touch with furniture ombudsman because I feel so let down.
It was an expensive sofa and I've had to buy a second hand one for the time being.
25 avril 2022
Réponse de Duresta
Hi Richard, thank you for reaching out. I am so sorry to hear you have experienced problems with your furniture.
Please be assured we take complaints of this nature very seriously and I will pass your comments on to the relevant teams.
We ask that you return to Furniture Village who will liaise with us on your behalf, and we will work to resolve the issue for you.
Many thanks
Hannah
Due to covid I did have a long wait for…
Due to covid I did have a long wait for my settees. But finally here and well worth the wait. Thrilled to bits!!
24 avril 2022
Réponse de Duresta
Hi Christine, thank you for taking the time to leave us a 5 star review. We are so pleased to hear that you are happy with your sofas!
We hope they bring you many years of joy and comfort.
Best wishes,
Hannah
We’ve had a terrible experience with…
We’ve had a terrible experience with Duresta - workmanship dreadful, three sofa’s later we have one which is acceptable
22 avril 2022
Réponse de Duresta
Hi Patricia, I am so sorry to hear that you have had a negative experience with your Duresta sofas. Please be assured that we take complaints of this nature very seriously and I will pass your comments on to the relevant teams.
We hope that your sofa does bring you many years of joy and comfort despite your experience.
Many thanks
Hannah
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.