Just wanted to thank your Service Technician, Robert Green. He came to sort out a problem yesterday with a creaking noise on our Waldorf Sofas and has now solved this for us. We were very impressed wi... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
We have just purchased a new three piece suite from Duresta to replace our old and much loved suite, which was also Duresta. There was an issue with the furniture passport number which led me to emai... Voir plus
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Amanda in customer service was amazing going out her way to help and following everything up in a quick manner. She is an asset to the company and deserves a pay rise! lol
L'entreprise a répondu
I contacted the original supplier of the suite regarding the issue and they immediately contacted Duresta. Within a few days Duresta had called me and arranged an appointment with the service team.... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Duresta has made luxurious upholstery since 1938. Every piece of furniture we produce is designed to take pride of place in any home.
Coordonnées de contact
Duresta Upholstery Ltd, Castlewood Business Park, Farmwell Lane, Sutton in Ashfield, NG17 1BX, Nottinghamshire, Royaume-Uni
- customer.service@duresta.co.uk
- duresta.com
4,4
Excellent
508 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Avoid avoid avoid
Well that’s it .now 12 months since we ordered the Furniture from these guys,had every excuse in the book and several delivery dates,they must lie in their sleep,the retailer must be in on it they still take your money and quote you 20 weeks,they must know there’s no chance.still no wiser to delivery,last excuse was shortage of cord😂😂🙈
We’ve been had don’t know how this is legal.
20 avril 2022
Avis spontané
Réponse de Duresta
Hi Robert, thank you for reaching out. I am so sorry to hear that you are still waiting for your furniture after 12 months. Due to Covid related absences across our supply chain, production and customer support teams our lead times have sadly been impacted.
Please be assured we are working tirelessly to ensure that we deliver furniture to all our customers as soon as possible. Please liaise with your retailer for a delivery update and we thank you for your continued patience.
Best wishes,
Hannah
They just don’t care!
They just don’t care!
Like many others I ordered from Duresta in September 2021, trying to be realistic and accepting the 24 weeks to delivery.
Unfortunately, I too am held in the very long queue with ridiculous excuses and even worse customer service.
We chose Duresta as a quality brand, thinking (wrongly) it would be a smooth ride.
We all know the pandemic caused problems for everyone and appreciate giving a 24 week delivery time was inevitable under the circumstances.
Obviously it is clear From other reviews this is not a realistic lead time and they need to be open and honest with us - the paying customer!
Hindsight- wish I’d never bothered ordering from Duresta…there’s other manufacturers that work with their customers and give realistic delivery times.
One star is too much…
19 avril 2022
Avis spontané
Réponse de Duresta
Hi Karen. Thank you for reaching out to us.
I am truly sorry that you have experienced a delay with the delivery of your furniture. As I know you already aware, Covid has impacted our lead times, due to absences across our supply chain, production and customer support teams.
Pleased be assured that we are working as hard as we can to ensure that all our customers receive their furniture as soon as possible.
Please continue to liaise with your retailer for an update on your delivery, we thank you for your continued patience.
Best wishes,
Hannah
Our Duresta sofa,s
Our Duresta sofas arrived at last ! and they are beautiful to look at and extremely comfortable to sit on. Definitely worth the wait and spending the extra amount of money on them.
18 avril 2022
Réponse de Duresta
Hi Mrs Shenaz Mahmood, thank you for taking the time to leave us a 5 star review. We are so pleased to hear that you are happy with the beautiful design and comfortability of your sofas.
We hope they bring you many years of joy and comfort.
Many thanks
Hannah
Vintage limited
Beautiful piece of furniture vintage limited edition chair which we first saw pre lockdown. With beauty comes the quality just gorgeous.
14 avril 2022
Réponse de Duresta
Hi ANjord, thank you for taking the time to leave us a 5 star review. We are so pleased to hear that you are pleased with the quality of your gorgeous chair!
Many thanks,
Hannah
Duresta we are disappointed-update 23/05/2022
Honestly I am disappointed that Duresta give leads time of 22-24 weeks and it cannot honour it . I have had to chase my supplier in East Anglia for weeks now - was ordered first week September 2021- for a delivery early to mid February - still nothing… it was ordered during pandemic so maybe a more realistic time scale should have been estimated - then we would have made an informed choice whether or not we were happy to wait - we are 32 weeks in now and the 50%cost was taken on ordering the sofas - Please think twice before ordering and maybe press your supplier for an honest / realistic lead time to save disappointment. Reading other reviews here some customers are waiting much longer …UPDATE - our sofas arrived today ( 36 weeks from order )they are lovely- look beautifully made and we are happily in receipt of them —skillfully delivered by John Doe of Diss - 🙏
13 avril 2022
Avis spontané
Réponse de Duresta
Hi Mrs S Humphrey, thank you for reaching out to us.
We are truly sorry to hear that you are still waiting for your furniture. Covid, as I am sure you are already aware, has impacted our lead times due absences across our supply chains, customer support and production teams.
Please be assured that we are working tirelessly to ensure all our customers receive their furniture as soon as possible. We ask that you liaise with your retailer for an update on your order and we thank you for your continued patience.
Best wishes,
Hannah
UPDATED RESPONSE
Good morning, Mrs Humphrey. I am so pleased to hear that your sofas have arrived and that you are happy with the quality of them. We hope they bring you many years of joy and comfort!
Many thanks
Hannah
Avoid avoid until the current problems are sorted
Having always had Duresta furniture I ordered Two sofas, a footstool and a chair in July 2021. Told November, then January then February then I was told everything was in stock and there was an actual date for it to go into production and then for dispatch. That date then moved two weeks every two weeks. We thought we were getting there when the date held for two weeks only for us to then be told the date had moved by a month and then less than two weeks later by another month. So here we are having ordered in July last year with a projected date of end of may with zero confidence that we will actually receive our furniture at that point. I fully understood the issues with covid may have some impact but you cannot it use covid as an excuse for your horrendous customer service. Zero info provided to the store and when I emailed your customer services address not even an acknowledgement and when I called Duresta a clear “nothing to do with us guv”. So this shows there is no care for your customers. If things were in such a mess you should not be taking new orders - you need a crisis response to get your books back in order. Or are you prioritising newer orders and those of us who have already endured ridiculous waits can just keep waiting?
13 avril 2022
Avis spontané
Réponse de Duresta
Hi Julie, thank you for reaching out to us.
We can assure you we care very much that our customers receive their furniture, and we are working tirelessly to ensure that this is as soon as possible.
We can only apologise that your delivery date has been delayed. As I know you are already aware, Covid has had a significant impact on our supply chains, production and customer service teams, which has sadly impacted our lead times.
However, I am truly sorry for your experience with our customer service team. We take complaints of this nature very seriously, and I will pass your comments on.
Please continue to liaise with your retailer for delivery updates and we thank you for continued patience.
Many thanks,
Hannah
Incorrect Seat Cushion Fillings
This is a follow up to my first review on 22 March. Still sadly no nearer to getting the correct feather seat cushion fillings. The problem was originally reported via our retailer on 25th February (nearly six weeks ago) and I understand, from a third party upholsterer instructed by Duresta, that the soonest we can expect the correct fillings is some time after Easter.
I continue to be extremely disappointed that no one at Duresta seems moved to contact us.
5 avril 2022
Avis spontané
Réponse de Duresta
Hi Simon, I am very sorry to hear that you are still waiting for your replacement interiors. Please contact your retailer for an update on the delivery and they will liaise with us on your behalf.
I do apologise for the delay and the inconvenience.
Many thanks,
Hannah
Terrible Service.
I ordered a sofa via John Lewis from Duresta in early October 2021, so six months ago. I received a phone call from John Lewis this week to say Duresta were still waiting for the fabric, they haven't even started making my sofa! Terrible service. I've now cancelled the order, never again.
3 avril 2022
Avis spontané
Réponse de Duresta
Hi Grahame, thank you for reaching out to us. We are truly sorry to hear that the fabric you ordered your furniture in, was still on its way to us. Please be assured we are working tirelessly to ensure we produce and deliver all our customers furniture as soon as possible.
Due to Covid related absences across our supply chains and production teams, our lead times have sadly been impacted. However, we can only apologise for your experience.
Take care and keep well,
Hannah
We waited over 10months for our suite…
We waited over 10months for our suite to be delivered We appreciate that due to the pandemic manufacturers and retailers experienced numerous problems many of which could not be anticipated at the time we placed our order. However little attempt was made(by either party) to keep us informed on progress with when our suite would be available for delivery.
1 avril 2022
Réponse de Duresta
Hi Clive, thank you for reaching out to us. We sincerely apologise for your 10 month delay waiting for your furniture. As I know you are already aware, Covid has impacted our lead times, as supply chains, production and customer support teams have been effected.
That being said, I am truly sorry that you were not kept adequately informed of updates on your furniture's delivery. I will pass on your comments to the relevant teams.
I do hope that despite the extended lead time, you are pleased with your suite, and that it brings you many years of joy and comfort.
Best wishes,
Hannah
We are pleased with the sofa but
We are pleased with the sofa but it has taken so very long to be delivered. Our previous sofa was delivered damaged and we are still waiting for the replacement. hence 4 not 5 stars
29 mars 2022
Réponse de Duresta
Hi Alison, thank you for leaving us a 4 star review. We are so happy to hear that you are pleased with your sofa.
We can only apologise for the delay you have experienced waiting for your furniture and that it was previously delivered damaged. Please keep liaising with your retailer where you bought your sofas from, and they will keep you updated on your replacement.
We do apologise for the inconvenience caused.
Best wishes,
Hannah
Our new Duresta Waldorf Suite
We are very pleased with our new Waldorf Suite in terms of quality, comfort and workmanship and it has been greatly admired by visitors who have seen it in situ so far and we would certainly recommend Duresta for these attributes.
We are not so happy with the length of time it took to receive the suite after ordering from our local retailer .We were given a 14 week delivery period but it actually took 39 weeks !. Whilst we appreciated there were significant problems for manufacturers and importers etc during the Covid pandemic and associated lockdowns we were repeatedly given delivery dates which did not materialise and information given to our retailer at various times in the process was clearly not correct. Even when were were advised that the suite was finished and ready for delivery it took 3 weeks to arrive from the manufacturing site in the East Midlands to our retailer in East Sussex.
Overall the delivery ( or lack of) saga) was very disappointing and we did start to ask the question if it was ever going to appear.
However it was worth waiting for and we are very pleased with and proud of our new furniture.
29 mars 2022
Réponse de Duresta
Hi David, thank you for leaving us a 4 star review. We are so pleased to hear that you are happy with the quality, comfort and craftsmanship of your Waldorf Suite, and that it has been admired by your visitors!
We appreciate that you had frustrations waiting for your furniture and we can only apologise for your wait. As you are aware Covid has had an impact on our lead times as supply chains, production and customer support teams were effected. We are working tirelessly to ensure we deliver all our customers furniture as soon as possible.
Nonetheless, we hope your Waldorf Suite brings you many, many years of joy and comfort - and you are pleased, despite the wait.
Best wishes,
Hannah
First class sofa and well made
First class sofa and well made. Velvet material came out lighter than I thought but still love the whole effect.
27 mars 2022
Réponse de Duresta
Hi Sarah, thank you for taking the time to leave us a 5 star review. We are so pleased to hear that you are happy with your first class sofa and its quality!
We hope it brings you many years of joy and comfort.
Many thanks,
Hannah
We waited 8 months for our furniture…
We waited 8 months for our furniture which really was a long time but when it arrived it was superb quality and we were very pleased.
24 mars 2022
Réponse de Duresta
Hi S Tiller, thank you for taking the time to leave us a 5 star review. We are so happy to hear that you are pleased with your furniture and the quality, despite your wait.
Best wishes,
Hannah
We have been waiting justshort of a…
We have been waiting just short of a year now !! For our two sofas ordered last April and it’s one excuse after another and it’s very worrying from a large supposedly respected company like Duresta unbelievable really !!!!
23 mars 2022
Avis spontané
Réponse de Duresta
Hi Samantha, we are so sorry for the delay you are experiencing waiting for your two sofas. We understand your frustrations and we are aware that our lead times are longer than usual.
The impact that Covid has had on our supply chains, production and customer care teams has sadly effected our lead times. However, please be assured we are working tirelessly to ensure all our customers receive their furniture as soon as possible.
We thank you for your continued patience.
Best wishes,
Hannah
Terrible customer service & poor qualtity cushion interiors
We have experienced the most terrible problems getting incorrect/badly made cushion replaced. Despite numerous complaints and promises of new back cushions none have arrived, date after date is missed and nobody at Duresta seems to care. If this company survives it will be a miracle as their quality has gone downhill and nobody in customer services gives a damn. How a company who makes £4000 sofas has such bad customer services is beyond me. The problem is there's not much choice out there and most of them are owned by the company that owns Duresta. If you can buy elsewhere I would recommend you do so. Bad management in the bane of a lot of UK companies it seems.
22 mars 2022
Avis spontané
Réponse de Duresta
Hi John, I am truly sorry to hear about your experience with our customer service and the quality of your cushion interiors were, on this occasion, disappointing. Please be assured that we do care and want to rectify these issues for you. We are taking your complaint very seriously and your comments will be passed on to the relevant teams.
Please return to the retailer where you bought your furniture from, for an update and they will liaise with us on your behalf. Again, we sincerely apologise for the interiors you recieved, they are not a true reflection of our usual standards.
Best wishes,
Hannah
This product is the best but the level…
This product is the best but the level of waiting is far too long.
22 mars 2022
Réponse de Duresta
Hi John, thank you for taking the time to leave us a 5 star review. We are so pleased to hear you are happy with the furniture you recieved. We are aware of our extended lead times and we are working tirelessly to deliver all our customers their furniture as soon as possible, however, we do sincerely apologise for the delay you experienced.
Best wishes,
Hannah
Réponse de Duresta
Hi Chris, thank you for taking the time to leave us a 5 star review. We are so happy to hear that you are pleased with the quality of your furniture, and that it is admired by everyone!
Best wishes,
Hannah.
Réponse de Duresta
Hi Mr Woodcock, thank you for taking the time to leave us a 5 star review! We are really pleased to hear that you are happy with the design and comfortability of your furniture. We hope they bring you many years of joy and comfort.
Best wishes,
Hannah
Réponse de Duresta
Hi Ant, thank you for reaching out to us. We do apologise for the delay in receiving your furniture. Due to Covid related absences across our supply chains, production and customer support teams our lead times were impacted.
Many thanks,
Hannah
Beautifully comfortable.
15 mars 2022
Réponse de Duresta
Hi Mrs Lamberth, thank you for taking the time to leave us a 5 star review! We are so pleased that your furniture is so beautifully comfortable.
Best wishes,
Hannah
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