Dusk&Dawn Avis 

Very good bed. Bouncy for #@#@# really good

Fabulous service. I accidentally ordered the wrong size mattress and it was absolutely no hassle to change and have the incorrect one returned and a new one delivered.
Loving my new (correct size) mattress

After doing quite a bit of research, I purchased the Essential MK mattress. The delivery process was good and timely. The mattress was very comfortable, but unfortunately was not a good fit for me personally - I was overheating. Ended up returning it, which took a couple of weeks, but I received a full refund.

After researching a new mattress, we were going to purchase a Dusk & Dawn mattress. The website states delivery fee of $250 for non-metro areas. However, on attempting to purchase the mattress, we were told they don't deliver to Tasmania or Northern Territory! Nowhere on their website is it mentioned these areas are excluded - very misleading!

My old Emma mattress just wasn't working for me, so moving into my new place seemed like a good chance to try something different. I read through some reviews about Dusk&Dawn, saw it had won a few awards, and figured why not give it a shot. I went with the Signature MK2 Queen in medium. I'm 67kg, work a desk job with chronic lower back issues, and I'm one of those people who shifts positions constantly throughout the night. But seriously, this mattress has been a total game changer. After that first night I realised I wasn't a bad sleeper, I was just dealing with a terrible mattress. A month later and my back feels way considerably better (not perfect, though some of that's on me to manage), and I'm waking up actually feeling rested instead of exhausted all day.
I've seen some people complain about delivery in their reviews, but living in Melbourne Metro I had no issues there. The mattress itself though is genuinely great. Really happy I made the switch.

We searched best mattresses on Choice where Dusk to Dawn was highly acknowledged. Our experience was excellent ! Initially when I ordered online the website said we couldn’t arrange for our old mattress to be removed. Upon connecting with the company all issues were resolved and our experience of purchase and delivery was excellent. Also the promise of a great mattress that is perfect for dodgy backs and hips is 100 percent true. We love our mattress and would highly recommend ⭐️⭐️⭐️⭐️⭐️

Oh my gosh we are sooo happy with our signature MK2 mattress. We sleep like absolute logs since it arrived. BEST DECISION EVER!!! We have always struggled to find a mattress we like, so I did my research this time and we couldn't be happier. What a great product.

Love my Dusk & Dawn mattress! No more hip pain, and upgrading to a king was a game changer. The bed frame was easy to assemble, and the wait was worth it for a custom-made mattress. Highly recommend!

Very happy with my purchase. Only a few weeks so far. Bought mattress and base. Medium Mattress which I have found to be correct for me.
Had arranged for pick up of old bed base and mattress (white glove) which I paid for however the people delivering the new bed were unaware of this, they did take it. The fellows placed the bed and base in correct place and were obliging.
In all very happy.
Found staff very helpful and price reasonable.

Please do NOT buy from Dusk n Dawn if you live in Brisbane. I decided to try D&D mattresses based on Bedbuyers recommendation, as they were listed as the #1 mattress choice for 2024/2025. (I later discovered that Bedbuyers’ ratings do not include customer service or any logistical issues like delivery and returns.) They offered a comfort exchange and a money-back guarantee (minus a $250 transport fee). What could go wrong? BIG BIG BIG mistake.

Here’s my experience: I purchased the Signature Luxe mattress, the most expensive in their range, thinking I'd have it for the next 10+ years. It arrived on time (though there was a minor delivery hiccup, which isn’t the main issue), but my back hurt more than on my previous, much cheaper mattress. I requested a comfort exchange for a firmer mattress, believing that would solve the problem. I even confirmed with the company before purchasing that it could take up to 12 business days to adjust the comfort level.

The mattress was picked up on January 20th, but after 10 business days, I hadn’t received any updates from Dusk n Dawn. I tried to contact them via live chat, but it didn’t work, and I was sent an email instead. Three days later, I received a response saying they’d “look into it.” Another 5 days went by with no follow-up. I tried live chat again—nothing. I sent another email—no reply. I finally called, but couldn’t reach anyone until the next day.

After 3 weeks, the mattress still hadn’t been returned, and staff had no idea where it was. They couldn’t provide any explanation and said they’d escalate the issue to senior management. I requested a callback the next day, but of course, no one called. When I called again, I was told the mattress was still sitting in Brisbane! It was supposed to be shipped back to Melbourne and then back to Brisbane, all within the timeframe they promised.

What really frustrated me, and what I want to make clear, is the total lack of communication from Dusk n Dawn and how little they value their customers. You have to chase them down every step of the way, and even then, if you’re lucky, you might get a response. They don’t care about your order at all—if they did, they’d know my mattress had been sitting in Brisbane for 3 weeks! To this day, I’ve received no apology, no explanation for the delay, and no communication from the company whatsoever. Their complete lack of accountability is the real issue here, and it’s why I strongly advise anyone against purchasing from them.

This company is dedicated to their customers satisfaction and it flows through with everyone you talk to. Ros, Vee and Yasir.. outstanding customer service from all of you. I did a comfort switch and it was all arranged without a hitch.. would recommend to everyone.

Dusk&Dawn are a rare and valuable company in this day and age. They are an Australian company with local roots determined to manufacture a great product. I find they will always do their best to provide great customer care, and support.

Purchased a signature MK2 mattress (comfy medium) only been 2 weeks but so far it’s been ok. Still a little too firm so hoping it softens.
Only disappointment is that the “white glove” service didn’t exist, first prob - I had to change the delivery date, yet they still showed up on the wrong day.
Then on delivery day had to help move my old mattress to the truck then they literally dumped my new mattress in my lounge area and left! I had to arrange to get my new mattress moved onto my bed frame. Weird experience as I expected the mattress would have been placed on the bed frame!

Superb quality and comfort. I was a bit skeptical at first, but the Essential mattress has exceeded my expectations. The fact that it's recommended by experts and Australian made sealed the deal for me. Very satisfied.

I cannot express how much I love my Signature Luxe mattress. I've been on the hunt for the perfect mattress for years, and after countless purchases, I finally found 'the one.' From the moment I laid down on it, I knew it was different. The mattress is the perfect balance of firmness and softness, offering incredible support without feeling like I'm sinking.

Excellent service from start to finish. The online team was very responsive and professional and the fact they have a phone number !!!! so rare online these days. The delivery guys were punctual and handled everything with care. Couldn't be happier.

The Signature Mattress is a dream come true! From the first night, I noticed a huge difference in my sleep quality. The mattress is the perfect combination of support for me and my partner. It's like sleeping on a luxury hotel bed every night. I highly recommend this mattress to anyone looking to improve their sleep.

The Dusk Mattress Protector is fabulous! After using a cotton protector for a number of years I really notice the difference, it is some how cooling but warm. I no longer wake up hot and clammy with a big plus of sleeping better. It's easy to fit on to the bed, with no wrinkles. Perfect for me. 5 🌟

I absolutely love my mattress. The delivery was prompt. The guys delivering it were very professional and made it look so easy to deliver the king size and take the old one away. Would thoroughly recommend

The mattress is great. Combined with the soft mattress protector it feels luxurious but also with the firm support underneath.