This is the second bike we've bought from Dutch CarGo - that says a lot in itself! Yoga and the team continue to be a source of knowledge and are quick to respond and help guide us. It's been a huge h... Voir plus
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Excellent service & belief in the future. The team did great, and helped me decide on the right bike. I also really appreciated the follow ups from the team. Great to deal with professionals as... Voir plus
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The team at Dutch Cargo Bike are brilliant, their service is amazing, very responsive, going above and beyond to help. I purchased a Riese & Muller Load4 60 E-Cargo Bike from them 18 months ago, and... Voir plus
L'entreprise a répondu
Great service and prompt delivery. My Riese & Muller Nevo GT Vario bike is great looking, high a quality machine with so many fabulous features. The professional team at Dutch Cargo stand behind thei... Voir plus
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À propos de l'entreprise
- Magasin de vélos
- Magasin de réparation de vélos
- Vente en gros de vélos
- Magasin d'accessoires de vélo
- Magasin d'équipements sportifs d'extérieur
- Magasin d'articles de sports
Écrit par l'entreprise
Dutch Cargo: Premium Electric Bikes and Electric Cargo Bikes At Dutch Cargo, we take pride in offering a meticulously curated selection of top-quality electric bikes and electric cargo bikes from Europe and the USA. Our expertise, developed since 2010, is at your service to provide hands-on, detailed advice, ensuring your next purchase is perfectly suited to your lifestyle, business, or family needs. Our Brands, we represent and stock a range of prestigious brands, including: Amflow Orbea O2feel i:SY eBikes Larry vs Harry Urban Arrow Riese and Muller Nihola Bikes Desiknio Nijland Bakfiets.nl Carla Cargo Experience Center Visit our Melbourne Experience Center to explore the largest selection of premium cargo bikes in Australia. We offer: Rear Loading Cargo Bikes 6-7 different models available for viewing and test riding. Free test rides to help you find the perfect match. Front Loading Cargo Bikes Also known as Long John or Box Bikes. A curated selection of 7-8 different models. Discover the unparalleled quality and performance of our electric bikes and cargo bikes. We guarantee your purchase will be a perfect fit for your needs, backed by our years of knowledge and hands-on experience. Come visit us and experience the Dutch Cargo difference today!
15 Years of Happy Customers!
Écrit par l'entreprise
- Dutch Cargo Bike is celebrating 15 years!
- Enjoy exceptional eBikes and eCargoBikes trusted by riders across Australia — rated 4.9/5 on Trustpilot. To celebrate, we’re offering special anniversary discounts! Every eBike purchase includes our Best Price Guarantee, 30 days free trial insurance, lifetime support, and a 6-week safety check-up. Ride with confidence. Ride with Dutch Cargo Bike.
eBike Care Package
Exceptional Product and Service
Every eBike Purchase Includes:
Best Price Guarantee – We’ll match any lower price you find.
30-Day Free Trial Insurance – Ride worry-free for your first month.
Lifetime Support – Our expert team is here for you, whenever you need us.
6-Week Safety Check-Up – A complimentary inspection to keep your eBike in top condition.
Coordonnées de contact
1B/273-275 Wickham road, 3189, Moorabbin, Australie
- 1300 414 843
- info@dutchcargobike.com.au
- dutchcargobike.com.au
Black Friday Deals up to 60% OFF
4,8
Excellent
429 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Very diligent!
I took my urban arrow to a different shop twice, and they couldn't work out what the problem was, Yoga and the team at dutch cargo solved the issue easily and it only took a couple of phone calls, the arrange for my bike to be fixed home which was very convenient
20 avril 2026
Réponse de Dutch Cargo Bike - Melbourne - Flagship Store
Thanks, Carlos — we really appreciate the kind review!
Glad Yoga and the Dutch Cargo team could get your Urban Arrow Enviolo hub issue sorted and make the home repair convenient for you. Enjoy the ride!
Excellent service & belief in the…
Excellent service & belief in the future.
The team did great, and helped me decide on the right bike. I also really appreciated the follow ups from the team. Great to deal with professionals as always.
28 avril 2026
Réponse de Dutch Cargo Bike - Melbourne - Flagship Store
Thanks Jason, really appreciate the kind words.
It was a pleasure helping you find the right bike, and we’re glad the follow-up support made the process easier. We genuinely believe bikes are a big part of the future of transport, so it means a lot to hear that came through.
Enjoy the ride,
Jurgen & the Dutch Cargo Bike team
Purchased an O2feel Equo 4.1 Cargobike…
Purchased an O2feel Equo 4.1 Cargobike for use in Geelong. It is early days with the bike (2 days) however has been great so far. Our 5 and 8 y.o. have had no trouble fitting on the bike together with fully packed school bags for drop off and pickup. It is 5km each way and quite hilly. Trip to school took 25mins at a very leisurely pace. It would usually be 10mins when no traffic on a more direct route via car and 20-25mins with peak school traffic depending a lot on the time we leave. The bike has handled well with more than enough spare battery. I was able to test the school/work route and add an extra ride around Geelong (approx 3 hours total) without going below 50%. Safety was a big concern, biking infrastructure has a long way to go here. Nevertheless when researching a route, was surprised to find I can actually get to school and onto work whilst hardly riding on roads at all. It took a little trial and error and creative use of google earth/maps to work out a route I was happy with before purchasing. In terms of presale I tested it with kids/school bags at the Melbourne store with Yoga prior to purchasing given couldn’t find equivalent quality bike locally. Had a good hour riding it up and down without feeling rushed and having the chance to ask a lot of questions. I liked that it wasn’t an aggressive sales pitch, they didn’t try to upsell me to the more expensive versions of the equo or accessories I didn’t need. Jurgen (owner) then dropped the bike direct to our door in Geelong for a very reasonable fee. Would absolutely recommend Dutch Cargobikes and the O2Feel Equo 4.1 based on experience so far
28 avril 2026
Réponse de Dutch Cargo Bike - Melbourne - Flagship Store
Thanks Brendan, this is such a thoughtful review.
It’s great to hear the O2feel Equo 4.1 is already working well for the school run in Geelong, even with hills, school bags and two growing kids on board.
We’re glad Yoga could give you the time and space to properly test the bike, and that the delivery made things easier. Your point about route planning is also spot on — sometimes the best bike route is not the obvious car route.
Enjoy the rides,
Jurgen & the Dutch Cargo Bike team
2 Bikes in 2 months... highly recommend!
This is the second bike we've bought from Dutch CarGo - that says a lot in itself! Yoga and the team continue to be a source of knowledge and are quick to respond and help guide us. It's been a huge help and we couldn't be any happier with the outcome. I'd recommend them 100x over again.
21 avril 2026
Réponse de Dutch Cargo Bike - Melbourne - Flagship Store
Thank you so much for the amazing review. Two bikes in two months really does say a lot, and we’re thrilled to hear you’ve had such a great experience with Yoga and the team.
We truly appreciate your support and recommendation. Enjoy the rides!
Good product good price
19 avril 2026
Réponse de Dutch Cargo Bike - Melbourne - Flagship Store
Thank you Tim - for your review
Réponse de Dutch Cargo Bike - Melbourne - Flagship Store
Thank you!
Amazing quality service, they go above and beyond to help
The team at Dutch Cargo Bike are brilliant, their service is amazing, very responsive, going above and beyond to help. I purchased a Riese & Muller Load4 60 E-Cargo Bike from them 18 months ago, and live 3,000km away on the other side of Aus on the south coast of WA - but it felt like these guys were just down the road. Helped via email and phone, providing great support and service. I absolutely love the bike, it's changed me and my dogs life so much for the better. It's not cheap, but its so worth it - if you can afford it then it's a total no brainer as it is brilliant, so easy to look after, exceptional quality, its absolutely perfect. Done 6,000km in it on and off-road, in rain/ wind/ sun/ night-time/ along the coast / through town, with not a single problem. ...except losing my key!... which Yoga at Dutch Cargo Bike sorted for me too :) I'm so happy these guys have set-up this shop & service in Australia. So grateful for their support, especially being so far away with no local help in a small regional town.
20 avril 2026
Réponse de Dutch Cargo Bike - Melbourne - Flagship Store
Thank you Robyn, this means a lot to us.
We’re so happy to hear how much the Load4 60 has changed life for you and your dogs, and 6,000km across WA without a single issue is exactly what these bikes are built for.
Distance should never mean lack of support, so we’re glad Yoga and the team could help from the other side of Australia. Thank you again for trusting Dutch Cargo.
Helpful customer service
Helpful customer service. The item I ordered was not available and an excellent alternative was offered.
10 avril 2026
Réponse de Dutch Cargo Bike - Melbourne - Flagship Store
Thank you Susan, we really appreciate it.
We’re glad we could help with a suitable alternative and make sure you still received a good solution. Thanks again for choosing Dutch Cargo.
Réponse de Dutch Cargo Bike - Melbourne - Flagship Store
Thank you Chris, we really appreciate your kind words.
Great to hear the team has been there when you needed support—that’s exactly what we aim for. Thanks again for choosing Dutch Cargo for your Amflow eMTB!
The service was exceptional…
The service was exceptional particularly as I live in another state! Great information and advice . My new bike came fully installed and in time. Highly recommend Dutch Cargo Bike Melbourne!
3 mars 2026
Réponse de Dutch Cargo Bike - Melbourne - Flagship Store
Thanks Jane, we really appreciate your kind words.
Great to hear everything went smoothly, especially with you being interstate. We put a lot of care into making sure bikes arrive fully set up and ready to ride, so it’s great to hear that made a difference.
Enjoy the new bike, and we’re always here if you need anything.
The team was super friendly and helpful…
The team was super friendly and helpful during the test ride, answering all my questions without any pressure. Delivery was smooth and well organised. Really happy with the whole process—highly recommend!
25 février 2026
Réponse de Dutch Cargo Bike - Melbourne - Flagship Store
Thanks Lynn, we really appreciate your lovely review.
We’re so glad you enjoyed the test ride and felt supported without any pressure. That’s exactly the experience we aim to create. Great to hear delivery was smooth as well.
Thanks again for the recommendation, and enjoy the bike.
Goods were incomplete and damaged on…
Goods were incomplete and damaged on arrival however Dutch cargo promptly sent a replacement which was in good condition and had all fittings.
13 mars 2026
Réponse de Dutch Cargo Bike - Melbourne - Flagship Store
Hi Kirsty,
We’re really sorry your order arrived in that condition — that’s not the experience we want for any of our customers.
As soon as we heard from you, we arranged and dispatched a complete replacement the next day, including all missing parts, to get things sorted as quickly as possible.
We understand how frustrating this would have been, and we appreciate your patience while we worked to resolve it. We’re always reviewing how we pack and ship items like these to prevent issues like this happening again.
If there’s anything further you need once you’ve received the replacement, please don’t hesitate to reach out — we’re here to help.
Warm regards,
Dutch Cargo Bike Team
Great service and prompt delivery
Great service and prompt delivery. My Riese & Muller Nevo GT Vario bike is great looking, high a quality machine with so many fabulous features. The professional team at Dutch Cargo stand behind their bikes, warranties and service, giving me great confidence and peace of mind.
19 mars 2026
Réponse de Dutch Cargo Bike - Melbourne - Flagship Store
Thanks Glen, really appreciate your kind words.
The Nevo GT Vario is an outstanding bike—great choice. Glad to hear you’re enjoying it, and that our team could give you that confidence and peace of mind. We’re always here if you need anything down the track.
Highly recommended
Highly recommended
Excellent service from order through to delivery and afterwards
16 mars 2026
Réponse de Dutch Cargo Bike - Melbourne - Flagship Store
Thanks Jason, really appreciate the recommendation.
We’re glad you had a great experience from order through to delivery and afterwards. Enjoy the Amflow MTB — it’s an awesome bike — and we’re always here if you need any help down the track.
Great communication
Great communication. Great deal. Fast dispatch. Highly Recommend these guys.
5 mars 2026
Réponse de Dutch Cargo Bike - Melbourne - Flagship Store
Thanks so much for the great review and recommendation.
We really appreciate your support and are glad you were happy with the communication, the deal and the fast dispatch. Enjoy the bike, and please reach out anytime if we can help.
Great Service, Knowledgeable Staff
I had no experience with e-bikes let alone cargo bikes. The staff were knowledgeable, helpful and very patient. It made the purchasing experience stress free. Would recommend!
19 février 2026
Réponse de Dutch Cargo Bike - Melbourne - Flagship Store
Thanks Adam, we really appreciate your review.
We know buying your first e-bike or cargo bike can feel like a big step, so we’re very glad our team could make the process easy and stress free. Thanks again for the recommendation, and we’re here anytime if you need support.
The bicycle arrived in good order and…
The bicycle arrived in good order and I'm enjoying it thoroughly!
23 février 2026
Réponse de Dutch Cargo Bike - Melbourne - Flagship Store
Thanks Ashok, great to hear the bicycle arrived safely and that you’re enjoying it so much.
We really appreciate your support, and if you ever need any help or have any questions, we’re here for you.
Réponse de Dutch Cargo Bike - Melbourne - Flagship Store
Thanks Jono, we really appreciate your review.
Glad we could help you choose the right bike and get it to you quickly. Enjoy the ride, and let us know anytime if you need anything.
Fabulous communication and super helpful
4 mars 2026
Réponse de Dutch Cargo Bike - Melbourne - Flagship Store
Thanks, David — really appreciate your review.
Great to hear you found the communication fabulous and the team super helpful. And thank you for joining our Subscribe-to-Own program and choosing the Urban Arrow FamilyNext — it’s an awesome setup.
If you ever need help with accessories, setup tweaks, or anything along the way, we’re here for you.
Unfortunately not a good experience
Unfortunately not a good experience. Bike paid for 23/02. Courier delivery set for 25/02 with agreed delivery to my home. Dutch Cargo then organised delivery to a "nearby depot" around 45km from my home.
After speaking to Yoda, this was apparently re organised to my home address. A week after they have my $12000, nobody (including their choice of courier) seems to know exactly where my bike is and despite 3 failed delivery deadlines I am unable to get a refund.
This business has some pretty poor systems in place, that results in a poor customer experience. If you live close and can pickup items may be OK, but be very wary of trusting them to courier high value items.
No apologies or delivery refunds offered despite the poor experience.
3 mars 2026
Avis spontané
Réponse de Dutch Cargo Bike - Melbourne - Flagship Store
Hi Mick — thanks for the feedback.
To clarify the timeline from our side: payment was received on 19 February and the bike was dispatched on 23 February. Big Post / Northline attempted delivery on 27 February, but the larger vehicle wasn’t able to access your property. They then arranged re-delivery using a smaller truck, and the bike has since been delivered.
We agree the missed ETAs and lack of proactive follow-up from the courier was not acceptable and not the standard Dutch Cargo Bike aims for. We’ve lodged a formal claim with Big Post / Northline regarding the communication and service issues.
On the refund point: once an order has been dispatched and is in transit with the carrier, we’re not able to accept a refund request until the item is returned to us.
Please keep us posted via email if you need anything further. Regards, Jurgen
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