Duux UK | The Flow of Comfort Avis 

Initial mistake was rectified quickly

In 2022 I purchased a Duux Whisper Flex Ultimate fan at a cost of £250. This was used only occasionally during hot spells. This year as the weather hotted up I connected it again, but it was completely dead. After contacting the company to ask their advice on how to solve the problem I was told that I would need to purchase a new base for the product, but that none were available and would not be available until 2026. Given that this fan had hardly been used, I was unimpressed not only by its performance, but equally with the quoted cost for the replacement part (as it was out of warranty) and the non-availability of spares for a product which was still in production.
From the many poor reviews posted on Trustpilot I can see that my experience is not unique. The fan was at the top end of the price range for similar products but at the very bottom of the range of customer satisfaction scores.
I will certainly not be buying any further items from this company. Their customer service leaves much to be desired, as does the availability of information on their website to assist customers when things go wrong. My experience has been completely abysmal.

I like the fire but because the weather still good not used it yet.As we are both in our eighties and not a modern phone it would have been nice if there had been full instructions with the fire.

The fan is the best I have ever bought and is extremely energy efficient.
The fan is also extremely effective. The delivery was also exceptionally fast as it arrived the following day.
It is also very easy to order spare parts and accessories and I ordered 2 extra extension poles which have actually made my fan the correct height for where I need it.

I thought the product was extremely quiet and i liked the rotation of the head although slightly disappointed there was not 180 rotations from side to side.

This is my second Duux fan, I bought one a couple of years ago, which has been great in our bedroom especially during the hot weather we’ve been experiencing.
So we thought it would be great to buy another to save going up and down stairs with the one bought previously.
We love Duux fans we opted for Whisper Flex Ultimate they are super quiet we love the fact we can control with our phone, as well as the remote also has a battery as well as electricity to choose from, excellent product.
Great customer service, well packaged product and so easy to assemble.
I would recommend company and Duux fans to friends and family.

I was going to buy a basic fan from Duux but when I received an offer for the ultimate version for a good price I decided to go for that, I wish I hadn’t bothered. It’s supposed to be smart working from a smart phone but doesn’t connect no matter what you do, even the supplied remote control isn’t that good only works in direct line of sight and from only a couple of meters away. Disappointed and wish I had bought the cheaper manual version.

I bought a Duux Whisper Essence fan from Costco and I’m extremely disappointed with the quality.

Firstly, the connection between the parts was uneven, with noticeable gaps where the pieces should fit snugly. After assembling it properly, I noticed that the fan blades were constantly rubbing against the front cover, causing a loud and irritating noise during operation. I tested it by removing the front grille, and the noise immediately stopped—so it’s clearly a design or assembly flaw.

A fan with this many issues should not be priced at £60. Even cheaper £20 fans I’ve used before worked more smoothly. I will be returning this product to Costco for a refund.

Duux whisper, out of warranty but very low use i.e. 2 summers during hot spells. Rotates up and down and sideways but not the blades. My other £30 fan still going after 10 years. Lesson learnt.

Bought the duix fan for quietness and because can control by app.
The fan is reasonable quite, but by far means not the quietest I’ve owned.

It is not overly powerful, and full speed is average fan noise!

The app is awful as never works so don’t by of you want this feature to be reliable .ot does come with a remote bit that also is poor range coverage so you might as well have to manually change the speed/setting.

The controls on the bottom are not the easiest if your app isn’t working! Turn dial that seems to have a mind of its own!

Love this fan pleasing to the eye and so much softer than a normal fan . Great service thank you and loving the stone colour .

This is my second Duux fan, this is even quieter than my first one - the globe fan. On the low setting, I can hardly hear any noise from it, ideal for the bedroom.

The assembly was simple, even included the required tool in the base of the fan. I also like the integrated wiring, no unsightly exposed wiring that you get with cheap fans.

Whisper Flex Smart is amazing. Whisper by name and whisper by nature, I bought this as a bedroom fan for those hot nights and must say that it out performs every other fan that I have tried.
Obsoletely its best feature is its quietness, No more noisy fans keeping me awake.
It’s also more stylish and versatile. So easy to use, wished I hadn’t wasted money on cheaper noises fans.

Order the Quiet Whisper 2 after my cousin bought one and I love it. Very quick delivery, well packaged and easy to set up. The cooling breeze it creates is the best I’ve ever found in a fan, just so powerful and very quiet. Certain other very expensive blade less fans are just rubbish in comparison to this.

The product has the feature what I wanted.
It is a silent fan with multiple swing angle
But it arrived with a little black spot which looks like a bit damage of paint. In the white in color fan, it is a bit ugly.

Bought the Duxx Whisper pedestal fan last year for almost £100. Was pretty good and quiet as advertised. But it just fell over after a tiny nudge and has broken in multiple places rendering it useless. For that money I'd expect something a bit more robust

To add: replacement parts are expensive and there is a ripoff added delivery price

I bought the Whisper Flex Ultimate, but the fan isn't working. It's on but the blades don't rotate or rotate intermittently. It's connected to the app, but it has taken 2 days before the oscillation function worked but again the blades aren't rotating or if they do, it's intermittent. I have been trying to get hold of customer services all day. I've emailed 3 times with no response, contacted them on Whatsapp and have been fobbed off because I'm in the UK, I've been on hold to their customer services number for 4 hours. I just want a refund. I'm still on hold after several Whatsapp messages with little or no response, and several Facebook messages with no response whatsoever. I've sent video proof and still nothing. Worst experience ever. Do NOT buy.

Delivery was free and shipped out next working day, bought the fan on sale by chance. How have I not bought this before having rhe option of making the fan cordless is so handy and it truly is SO quiet. I have accidentally left it on a few times because I forgot and the cool air felt natural. Handy it has a timer and schedules you can customise. I had an issue with the remote on delivery and they have sent a replacement and dealt with it promptly.
Would recommend and will be buying more!

Wonderfully quiet fans, with lots of speed steps, so you can find a comfortable balance between cooling and noise levels.
That said, I can’t say I’m impressed with the so called ‘smart fan’ capabilities, as the app is less than fantastic during the initial setup, and occasionally drops connection even after you get it working.
Then even worse, the app requires you to setup an account to use anything other than basic controls…
If you don’t like poor apps that require mandatory accounts for anything but basic control, their smart fans are not the fans you want.
Given the limitations they impose, next time I'll either find another brand, or save myself some money and go with the non-smart variants.

Brought a whisper 2 as my dyson is too loud in the bedroom for me to sleep. It's brilliant. It's so quiet even my cats will sit in front of it. Quick delivery and easy to assemble. Nice colour in the grey. Excellent airflow and even on max speed it's easy to hear tv/conversations over