Duux UK | The Flow of Comfort Avis 

So far so bad. Product was fine but stopped worked whilst still under warranty. No response to first contact form so having to follow up with another plus email. This is not good enough, and neither is a product that fails within warranty.

Customer service response time

Dreadful customer service.
wanted to return the item but you have to contact them by mail and they have said they’ll get back to me in a week or so and if I email again I’ll go to the bottom of the list to be attended to. By that time my 14 days right to return will have been exhausted
Absolutely ridiculous and shows that the company do not want returns as per their advertising. I will persist however as this is not acceptable

Bought 4 heaters 2 for my son 2 for me they are quiet great price. Arrived quickly . Look stylish in house.

Brilliant heating product. Warms the room really quickly and much cheaper to run rather than using our expensive underfloor heating.

I have so good experience with this customer service. Best so far. It was so quick and helpfull. DUUX you are gold.

Very speedy next day delivery. Well packaged.
Very pleased with the Threesixty 2 Smart Fan Heater.
I've now bought another.It's a great design for all round heating of a room.

I had a 10% off welcome voucher which didn’t work at payment stage, also, site is very difficult to use from
Mobile

Fantastic service

A severe, nationwide distribution failure lasting over four consecutive months is completely unacceptable for a premium appliance brand. I registered my details using their official "Notify me when the product is back in stock" link months ago, but the system is entirely broken—I received absolutely zero communication while their flagship cooling products remained completely blacked out through the peak seasonal months Leaving a commercially inactive "zombie listing" live on their storefront for over a third of a year creates a highly misleading and incredibly frustrating user experience. When you finally reach out to their support team, you are slapped with an automated response warning that their customer service queue stretches past 5 working days. Total incompetence from top to bottom Their supply disaster ultimately forced me to bypass Duux entirely, and I ended up sourcing the exact unit elsewhere for £27.50 cheaper with a full 12-month commercial guarantee. Don't bother waiting around for their broken direct-to-consumer store; look to external distributors who actually understand inventory management.

Submitted an order for replacement remote control for our whisper fan as our puppy decided they are chewable . It was very easy to order and delivered extremely promptly . Disappointed that it was minus the battery but as I hadn’t yet thrown the damaged one out I was able to use the battery from it .

Breaks quickly

I bought a Whisper Flex fan in June 2024 and it's broken just after two years - the fans stop turning. As it's *just* out of warranty, Duux refuse to replace or repair it, and they have no replacement parts available.

They sell expensive fans, so I'd expect them to last a lot longer, and have the ability to repair them.

When it works it's a nice fan, but it's too unreliable and the customer service is extremely disappointing.

A big thank you to Duux customer service. I contacted them after an incident at home through which a lead got broken. The replacement was out of stock, but they managed to locate a spare from a returned item, and sent it at no cost to myself. I can't explain here, but help like this is worth more than the sum of its parts. It took a long time to get responses from the team (it's a busy time of year I guess) but it was worth being patient.
Also, a mention to the product itself - the Whisper 3 fan - it's great! - quiet, intuitive to use, and plenty of speeds to choose from.

Great product and customer service from Alex was exceptional. Overall can't fault anything about this company. If only they were all like this.

Bought a Duux Whisper Flex 2 fan as like the idea of having it as a smart fan do I could set schedules to cool and switch off whilst using it as a bedroom fan.

Fan itself is quiet on lower speeds. But the WiFi connection is shocking. Despite doing everything that Duux suggests, it simply will not hold a WiFi signal for more than 24 hrs. So you have to keep deleting and resetting it.

Duux suggest it is faulty but can’t replace as they don’t stock them. It’s a seasonal item and now not in stock until next year!

Product excellent but Duux customer service is pants. They keep saying they have spare parts (which is the whole ethos of Duux that one can replace worn parts) but they don't. Twice ordered new motor which they refunded first time and told me was not in stock then told me it was definitely in stock because the webpage still lists stock available... sat here boiling with no one at Duux taking responsibility for talking waste products! Can't order from Netherlands as won't list UK as a delivery option. Pants, pants, pants. Save your money and sanity and go with another company that delivers on promises. DPD have been notified, again, but still no product. Should be auto refunding not leaving customers to beg for their money back.

Hi Duux I ordered the handheld fan, fan is very loud and not much power or cooling and I think it may be faulty, when I reached out to your customer support after nearly a week later I was that I can return but the cost of DPD postage will be decducted from the refund, when I complained and said this is totally unreasonable on a faulty item, I got no response back from the agent named Isabelle and to be fair the email she did send before was very rude. Really bad guys I have Duux rise fan aswell and I wanted to expand my Duux products but now I will never buy your products again, I will take the hit on postage but I will never recommend Duux products and I will be posting the emails and rudeness I received by Isabelle on my socials for all to see how duux support there customers. I HAVE NO WORDS ! SHOCKING

Terrible customer service with bad quality products I have been trying to contact them for over two weeks including using there whatsapp, several emails they do not respond to I also tried to call but they are not taking phone calls
I need to return an brand new expensive low quality portable hand fan since the date of delivery
if they ever reply it will be past the 14 days return policy and I also have a faulty whisper 3 fan that is only a couple of months old that needs to be repaired as that has gone wrong already.
Avoid this company

Avoid!!! Ordered a duux elavate smart tower fan through Selfridges, expecting a £150 fan to do its job, plugged it in and within half an hour the fuse had blown. Obviously not been safety tested and could have been a fire hazard, disgusted that an expensive product could be so poor. Now left with no fan during a heatwave, very dissapointed.