Duux UK | The Flow of Comfort Avis 

Duux make really nice quiet "Whisper" fans, and I bought an extra one for the heatwave. I received a "dispatched" email very quickly, but then nothing following up, and no fan.
I tried emailing but just got an auto reply saying responses might take time. After a day or two I tried calling the Duux UK customer service number, but it was closed. It turns out that in busy periods (i.e. the summer) they can't handle the volume of phone calls, and just shut down their customer service lines! Hmm.

However I eventually discovered that I was really buying the fan from a UK distributor called the Beam Group. I found a phone number for them online, and they were very helpful, and sent me a replacement straight away. But... they also accidentally sent me an extra one. Whoops. So then I had to ring again so they could collect it back.

The fan is great, the customer service people are actually really helpful when you get to them, but they really could do with investing in more people to help with customer service at busy times.

Quick delivery ordered two items but came separately was informed of this by email
Excellent products quality kit.

Rod

Excellent super quiet, high quality fan, very nicely packaged and quick dispatch. Highly recommended, worth every penny.

Surprised they sent me an email requesting a review as I'm yet to receive my order after a week and they've not come back to my emails asking about what's happening.

Ordered 2 fans last week then got an email saying they were sold out and they've cancelled my order. So I bought another pair in a different colour (Which should have been offered as an option). Then got an email from DPD saying they're expecting my order but as of today they're yet to receive the products. The website states that there's next day delivery for orders over £50, which mine is, so I emailed on Monday to check on the status of my order but I'm yet to hear back.

This is starting to reek of a con.

I ordered it Weds 24th for a next day delivery. Here we are a week later and still not delivered!

Thank you for inventing this fan, the quietest I could find on the market, I’m such a light sleeper and I can’t even hear this on the lower settings. Plus even when it’s really hot it blows out cool air rather than circulating warm air. Easy to assemble if you follow YouTube video, the enclosed instructions aren’t very comprehensive. The remote control means I can turn on and off from bed, and it goes horizontal and vertical should you so wish to alter the direction that much. I can’t praise it enough! I can’t comment on delivery as I ordered from Amazon.

The fan is very good but - Warning! - the website did not mention that the unit arrives in a complex jumble of parts needing expert assembly. Although I am experienced at putting flatpacks etc together, this is an electrical item so I did not want to risk assembling it myself. Had to pay an electrician £70 to assemble it.

Bought the Whisper Flex during the red warning heat wave. Perfect product for night sleeping as this fan is sooo quiet (we find ourselves checking it’s on at times). Arrived on time and used a quality courier firm for delivery. Delighted with our purchase.

What a lovely fan. Unfortunately it is faulty. I have tried to leave a review on the Duux website, maybe as it is only a 2 star review the webpage will not allow the review. Nice design and quiet, the app can be glitchy and takes getting used to. Without the wobbling fan fault I would have happily rated the fan 5 stars

I really wanted to like this fan, but my experience with both the product and the customer service has been extremely disappointing.

I bought the Elevate Smart Tower Fan from Debenhams and, immediately, it developed an audible mechanical rhythmic/pulsing noise whenever oscillating. I contacted Duux on 30 May, and after troubleshooting, they confirmed the noise wasn’t normal and agreed to send a replacement once I returned the faulty unit.

On 9 June, they sent me a DPD QR code. I was told a replacement would be sent within 14 days of my defective fan arriving back to Duux. I returned the fan within the next few days as instructed, which arrived with Duux on 12 June per a notification from DPD.

Instead, on 23 June, I received an email from Debenhams saying I’d been refunded without explanation. When I chased it up, in a response 3 days later I was told the fan was “out of stock”, despite the fact it is still showing as available on the Duux website at the time of my writing (although admittedly not on Debenhams).

To add to this, the fan is now only available at a higher price, meaning I can’t repurchase the same product without paying more.

So now I am left without the fan I ordered 1 month ago, in warm weather, after weeks of waiting, and no replacement for the product I originally chose. Duux's response was that they should have notified me, but no actual resolution was offered, despite having the item in stock on their own website.

Overall, a really poor experience. Between the product fault, the lack of communication, and the unexpected refund, I can’t recommend this fan or the support process behind it.

Received the fan but not the extra cover. Messaged twice and no response. That’s poor customer service in my view. They’ve taken my money

DO NOT ORDER FROM DUUX UK!

Shockingly poor customer service. Phone calls and emails remain unanswered. Next day DPD delivery advertised, but fan still not received >7 days post placing of order and payment being made.

Zero communications from Duux UK and/or their UK distributors, Stearn Electric Co. Ltd, T/A Beam Group, when attempting to chase order progress. Zero response to complaint email.

Zero confidence as to being able to return this fan and obtaining a refund once it eventually turns up.

Worst customer service ever. Avoid!

Terrible experience, asked me to join their news letter to get 10% off first order. Doesn’t tell you it’s only for items that aren’t on sale. I purchased a fan, it said order before noon for next day delivery, I took the day off work so I would be in for my delivery, it didn’t turn up. I tried calling, emailing, WhatsApp messaging Duux, I was on hold for over two hours with no reply. The next day I checked the duux website, the item I ordered had now changed to in shock but 3-5 days delivery. I finally decided after getting no reply from duux that I’ll contact PayPal to get my money back, on PayPal it had a different contact number for duux, when I called the girl on the phone kinda talked like it was my fault I couldn’t get told of them because the number on their website doesn’t work. Anyway it’s a week later and I still haven’t had my refund! DO NOT BUY FROM THIS COMPANY! They have terrible customer service and ethics! Absolute waste of my time!

Do NOT order from Duux! Their website promised next business day delivery and my product was delivered 6 business days later. It was not even shipped until the 5th business day. Duux does not answer their emails, customer contact messages via their website, or phone calls. I sat on hold three times for 30-60 minutes and the call was never even answered (by AI or a human). Worst customer service ever!!

Nobody answers the phone. Nobody responded to emails. They've me and incorrect order. The WhatsApp service says we're based in the Netherlands and you're British, so not our problem. They're a joke.

Good fan but expensive for what it is. Pedestal isn’t tall enough.

Brilliant service, will shop again

We have been using the BlueAir air purifier for several months now and it is incredible the amount of particles it filters. My daughter doesn’t cough as much any more. Really great product.

Came on time which was good but haven’t unpacked yet as not needing to use it at present