DVS Home Ventilation Avis 

We had a dvs system installed in 2010 , all had been good until a few days ago when we noticed it had stopped , rang DVS for help only to be told its was a dry solder joint problem ..they said to basically remove the system from inside the ceiling and take to an appliance service company to have it repaired..they don’t have new parts etc ..they couldn’t even suggest who to take it to in out area .. we rang about 4 companies and were asked how DVS knew what the problem was without checking it …asking a lot for people to just get up there and remove the system,, it’s not like we do this every day …basically feel like they wash their hands of the problem and unless you want an upgraded system then they will fall over backwards to help …customer service is crap ..
So at the moment we are at a stand still

Not relevant in NZ. We have unplugged ours.
Open your windows and enjoy the fresh air.
Would be more useful in China or India.

People on this page are raving about the installers but they are just local tradesmen. They aren't DVS themselves. I've had problems with cold air coming in, have spoken with customer services only to get talked over and, after 2 yrs (most of that with my system shut off), I've had to pay to get a non associated electrician to come out and inspect the system. Communication is terrible. Ive been waiting 2 weeks for the installers to call me back (still waiting). The rep was supposed to have come out to site last year - no call and no show. I'm no idiot, have a brain and technically minded, so if I needed help then I'd say there's a fair few others that have just given up. Wasted money. The other issue is that I can't employ my new (helpful) electrician to source componentry required to do a minor upgrade. DVS needs to make this available.

Really great installers, did a very tidy job and made sure to explain everything, couldn't have asked for better

Whilst at this time we aren’t going with DVS, in the future we will. That is solely down to the Sales Representative Lara.
She came out to our home to offer a free quote, promptly provided it and was extremely patient and prompt with all of our questions. She understood the market and was able to provide us with clear understanding as to why competitor quotes were different, without any disrespect to them or their offering.
Her follow up was not harassing but it was consistent, I requested communication via text/email and she was more than happy to comply. Initially we had to delay, she was understanding and again, prompt with a follow up communication when our timeline was back on track.
There was never any pushing from her and kept us up to date with sales or promotions as she was aware we were price conscious.
Lara is the reason in the future we will move ahead with DVS.
Lara is the reason for my trust in this company and my understanding of the product and market.

The service is prompt and very professional. They take care of the service without any disruption to us at all.

The system has only ever worked properly if it pumps out freezing cold air that chills the house to an unbearable level. Because my husband is an invalid and very sick, the system is turned off all winter when it is needed most, otherwise we freeze. Our windows run with condensation and I have discovered mould in our bedroom. The man who came to change the filter was the rudest, most unprofessional, condescending, tradie I have ever met and I ended up asking him to leave my house. I phoned the company immediately the man left. The lady I spoke to said she was on her way out and would return my call within 2 days. That was several weeks ago and I am still waiting. She also has still not responded to my two e-mails. I would never, ever deal with this company again. If zero stars were possible, this is what I would give them.

Quoted work was done quick and easy
Good Current Electrical who did the fitment was amazing.
Very trusting and professional
DVS is always so east to deal with and their products are so straightforward.
Very happy all round with the product

Originally when we decided to put a ventilation system in we explored all companies. We got sucked in by the DVS salesman talk of how it will remove all moisture and warm the house by 10 degrees, so we installed the DVS Reclaim system.
We froze the first winter and after a few phone calls to the installer complaining about the system (and getting nowhere) I looked at the system myself and found the fan installed backwards. It was pumping fresh air (sometimes as low as 0 degrees) from outside bypassing the heat exchanger and straight into the house. I fixed the fan and the system worked as it should. I still found the house was a lot colder over winter with the Reclaim heat exchange system. We then had the solar gain installed but no noticeable difference
So I rung DVS headquarters and discussed our problems with them. They were great to deal with. We decided the Reclaim system was not suitable for this house and we changed to a programmable system where we have fresh air pumped throughout the house over winter from 9am till 4pm then it automatically changes to the heat transfer system overnight where it draws from the fireplace area. Then over summer its on outside fresh air 24 hours a day.
It is a way better system for us, the house is a lot drier than pre DVS install, and its a lot warmer than it was with the Reclaim system.
The DVS support team at the main headquarters were fantastic to deal with and sorted the problem out free of charge. Couldn't be happier with the DVS system, its been trouble free for 5 years and the filters are easy to change.

DVS went above and beyond to install ventilators in our house, offering to arrange for the installation when we were overseas. The installation occurred promptly (within a few weeks of getting a quote) and was very neatly done.

Couldn't be happier, great to deal with. Nice saleswomen came to house to explain the system, when I agreed someone came to install. The system has stopped condensation since it was installed, 2 months later the saleswomen has checked how the system is working.

The team at R E Electrical are always so professional, and genuinely care about ensuring they do a fantastic job. The communication is always on point, and they turn up when they say they will. I also love the fact that they reach out every year when our heatpump service is due - one less thing to have to remember!

We love the system super friendly professional installer(Sam) and advice from DVS(Lara). Thanks guys for your awesome work.

DVS was installed about 3 weeks ago. We were very happy with the speed of the consultant and the fitting of the unit. Very happy about its results, have had cough for about 20 years and are now not coughing very much at all. Not so happy with the fact the insulation was not replaced after specifically asking had they done it, which they said yes to. Being an older person I guess they thought I wouldn’t check. Cheers Bill

Very professional and highly polished team. My house is so much more drier and warmer now

On the day of installation, even though the team can't arrive on the scheduled time, they sent us a text message letting us know how much longer they can be here, and they showed up as promised. (Thumbs up)
The locations of the installation in each room were discussed and confirmed with us before getting started.
The installation process only created minimal disruption to our rooms, and the areas with drilling dusts were covered with cloth and carpet was carefully vacuumed and rubbish removed after completion.
The team went through the functionalities of the control panel and our questions were patiently answered, great service.
Highly recommend Russell and his team.

Wayne from the Waikato DVS Team came and explained about the DVS System and how the benefits will be good for the family and with options to suit budget and structure requirements. A very good experience.
The installers from Mastercraft Electrical in the Waikato were friendly, efficient and did a great job. We are already enjoying the positive effect of the DVS unit on the home and the difference it has made. Thanks Team

Russel and his colleague were excellent during our DVS install. They did their work professionally and explained how they would go about it in an easy-to-understand manner.

The team was quick to respond and get someone out to do the measure and quote. The team at R & E Electrical were great. Easy to communicate with and the installer did a great job and was very tidy. Not a spec of dust anywhere on a house that had just been staged.

Rang on Monday, replied Tuesday, home consultation Wednesday and installed on Friday. Great service!