Jenny is an excellent customer service rep. I was hesitant to buy the bundle due to cost but her kindness and professionalism guaranteed me buying the Iven Bundle! The web site is a lil tricky, I almo... Voir plus
L'entreprise a répondu
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iven came within a week. i am a first-time user of any sort of vape so my inexperience is probably part of the rating. didn't realize that the mouthpiece it came with wasn't a spare. still trying to d... Voir plus
L'entreprise a répondu
Ever since I purchased the IVEN I’ve loved it it’s never let me down time and time again it’s proved it worth and has been worth every penny . Also the team at iven is awesome they have provided outst... Voir plus
L'entreprise a répondu
I received this product and I have tried both uplift and relax and I will say the device itself is constructed really nice, the box that the stems come in is sleek nice package. Now the product the st... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We are E10 Labs — a team of doers, dreamers, and dabbers who believe consumption should be safe, affordable, and accessible for all. We’re here to change the game one puff at a time. No mess, no stress, no hassle—just smooth hits and good vibes, ready to go wherever life takes you.
Coordonnées de contact
Los Angeles, Etats-Unis
- (213) 900 0420
- contact@e10-labs.com
- e10-labs.com
3,9
Bien
139 avis
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Tried the device once, returned, but only got half the money back
The company only gave me half of the refund of the device back. They took 3 days to respond to the return email but they did (hence the 2 stars not 1). But they said since it was used once I only get half the money back. Seems scammy to me as if half of the purchase price is still a profit to them.
2 juillet 2024
Réponse de E10 Labs
Hi Jay,
Thank you for sharing your feedback with us. We sincerely apologize for any confusion and frustration regarding our refund policy and the time it took to respond to your return request.
To clarify, full refunds are available for new, unused devices returned within 14 days of receipt, provided the tamper-proof seal is intact. Since the device was used, it technically did not qualify for a refund. However, your customer service representative escalated the issue on your behalf to ensure you received at least a partial refund as a gesture of goodwill.
We also want to note that your request came in over a holiday weekend, which affected our response time. We responded as soon as our team was back to work, and we apologize for any inconvenience this delay may have caused.
We want to assure you that we stand by the quality of our products and offer exchanges for any devices that are found to be faulty. However, as this was not the case with your return, the standard refund policy applied.
We understand that this situation may be frustrating, and we are genuinely sorry for any inconvenience it has caused. We are actively working to improve our response times to ensure you receive the support you need more quickly in the future.
Your feedback is invaluable to us, and we are committed to making things right. If there is anything more we can do to enhance your experience, please do not hesitate to reach out to us directly. Your satisfaction is very important to us, and we truly appreciate your understanding.
These guys are amazing
These guys are amazing, and the design on this device is par none, elegant sleek, wow factor for sure, I actually had a Buick 110 nylon case that this fits in nice, you could actually carry this one your belt, awsome product
21 juin 2024
Réponse de E10 Labs
Hi David, thank you for such a stellar review! We love to know you're using your device and have even found a convenient way to carry it. Feel free to send our contact email a picture of the iven in the Buck 110 nylon case so the team can check it out!
Love the WPA for the Iven
Love the WPA for the Iven. Now make the Iven in blue and I will buy another just because it's blue and an Iven.
3 juin 2024
Réponse de E10 Labs
Thank you for a stellar review, Yolanda! We're glad you're using, and loving, both the iven and the WPA. Keep your eye out for our marketing emails to hear about new colors as we launch them. You might just see a blue iven in your inbox soon!
package arrived quickly and smoothly
package arrived quickly and smoothly. device works amazing from the battery life to the actual quality of the product. definitely my new favorite everyday device.
23 mai 2024
Réponse de E10 Labs
Thank you for such a great review, Kyara! We're happy to have provided you with your new favorite device. Make sure to check out our iven replacement kit to help keep your iven clean and in tip top shape!
So far so good
So far so good, device produces lots of clean vapor. My only gripe is that towards the ends of the sessions the device can get to be quite warm.
7 mai 2024
Réponse de E10 Labs
Thank you for the review! Keep an eye out for our emails regarding new iven accessories; you might just see a silicone sleeve for the device available soon!
Great customer service
16 mai 2024
Réponse de E10 Labs
Thank you for a great review, Douglas! Sounds like the team did a great job helping you out. Please don't hesitate to reach out if you ever need anything else!
Great for newbies
Quick delivery! Good packaging. Would have loved it if the packaging was recyclable though. Good product. Have been using my Iven exclusively since it arrived. Very user friendly and discreet. I don’t need anything with too much power, so this is great for my use. It would be cool if you could pause it mid session and start it up again when you want to finish the rest of the herb. There’s probably a way to do it, but I haven’t figured it out. Or there may be safety issues associated with pausing mid sesh. All in all. 10/10. Recommend for beginners looking to get into vaporizers.
15 mai 2024
Réponse de E10 Labs
Thank you for a great review, Margie! It's awesome to know when customers like the iven and are using it consistently.
Please also know there is no issue in stopping the device mid session if you need to! When you're ready to stop, hold down the power button until the iven vibrates and you see the light turn off. And when you're ready to start again, simply turn the iven on and its good to go!
I love this device; wish the battery life was longer
I love this device. It’s compact and discreet. My only complaints are the battery life and the fact that you can still smell the flower that has been packed inside. Maybe I’m asking for too much here. I just don’t like opening my bag when I’m out and getting hit in the face with the smell as I’m sure others around me smell it too. Aside from those two things, I love this device!
5 avril 2024
Réponse de E10 Labs
Thank you for a great review Ashley! We'll pass your comments along to our R&D team so they know how the iven could be even better!
As for the smell, we recommend using the alcohol soaked cotton swabs to clean out the bowl after each session to help keep the bowl smell and debris free. If ever need more we now offer a replacement kit so you'll never run out!
It’s a good little device but..
It’s a good little device. But the smell and taste are absolutely repulsive and makes me nauseous while using it.
5 avril 2024
Réponse de E10 Labs
Thank you for your review, Asia! We appreciate you trying out the iven and giving your feedback. While we love the smell and taste of dry herb vapes, we understand it is not for everyone!
Réponse de E10 Labs
Thank you for the 5 stars, Ashley! Our team loves to hear about customers enjoying the iven device!
Amazing product
Amazing product. Very Fast shipping. Couldn't be happier with this purachase. Works better than we expected for the price and wouldn't change it.
14 mars 2024
Réponse de E10 Labs
Thank you for leaving us a stellar review, Jason! Our team is happy to hear you are enjoying your device!
IVEN Device
IVEN
The design of this pen, or more accurately, this product, is sleek and elegant (lol). There are numerous aspects of this product that I appreciate: it charges quickly and has a long-lasting battery, I adore its multiple burn options, and the automated functions are fantastic. The sole reason for my 4-star rating is that it emits an unpleasant odor during use.
8 mars 2024
Avis spontané
Réponse de E10 Labs
Thank you for the 4 stars! We love to read about customers consistently using and loving their iven device!
Réponse de E10 Labs
Thank you for a great review, Bekah! We love to know when customers love their device and use it consistently.
We'll let our team know about your battery life comment to see if they can't make the iven even better!
Chat with Julie was helpful (not sure…
Chat with Julie was helpful (not sure if I had the right name)
2 février 2024
Réponse de E10 Labs
Thank you for a great review, Rosalie! Our team is always ready to help when customers have questions.
Customer service is great - imperative to do business with a company
Initial issue of delivery mix up by USPS, company responded immediately. Then needed a small part replaced, company responded immediately. In today's world this is the exception, not the rule. Would definitely purchase again b/c of great customer service.
7 février 2024
Réponse de E10 Labs
Thank you for the 5 stars, Dana! Our team was happy to help make sure your order arrived at the right place at the right time.
This dry herb vape is excellent
This dry herb vape is excellent! Feels so much healthier than smoking a J or a bong. Also easy to clean and has a good battery life.
2 février 2024
Réponse de E10 Labs
Thank you for leaving a great review, Roberto! We are happy to hear you're enjoying the Iven device as we intended customers to!
Réponse de E10 Labs
Thank for the 5 stars, Lester!
Get it
No coughing I can taste my herb much better smooth and very little to no smell all around I love it
29 décembre 2023
Réponse de E10 Labs
Thank you for the 5 stars, Richard! We're happy to hear you love your iven device!
Offered me a discount for promised…
Offered me a discount for promised product accessories in the future. Not sure what to say.
11 décembre 2023
Réponse de E10 Labs
Hi Rob, we hope you kept your gift card handy! We'll be offering accessories for the iven starting soon.
Iven didn't work upon arrival
Iven didn't work upon arrival, still waiting on replacement to see if that one works.
18 décembre 2023
Réponse de E10 Labs
Thank you for the review, Jeremy! We hope our customer service team was helpful with your exchange.
We look forward to hearing how you like the iven once you receive your replacement device!
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