E10 Labs Avis 

139
TrustScore 4 sur 5

3,9

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Jenny is an excellent customer service rep. I was hesitant to buy the bundle due to cost but her kindness and professionalism guaranteed me buying the Iven Bundle! The web site is a lil tricky, I almo... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

iven came within a week. i am a first-time user of any sort of vape so my inexperience is probably part of the rating. didn't realize that the mouthpiece it came with wasn't a spare. still trying to d... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Ever since I purchased the IVEN I’ve loved it it’s never let me down time and time again it’s proved it worth and has been worth every penny . Also the team at iven is awesome they have provided outst... Voir plus

L'entreprise a répondu

Noté 2 sur 5 étoiles

I received this product and I have tried both uplift and relax and I will say the device itself is constructed really nice, the box that the stems come in is sleek nice package. Now the product the st... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de cannabis
  2. Fabricant d'électronique

Écrit par l'entreprise

We are E10 Labs — a team of doers, dreamers, and dabbers who believe consumption should be safe, affordable, and accessible for all. We’re here to change the game one puff at a time. No mess, no stress, no hassle—just smooth hits and good vibes, ready to go wherever life takes you.


Coordonnées de contact

3,9

Bien

TrustScore 4 sur 5

139 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

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3,9

Tous les avis

(139)

3 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Quick shipping turnaround for a great device!

The turnaround time on my recent orders were absolutely fast! Ordered and had it in my hands in two days! Been testing out the unit lately and am really impressed on how it performs. It really delivers for such a small device!

28 novembre 2023
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Réponse de E10 Labs

Thank you for 5 stars, Alejandro! We're happy to hear your package got to you quickly and that you're enjoying using the device! 💚

Noté 5 sur 5 étoiles

Great product in the IVEN at a great…

Great product in the IVEN at a great price, and fast free shipping. Looking forward to getting another one, especially if it comes in a couple other colors

22 novembre 2023
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Réponse de E10 Labs

Hi Anthony, thank you for a great first review of our IVEN device! We're happy to hear it got to you quickly and that you're enjoying using it. Make sure to subscribe to our emails to be the first to know if we release additional colors of the IVEN! 💚

Noté 5 sur 5 étoiles

Great product

I've been using my Elon for years off and on. Now with the new grape ape I'm addicted all over again.

30 mai 2023
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Réponse de E10 Labs

Thank you for the kind words Sheri! It's nice to hear longtime customers are continuing to enjoy our products 💚

Noté 5 sur 5 étoiles

Great price

Great price! Taste great! Fast delivery!

20 avril 2023
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Réponse de E10 Labs

Hi Mark, thank you for taking the time to leave us a review and for your kind words! We appreciate you 💚

Noté 1 sur 5 étoiles

I am not sure if it was the device or…

I am not sure if it was the device or the cartridges, but despite attempting to inhale from the device, I received minimum amount to inhale and felt minimal effects from the cannabis. I wish I could return the products for a refund.

1 mars 2023
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Réponse de E10 Labs

Hi Alesia,

Thank you for trying our products and taking the time to leave a review. We are sorry to hear that your experience was less than perfect. Our team is here to help.

Here is a how-to video that may help troubleshoot your device: https://www.youtube.com/watch?v=XquAJRvu51M

Heat-not-burn technology generally is more discreet and produces less visible smoke/vapor in comparison to traditional smoking.

The return policy on our site states customers can return products within 14 days of the purchase date for a full refund. Our customer service team will be reaching out to you via email to see how we can remedy the situation.

Noté 5 sur 5 étoiles

The customer service is outstanding

The customer service is outstanding! And I can easily purchase what I want on the website and my orders are delivered quickly. I am very happy with the quality of the items that I order and the availability of what I want to order. Thank you so much!

10 janvier 2023
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Réponse de E10 Labs

Hi Christopher! Thank you for leaving a review. We're glad our team was able to help you out and that you enjoyed the product! We appreciate you and are here for any future questions, comments, or concerns you may have!

Noté 5 sur 5 étoiles

Great service

Great prices, affordable and fast shipping

6 janvier 2023
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Réponse de E10 Labs

Hi Danielle, thank you for leaving a review! We are happy to hear you had a good experience in the process of ordering and receiving our products. We appreciate you and are here for any future questions, comments, or concerns you may have!

Noté 1 sur 5 étoiles

About 1 month to get your order

My complete order is taking about 1 month to receive since it was probably not properly handled. Still have not received the entire order. When I notified them about this issue I was given an excuse, and given an apology. No extras were thrown in, and now they want me to rate them. I have to give them a one star for a huge delay on the order, then getting the order wrong, then not trying to make me a return customer by making the experience better with some sort of bonus to offset the total lack of respect they seem to be giving their customers.

22 décembre 2022
Noté 5 sur 5 étoiles

Great Online Support Experience

Online Chat was quick to get to a real person, and they were very helpful, handled adding a product to my subscription so they would all ship on the same day, and answered another random question I had.

1 janvier 2023
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Réponse de E10 Labs

Hi Selin, thank you for leaving a review! We are happy to hear our team was able to help you out and get you what you needed. We appreciate you and are here for any future questions, comments, or concerns you may have!

Noté 1 sur 5 étoiles

I’m sorry to say

I’m sorry to say, It has the most horrible taste l have ever experienced. It really was disappointing.

23 octobre 2022
Noté 1 sur 5 étoiles

No Go

Couldn't get it to light....threw everything away...waste of time and money.

13 août 2022
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Réponse de E10 Labs

Hi David, thank you for taking the time to leave us a review!
Your elon device is covered by 1-year warranty, if there are any issues we will replace it free of charge - we will send you an email to coordinate a replacement! In the meantime, here is a how-to-video: https://www.youtube.com/watch?v=XquAJRvu51M&

Please let us know how we can best assist!

Noté 5 sur 5 étoiles

Previous Hater Turned Lover

I was a previous customer who wasn’t a fan at first. I ended up sending back the product for a full refund. A year later I was sent an email with a follow up to try their new blends and updated device. Amazing customer service who did everything to make “wrong” right

27 juillet 2022
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Réponse de E10 Labs

Hi Payton! Thank you for giving our products another try and we're happy to hear our new products did not disappoint! We appreciate you and are here for any future questions, comments, or concerns you may have!

Noté 2 sur 5 étoiles

Sadly, still not impressed

I paid full price for my first device and wasn't impressed. So I left my honest review and went about my life. The company contacted me almost a year later saying they'd made improvements to the device and they were sending me one to try in hopes my review could be edited. Sorry to report that I'm still less than impressed with this device. The charging cord is way too short so the device dangles from the plug which is not safe for the metal contacts inside the charge port. The instructions were still not very clear on which direction to put the smoking stick into the device. I went through two before figuring out out. Then had to read everything all over again to figure out why nothing was sucking. Turns out you have to pull the top off then magnet it back down to start the 'session'. When you're done you're supposed to blow into the hole. It does what it's supposed to there. Came back the next night to use it again and had to lift and magnet back down the top again to start, which is weird to me. Then I had to do it again cause nothing was sucking. The light was flashing which means the battery was dying, um how... it's been sitting there unused overnight. Very very weird. It's a heavy device which I don't like either. It's not very ergonomic in my hand when smoking. And the taste is less than pleasant for sure. Not something I've found myself in a hurry to reach for again. I used the device three nights after charging it again each day and after that, completely lost the desire to pick it up again. Such an expensive waste. I prefer spending 10 bucks on a pack of cbd cigarettes from my local shop. Or one of those fruity disposable sticks for 20 bucks. All of which have more pleasant experiences than this device. And I was so excited, too. Pity.

19 juillet 2022
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Réponse de E10 Labs

Hi Nicole, thank you for taking the time to leave us another review! Here is a how-to-video that may better assist with your experience: https://www.youtube.com/watch?v=XquAJRvu51M&

Noté 5 sur 5 étoiles

Always feeling good and sometimes…

Always feeling good and sometimes feeling really really good 🤣🤣🤣 the best products!!

DB

23 juin 2022
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Réponse de E10 Labs

Hi DB! Thank you for reviewing our product! We are happy you always feel good, and sometimes really really good! We appreciate you and are here for any future questions, comments, or concerns you may have.

Noté 3 sur 5 étoiles

PROS & CONS

PROS: size
ease of use

CONS: charge doesn't last long
price

5 mai 2022
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Réponse de E10 Labs

Hey there! We're sorry to hear you did not have a sublime experience. We recently updated our products and formulations if you'd like to try us again! For a limited time we have a great bundle & save deal happening on our site, https://e1011labs.com/products/starter-bundle

Noté 5 sur 5 étoiles
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Réponse de E10 Labs

Thank you for reviewing our product! We are happy to hear we got it right on all levels! We appreciate you and are here for any future questions, comments, or concerns you may have!

Noté 3 sur 5 étoiles

The concept is exactly what I am disappointed about

The concept is exactly what I am looking for. The Relax and Uplift cartridges work great as far ease of smoking. However, and this makes me so sad, Ari53 delta 8 cartridges are more miss than hit. It's like their packed to tight. I bought this specifically for the Ari53. And I'm sorely disappointed. I bought 2 boxes of the Ari53 and had the same result.

7 avril 2022
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Réponse de E10 Labs

Hey there! We're sorry to hear you did not have a sublime experience. We recently updated our products and formulations if you'd like to try us again! For a limited time we have a great bundle & save deal happening on our site, https://e1011labs.com/products/starter-bundle

Noté 4 sur 5 étoiles

Shipping was quick and the item was as

Shipping was quick and the item was as described. The only thing I wish it had was a cap to put on when you interrupt the session.

17 mars 2022
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Réponse de E10 Labs

Hi Lisa, thank you for your feedback! We will be passing your comments on to our R&D team in order to improve our product. Thank you again for providing valuable insight for our company!

Noté 4 sur 5 étoiles

Everything is great about it

Everything is great about it. Except for having to breath in for long period. And the little cigarette things are difficult to use or when they're finished. Maybe I need more than the manual it comes with.

17 mars 2022
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Réponse de E10 Labs

Hi Edie, thank you for your feedback! We will be passing your comments on to our R&D team in order to improve our product. Thank you again for providing valuable information for our company!

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